tabatha Lorenz5 reviewsTotal number of Google reviews tabatha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFor the ones that don't know shock colars are being used on your pets
Furry Friends
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%42+10.2Value 14%64+9.1Replies to reviews 7%4+0.3Craft & service penalty80−2Momentum penalty63−3.7Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 100 pet groomingPosition by Experts Score among all companies we track in this category. · better than 4%
4.6 ★★★★★ 264 Google reviews · 20 photos
85%five-star reviews
4.37★last 12 monthsAverage stars on reviews from the last 12 months only.
10.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Furry Friends at a glance
Customers frequently praise the friendly staff, reasonable pricing, and cage-free environment that allows pets to socialize during grooming. Recurring themes include punctual service and consistent results for dogs, with many noting that animals return happy and relaxed. However, low-star reviews highlight concerns regarding communication failures, such as unanswered phone calls, and specific incidents involving excessive shaving, missed services, or the use of shock collars.
- Google rating: 4.6 out of 5 from 264 reviews (85% five-star).
- Reviews on this page: 264 Google reviews (200 with written comments, 29 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 2, 2026.
- Service: Pet Groomer serving Kettering, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Furry Friends: 60/100 on this factor. Category median: 86.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Furry Friends: 42/100 on this factor. Category median: 82.C
42
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Furry Friends: 80/100 on this factor. Category median: 97.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Furry Friends: 64/100 on this factor. Category median: 100.B
64
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Furry Friends: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Furry Friends: 4/100 on this factor. Category median: 56.F
4
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
- 5 stars22585%
- 4 stars176%
- 3 stars21%
- 2 stars42%
- 1 star166%
Praise vs complaints
Phrases our text analysis found in 200 written reviews
- Praise20994%
- Complaints146%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price853%
- Reasonable533%
- Overpriced17%
- Not sure17%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8237%
- Quality & results5726%
- Price & value4118%
- Would recommend2411%
- Speed & response104%
- Honesty & trust73%
- Communication21%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so nice, my dog looks amazing and he got to hang out and play with the staff/dogs even after he was finished.”
“I went back in to talk to her and she was very rude as soon as I walked back in.”
“I have been bringing my cats for some time and love it they do a great job I had no idea there was a place to take cats”
“The last 2 out of 3 times I was there with my dog it was horrible.”
“They are always friendly and do a great job and their prices are reasonable”
“Contacted to see if they would take care of vet costs (pain meds, antibiotics) no response.”
“…iendly very welcome and polite they took our dog in without a problem I recommend this place for all pet owners they are the best of the best of all h…”
“Would not recommend this place at all!”
“I could immediately tell over the phone and bringing my cat to their location for the first time in April that the groomers at Furry Friends love what they do.”
“…nd this place for all pet owners they are the best of the best of all honestly.…”
“They really listened to what we wanted and our Tucker looks great!”
People customers mention
- Dayton 3 reviews
- Persian 3 reviews
- Yorkie 3 reviews
- Jody 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Furry Friends for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Deidra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Furry Friends is the best!! Such loving & friendly staff. They do a great job. Winston always comes back happy & tired from all the playtime. Also the most reasonably priced groomer in Dayton!!
Reasonable priceDog groomingDog full service grooming
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
In past we have been very happy with furry friends groomers. But today I told them I would never return. They shaved my ragdoll cat like a shaved lion. She looks like a skinless cat, the opposite of what ragdoll cats look like. I was so mad!!! dont use this groomer for your cat. It is going to take quite a while before my cat grows back all her fur.
OverpricedCat grooming
Sirprince3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They are always so nice & sweet. I’ve been going to you guys for about 3 years. Thank you!
Great priceDog grooming
ShannonLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They did a full shave for my long haired cat Zappa, who is a nervous mess. They were able to do a wonderful job. I was really nervous but they took really good care of my baby.
ShaneLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I have been bringing my cats for some time and love it they do a great job I had no idea there was a place to take cats
Reasonable priceCat grooming
Kathleen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We always receive 5 star service. Our three dogs are treated very well and they love going there. And the grooming is always The way we request it. Staff is phenomenal!!!
Great priceDog grooming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 7 | — |
| Cat grooming | 7 | — |
| Dog full service grooming | 4 | — |
| Dog nail trimming | 4 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 264 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Deidra Binder3 reviewsTotal number of Google reviews Deidra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFurry Friends is the best!! Such loving & friendly staff. They do a great job. Winston always comes back happy & tired from all the playtime. Also the most reasonably priced groomer in Dayton!!
- Price assessment: Reasonable price
- Services: Dog grooming, Dog full service grooming
Cindy Wakeland4 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIn past we have been very happy with furry friends groomers. But today I told them I would never return. They shaved my ragdoll cat like a shaved lion. She looks like a skinless cat, the opposite of what ragdoll cats look like. I was so mad!!! dont use this groomer for your cat. It is going to take quite a while before my cat grows back all her fur.
- Price assessment: Overpriced
- Services: Cat grooming
Sirprince Yahmeen3 reviewsTotal number of Google reviews Sirprince has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are always so nice & sweet. I’ve been going to you guys for about 3 years. Thank you!
- Price assessment: Great price
- Services: Dog grooming
Shannon LeeLocal Guide · 74 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a full shave for my long haired cat Zappa, who is a nervous mess. They were able to do a wonderful job. I was really nervous but they took really good care of my baby.
Francie KnottLocal Guide · 54 reviewsTotal number of Google reviews Francie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat team, friendly and fast! Thank you for being so awesome!
- Price assessment: Great price
- Services: Dog nail trimming
Shane MergyLocal Guide · 33 reviewsTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been bringing my cats for some time and love it they do a great job I had no idea there was a place to take cats
- Price assessment: Reasonable price
- Services: Cat grooming
Kathleen Linville3 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe always receive 5 star service. Our three dogs are treated very well and they love going there. And the grooming is always The way we request it. Staff is phenomenal!!!
- Price assessment: Great price
- Services: Dog grooming
Melissa PovlsenLocal Guide · 15 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook my dog in to be groomed at 10am December 23rd. We wanted her groomed so she could visit my mom who is dying in hospice. We received a phone call from the groomers at 11:37am that my dog had died. My husband and I are still in complete shock. My dog wasn't attacked by another dog that i could see, my dog is pad trained and had poop and pee this morning. No blood in urine, her poop was solid. We are dealing with losing my mother and to fork over a ton of money to autopsy my dog, and paying for a funeral for my mom, while it's also Christmas. Financially We decided not to do the autopsy on my dog. So I cannot 100% confirm the groomer is at fault. I just want people to have the knowledge this happen while my dog was in there care. I can only hope this was a freak accident. My pomeranian was 8 years old, and has been groomed all her life. This was her second time getting groomed here. I think "think" "guessing" the stress of being around all the loose dogs might have stressed her out, and she probably had a heart attack. Or maybe a male dog could have tried something with her, or the really big dog i seen could have stepped on her.I didn't feel not at ease with leaving her with so many other dogs out. I just didn't think this would have been the outcome.
Douglas C.10 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy wife n I have use furry friends awhile now . Taking different dogs there . Always a great service n grommers. We drive 20 mins to them. But well Worth it ... Our dog likes going there . Lol. .Thank you Grommers...Baby says thks you too 🤣.
- Price assessment: Great price
- Services: Dog full service grooming
Business details
- Address: 828 Watervliet Ave, Dayton, OH 45420
- Phone: (937) 254-2170
- Service area: Kettering, OH