iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%32+2.3Craft & service penalty79−2.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 47%
4.8★★★★★1,547 Google reviews · 23 photos
91%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the friendly staff, punctual appointments, and affordable pricing for dog and cat grooming services. However, low-star reviews consistently report instances of pets being injured, such as bleeding nails or skin nicks, during procedures. Additionally, some clients cite a lack of communication regarding specific care needs and perceived unresponsiveness from management when addressing service errors.
Google rating: 4.8 out of 5 from 1,547 reviews (91% five-star).
Reviews on this page: 1,547 Google reviews (1,041 with written comments, 246 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 23, 2026.
Service: Mobile Dog Groomer serving Kissimmee, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Furry Tails Pet GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Furry Tails Pet Grooming: 85/100 on this factor. Category median: 85.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Furry Tails Pet Grooming: 81/100 on this factor. Category median: 84.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Furry Tails Pet Grooming: 79/100 on this factor. Category median: 91.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Furry Tails Pet Grooming: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Furry Tails Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Furry Tails Pet Grooming: 32/100 on this factor. Category median: 66.D
32
Bar = this company · dark tick = category median.
Star ratings
1,547 Google reviews we collected
4.8of 5
5 stars1,41391%
4 stars554%
3 stars81%
2 stars91%
1 star624%
Praise vs complaints
Phrases our text analysis found in 1,041 written reviews
96%praise
Praise1,00096%
Complaints414%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price9952%
Reasonable8846%
Overpriced32%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40739%
Quality & results27627%
Would recommend13413%
Price & value959%
Speed & response838%
Honesty & trust273%
Communication192%
What customers talk about
We read 1,041 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super friendly staff and the dog was handled with care.”
“The manager is unprofessional, rude and does not address customer concerns correctly.”
“I believe Francis groomed her, and she did an excellent job!”
“And what is worst is that all the 4 paws of my dog were bleeding, they cut my dog's paw fingers, they trimmed the hair between their paw fingers and a…”
“Definitely recommend this place if you’re looking for a groomer!”
“I took my dog I told not to clip or touch his ears that when I came to pick up my dog the first thing I notice was that they clipped his ears never again.”
“I highly recommend this place to anyone that wants a great job done at very fair prices.”
“They did such a great job and it wasn't too pricey at all!”
“From booking last minute same day to phenomenal customer service and great care from the groomers.”
“I understand they're busy, but not even a call to explain the delay.”
“Great and reliable service as usual, my pet dog looks awesome and smells so good.”
“Also this organization trys to justify negative reviews, blame the customer, and dishonest tactics.”
“I called, explained our dilemma and they had him in the same day!”
“Good customer service, but poor communication between the person who greets you and the groomer.”
People customers mention
Poinciana10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Furry Tails Pet Grooming for 8 kinds of job. Pick one to see what they paid and said.
Inez7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great service and such friendly staff! Thank you for always loving and caring for Drako the way you do. It means so much to know he’s in such good hands every time he visits. We truly appreciate all the love and care you give him! ❤️🐾
Reasonable priceDog ear cleaningDog bathing and blow dryDog teeth brushing
WayneLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
My cat Ghost looks great as usual. The lady who does him tells me that Ghost sings to her when she gives him a bath 😆
Cat grooming and styling
Tanitia14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Love, Love, Love them. the groomers are so kind and loving to my babies. I could not ask for better. We have been going here for a few years. The staff makes you feel like family. what an Amazing place!
Rebecca1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Our dog Bayley Rose was groomed today at Furry Tails. I believe Francis groomed her, and she did an excellent job!
Jon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Super friendly staff and the dog was handled with care. Very happy with the seevice
Dog grooming
rafLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Our first visit was amazing! From booking last minute same day to phenomenal customer service and great care from the groomers. We will be back!!!
Great service and such friendly staff! Thank you for always loving and caring for Drako the way you do. It means so much to know he’s in such good hands every time he visits. We truly appreciate all the love and care you give him! ❤️🐾
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Wayne CrearLocal Guide · 27 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Love, Love, Love them. the groomers are so kind and loving to my babies. I could not ask for better. We have been going here for a few years. The staff makes you feel like family. what an Amazing place!
Rebecca lee1 reviewiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
