Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
Customers frequently praise the punctuality, professional communication, and fair pricing for HVAC, electrical, and plumbing services. Technicians are often noted for efficiently diagnosing issues and completing repairs or installations on schedule. However, some low-star reviews highlight concerns regarding project management miscommunication, billing disputes for uncompleted work, and instances of incorrect diagnoses or system underperformance.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,407 Google reviews we collected
Phrases our text analysis found in 966 written reviews
Price verdicts customers left with their Google review
Middle half of what 214 customers paid ($432–$2.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 966 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…plained options, met my requirements for system placement, showed up on time, worked incredibly hard through a heat wave and finished the job on time.…”
“They pass you between "Departments" -- which I learned was a ruse to delay action.”
“He is super knowledgeable, polite and did a thorough job in completing the work.”
“From the beginning, the interaction came across as arrogant and condescending rather than professional or respectful.”
“We had an excellent experience with David who helped us with our HVAC system.”
“They sent another technician who admitted the issue and tried some temporary workarounds which did not work.”
“I highly recommend them for any HVAC repair or replacement needs.”
“However two major failings on the part of Fuse caused me to NOT recommend them,'”
“The price quoted was a very good price and the repairs were quickly completed.”
“The service was a bit pricey due to the holiday, but acceptable.”
“They clearly explained options, met my requirements for system placement, showed up on time, worked incredibly hard through a heat wave and finished t…”
“Since then, despite emailing and calling to request a plan to resolve the system’s clear issues, Fuse has ignored us completely.”
“From start to finish, he made us feel that Fuse was a company we could trust.”
“I am disappointed that the project manager was not honest about the status of the rebates.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
I had a heater repaired by Andrew who did a great job with diagnosing the problem and testing to verify the solution he determined would work. I have an old electric system that will be hard to replace. Andrew provided me with options and details that would help me make a decision in the future. Thanks for great service Fuse.
Speedy, on-time service. Technician was polite, respectful and got the work done quickly. Would highly recommend.
The Daikin heat pump and air handler system itself and the installation was excellent. The project planning and project management was sloppy, stressful, irresponsible, poorly managed and full of miscommunication. But, still, the Daikin heat pump and air handler system itself and the installation was excellent.
Thanks Oleg for helping on this. He arrived on time and quickly diagnosed the issue. He fixed the issue at no time. Highly recommended! This is my 4th time using their services. Amazing team!
Fuse Service replaced my aged HVAC. From project initiation, permitting/application for rebates, installation and scheduling of testing and inspections, the entire team (Teo P., Madina, Marc V., George S. and team) have all been extremely professional and personable. The installers were very efficient and completed…
Easy from start to finish. Easy booking an appointment on line in the time slot I wanted. Tech showed up right on time, diagnosed and gave a quote within 15 minutes, and finished all the work within the time slot allotted. AC back up and running. Before he left he checked the system and gave me some suggestions.…
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 84 | $1.1k–$2.8k |
| HVAC system repair | 67 | $205–$959 |
| HVAC system maintenance | 57 | $37–$295 |
| Heating system installation | 54 | $1.4k–$2.8k |
| Install AC | 53 | $1.6k–$3.2k |
| Heating system repair | 51 | $161–$1.2k |
| General repairs | 42 | — |
| Electric car charger installation | 40 | — |
4.9 ★★★★★ 1,408 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fuse did a fastastic job of installing my new heat pump HVAC system. They clearly explained options, met my requirements for system placement, showed up on time, worked incredibly hard through a heat wave and finished the job on time. Highly recommend
Andrew found and resolved the issue quickly.
Technicians came on time and were efficient with the removal of our AC condenser
Timely, professional, and friendly
EV car charging station was installed by Vitaly. He is super knowledgeable, polite and did a thorough job in completing the work. He also explained the why’s during the process. He also did some switch repairs very quick and clean. Clearly one of the best Electrical vendors out there imho.
I had a heater repaired by Andrew who did a great job with diagnosing the problem and testing to verify the solution he determined would work. I have an old electric system that will be hard to replace. Andrew provided me with options and details that would help me make a decision in the future. Thanks for great service Fuse.
Prompt, good communication and professional. Would definitely recommend.
The electrician Marc was awesome!!! He did an excellent service!
Speedy, on-time service. Technician was polite, respectful and got the work done quickly. Would highly recommend.
We had an excellent experience with David who helped us with our HVAC system. He is very helpful, knowledgeable and meticulous about his work.
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Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
