Experts Reviews · Company report
Fuse HVAC, Refrigeration, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Fuse HVAC, Refrigeration, Electrical & Plumbing

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 1,408 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 83% of HVAC contractors.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 62% of HVAC contractors.B
62

Reviews for your job

Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job.

Fuse HVAC, Refrigeration, Electrical & Plumbing for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.58
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#79 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 58 Google reviews tagged “HVAC system maintenance” · showing 20

Kal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Speedy, on-time service. Technician was polite, respectful and got the work done quickly. Would highly recommend.

Paid $800–1,000Reasonable priceHVAC system repairHVAC system maintenance
sigt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent quick inspection and brief review.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

We were very pleased with Simon’s expertise to quickly test and service our older HVAC system. He’s very hands-on and honest with his feedback.

HVAC system maintenance
Ramesh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Professional, thorough and friendly

Not sureHVAC system maintenance
Adona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Highly professional and very efficient service. Fuse Technician Wilson arrived on time and methodically got to work diagnosing and resolving the issue with my old (vintage?) furnace. Wilson was thorough and courteously explained the steps he was taking to help me better understand how my old furnace was…

Paid $200–400Reasonable priceHVAC system maintenanceHeating system repair
SLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience from Fuse on installing a brand new heat pump with duct work. From quoting to scintillation, the entire team was polite, professional, and met all my expectations. They came in with the lowest price out of three quotes for the exact same configuration.

Paid $2,000+Reasonable priceHVAC system maintenance
Donald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fuse Service has been a partner for about a year and half. David is always professional and does whats right to keep my company cool.

HVAC system repairHVAC system maintenanceA/C system maintenance
Nikhil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Knowledgeable crew and courteous.

Paid $200–400Not sureHVAC system maintenance
Pari9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service; on time; trust worthy;

Paid $1,000–1,200Reasonable priceHVAC system maintenance
yan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Flawless work! Thanks Dean and Boris

HVAC system repairHVAC system maintenanceA/C system maintenance
shutterbug702 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Martin did excellent work. Quickly found the problem and fixed it in an hour.

Paid $1,000–1,200Reasonable priceHVAC system maintenance
JoeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick scheduling (and rescheduling) of my appointment, and my tech was amazing, checking out and fixing up my ancient (1980s vintage) heat pump. It's still probably going to need a replacement, but I'm definitely getting a quote from Fuse for the work. We should be able to struggle through the summer. Huge, huge,…

Paid $600–800Reasonable priceHVAC system maintenance
RobinLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've used Fuse Service many times over the last few years and they've always been reliable, well priced and on time. We had a more involved issue last year and they really stuck with it to completely diagnose and resolve the issue. Highly recommended!

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Karthik10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Replaced entire HVAC system with a variable inverter system. They were able to explain and give one of the best statements for a reasonable price.

Paid $2,000+Reasonable priceHVAC system maintenanceInstallation
Stuart4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★

always on time and they get the job done right! Very Honest people. Great prices.

Paid $200–400Great priceService not listed+ Responsiveness+ Punctuality+ Quality
Martha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Technician arrived early in the time window. He was friendly and professional, and very efficient. Informed me that heat pump , thermostat and fan unit retell performing properly, and confirmed that he changed the filter. Excellent service!

HVAC system maintenance
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Perfect

Reasonable priceHVAC system maintenance
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

David came by to check on our hvac system at our tea shop as it struggles on and off. He was very helpful and knowledgeable. He pointed o ur the different possibilities that could cause the issue. He recharged our hvac and told us to follow up in a few weeks

Paid $700–800HVAC system repairHVAC system maintenanceA/C system maintenance
Pravin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Kirill came to fix a plumbing issue with our tankless water heater. It was incorrectly plumbed by a vendor a few years ago to our solar water heater system. Kirill re-plumbed the lines and also explained in details what the issue was and how the updated system worked. Excellent customer service, good technical…

HVAC system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Ajay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Vladimir from fuse was excellent. He ended up saving me a bunch of money money and fixing an HVAC unit unit that that I thought was completely dead. Very happy with the service and highly recommend.

HVAC system repairHVAC system maintenanceA/C system maintenance

Show more HVAC system maintenance reviews (38 more) →

Price

$1.2k+274% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Installation84$1.1k–$2.8k
HVAC system repair67$205–$959
HVAC system maintenance57$37–$295
Heating system installation54$1.4k–$2.8k
Install AC53$1.6k–$3.2k
Heating system repair51$161–$1.2k
General repairs42—
Electric car charger installation40—

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