How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREFuse HVAC, Refrigeration, Electrical & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 1,408 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job.
Fuse HVAC, Refrigeration, Electrical & Plumbing for heating system repair
Clear ✕All 51 Google reviews tagged “Heating system repair” · showing 40
Andrew found and resolved the issue quickly.
I had a heater repaired by Andrew who did a great job with diagnosing the problem and testing to verify the solution he determined would work. I have an old electric system that will be hard to replace. Andrew provided me with options and details that would help me make a decision in the future. Thanks for great service Fuse.
Fuse company, upgraded Electrical boxes I did an excellent job. I was grateful for their service and their prompt timing.
Mark of Fuse accurate root-caused my kitchen oven problem. The estimate he quoted is 5-10 times lower than the earlier estimates from other stores. He came in time and fixed the problem the way he diagnosed. Wonderful job.
Highly professional and very efficient service. Fuse Technician Wilson arrived on time and methodically got to work diagnosing and resolving the issue with my old (vintage?) furnace. Wilson was thorough and courteously explained the steps he was taking to help me better understand how my old furnace was…
Flawless work! Thanks Dean and Boris
Konstantin K. was very on time, knowledgeable and courteous. The issue was resolved promptly and he made every effort to explain what the problem was and the next steps. I’d definitely recommend fuse service going forward.
We try to turn on the gas, the furnace is still not turned on.... the leaking gas is another issue but we still doesn't fix the failure of turning on. If change a parts(valve)need over $1000,
Andrew was helpful and efficient at his work. I would definitely recommend Fuse
Fast, clear, and full-service. Gene and team handled permits and the Silicon Valley Power rebate info and forms. Everything was done within about two business days. Made the process easy. Five stars.
Super worksmanship, Konstantin listened and helped me replace a 20 year old SEER 11 Trane hvac with a Mitsubishi heat pump system. My power bill will be alot lower summer and winter.
Fuse service technician Valerii A. did an excellent job on our broken heater. Valerii was able to identify the heater not auto kick-off issue as the motor requires replacement, showed my wife not moving motor recording and got it fixed. Also went the extra mile to use a thermometer to measure hot air ventilation and…
Our furnace stopped working, Matt came over and looked at it and knew what the problem was within 5-10minutes. Ordered the new part for us, installed it and now works like new.
Matt was great!. Our furnace wasn't working after the strong winds two days before. We had a low voltage situation due to lost neutral on the power pole. When PGE finally fixed the issue two days later, the furnace did not turn on. Fuse was the second company I called based on the google rating who had an…
Wonderful company! They are very responsive, provide honest assessment and recommendations and always responsive. My tech Martin was excellent. I am planning to use all of their services for this old house of ours.
Start to finish Fuse provided great service. I’m so pleased with the decision to use this company. When the heat went out durning the recent cold snap we called a couple of places none worked out. After calling Fuse we got an appointment the next day. Prior to showing I received a text with the technician’s name,…
Only today I’ve learned about this company when experienced a problem with my water heater. Their plumber Nicolai is a very nice guy and highly professional. I know that I’ll be calling them if I have an issue with my appliances going forward.
I called my service guy, Sergey, at Fuse regarding the service of a pool heater and he had their dispatcher contact me to set up an appointment. When Vlad arrived exactly on schedule the next morning he was surprised to learn the issue was with a pool heater. Guess somehow this detail was missed by the dispatcher.…
timely, efficient and got the job done. would use Fuze again.
Vitali was epic! He showed up right on time and was extremely professional. He was great at explaining the causes of the problems. We went over options of either fixing or replacing the part and he gave his honest professional advice without trying to upsell us. We would definitely use them again!
Very professional and fast service!
thanks for fixing our 20 year old heater - we are toasty warm now.
Very good work
Alan was prompt, courteous, and knowledgeable. There may be some issues in finding replacement parts to repair our 70 year old wall heater. Alan said he would investigate and get back to me in a couple of days. I really appreciate all the appointment reminders Fuse sent.
The technician arrived on time and went right to work on our heater. He knew exactly what to check for and diagnosed the problem very fast. He got everything working properly and then went on to double check the air temperature (air coming from the heater) in the bedrooms and showed me that they were not…
Everything was absolutey perfect. Except for the price. I calculate the effective hourly rate to about $550/hour. Heater was repaired quickly and the tech reviewed other things and gave valuable insight so i am leaving five stars
Edit: after 3 visits and additional charges the wall heater is still not working. The latest failure happens within hours of the ‘repair’.
Professional and fast at a great price.
Eichler radiant heat boiler was making a lot of noise, heat wasn't working. The heat hadn't been used for many months since it was so warm since spring. A couple wekks back, it had been getting cold at night, try to just use the thermostat to turn the heat on as usual. Following day, a next door neighbor was having…
Bob is very professional. Thanks for fixing the heating system before the storm.
Would definitely recommend this company. Technicians were very friendly and efficient. He wore a mask and shoe covers, explained what was wrong with the heater and was able to fix it within an hour. Will use their service again!
24x7 and very responsive service. Instead of trying to sell me a new furnace the tech diagnosed the problem and just replaced the part that went bad.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 84 | $1.1k–$2.8k |
| HVAC system repair | 67 | $205–$959 |
| HVAC system maintenance | 57 | $37–$295 |
| Heating system installation | 54 | $1.4k–$2.8k |
| Install AC | 53 | $1.6k–$3.2k |
| Heating system repair | 51 | $161–$1.2k |
| General repairs | 42 | — |
| Electric car charger installation | 40 | — |
