How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREFuse HVAC, Refrigeration, Electrical & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 1,408 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job.
Fuse HVAC, Refrigeration, Electrical & Plumbing for install AC
Clear ✕All 53 Google reviews tagged “Install AC”
The Daikin heat pump and air handler system itself and the installation was excellent. The project planning and project management was sloppy, stressful, irresponsible, poorly managed and full of miscommunication. But, still, the Daikin heat pump and air handler system itself and the installation was excellent.
Fuse Service replaced my aged HVAC. From project initiation, permitting/application for rebates, installation and scheduling of testing and inspections, the entire team (Teo P., Madina, Marc V., George S. and team) have all been extremely professional and personable. The installers were very efficient and completed…
Steve and Drew worked hard in the heat and did a great job.
Henry and Alex, Fuse Service technicians, did an amazing job installing a new HVAC system in our home (heat pump outdoors and air handler in the attic). They also completely redid the ductwork, which had been inadequate for over 30 years. Fuse Service was the first company to correctly diagnose the problem and tell…
We had a great experience with Fuse. We have an older rental property that originally had heating but no AC, and Fuse replaced the system with a new heat pump. The new unit is working very well and is surprisingly quiet. Azamat and Elmar did an excellent job with the installation. They had to repair some wall damage…
Fuse replaced a gas HVAC system with a new heat pump system. Communication about the project was excellent and the work was done efficiently and professionally.
The installation is professional and the pricing is competitive. The job prep and scheduling was a little confusing. They went to see the house for an estimate. Once I decided to move forward, they made another appointment to see the house again. However that appointment kept switching on us and it was…
Fuse replaced our a/c and furnace with a heat pump and also provided new duct work. We had four bids for this job and Fuse offered the best price, scheduling and product (Daikin Fit made in the USA with 12 yr warranty). Every job this size has some surprises and Fuse handled them promptly and to our full…
[Experience After Project Completion] After the projects were completed, I wanted to provide a more balanced update based on our overall experience. First, I want to give special recognition to the installation crew, especially Dem and Elmar. They were exceptional throughout the project. They treated our home with…
Great job! Replaced an A/C unit and gas furnace with a dedicated 2-zone heat pump system, and re-did all duct work. They did an A++ job and everything looks and functions great. The crew was respectful of the property and cleaned up after themselves, and they showed up on time and worked efficiently. They went above and beyond my expectations.
Very professional company. Good on line communication. Competitive price knowledge personnel good overall service on time efficient personnel. Highly recommend them for HVAC service. Replaced my AC unit.
I used Fuse Service to replace my 23-year-old furnace/AC with a heat pump and to replace old tank water heater with tankless water heater. Both projects were done concurrently, which saved time, and with high quality. Special thank you to Eugene (Евгений), and his teammate Tom, who worked on the heat pump and air…
They did a great job!
sales person tactic was overly aggressive, but the service people were great and did quality job.
Efficient team, fair prices, quick turnaround time and high quality service. I had both hvac installed and panel upgrade done. My hvac installation was complex and a lot of the contractors refused to install it due to the limited attic and complexity involved.
Very professional, friendly, and great communication from the initial meeting and quote to the completion of the service.
I hit the jackpot with this company. After comparing several providers, these guys were so much better. They offered a 10 year labor warranty, they did the manual J which everyone else wanted to avoid, they were extremely careful and nice around the house, they worked really hard to get the job done within 2 days,…
Andy M and team are highly skilled HVAC installers. They installed a heat pump in our difficult to reach attic in 2 days. The install looks great! Highly recommend this team and Fuse!
We had a great experience with Fuse Service during our recent heat pump and AC installation. Tim and Abe were incredibly professional from start to finish—punctual, courteous, and clearly very knowledgeable. What really stood out was how thoroughly they explained each step of the process. They made sure we…
Aleksander B. did a great job completing the installation. Everything was handled professionally, and my air conditioner is now working perfectly. I’m very satisfied with the service provided.
Adrien and his team were excellent. They came on time, cleaned up after day’s work, and worked with minimal guidance. The quality of work seems very high (of course time will tell!)
My Fuse team, Sasha and Vitali, did a great job. They took care to ask how the system would look in each room and listened to our concerns and requested. Done on time and in budget. I highly recommend to go with Fuse for HVAC needs.
Do NOT proceed with this company if you are looking for efficient, thorough, and communicative service. I would give them 0 stars if I could. We hired Fuse to replace our HVAC system. They promised a 3-day install, which stretched to 5 days with multiple issues. By the end, the thermostat was malfunctioning,…
Fuse was very responsive from the moment we first contacted them. After an initial meeting they quickly returned multiple quotes for the three different options we discussed. The installation was scheduled as soon as we signed the contract, working around our vacation. Their installers finished the job in much…
David was the lead installer for a new heat pump/fan coil system and what an outstanding job he did. David is both an exceptional person and a truly great installer. One of the nicest and most genuine people I have come across in a long time. He is respectful, professional, knowledgeable and absolutely wants to…
We had Fuse replace our condo roof-located heat pump and it’s associated air handler/heat exchanger in our master closet ceiling space. Fuse showed up right on time, were polite, professional, and very neat - drop cloths and shoe covers, etc. - and finished the whole job in one day, they left the closet spotless.…
Fuse replied promptly when I submitted a request to Yelp for new furnace and AC replacement. Konstantin came the next day to check the problem and emailed the estimate within the same day. He was willing to work on the numbers with me to come close to my budget.The next day job was scheduled. Kay and Andrew came…
We used Fuse to install a whole new HVAC system and new duct work. They put the unit in the attic which gave us a closet back! They were always on time, great communication, clean, courteous and did an awesome job. We love our new system and would recommend them to anyone looking to replace or repair their HVAC!
Mike and his team were courteous, professional, and expeditious. The price was also excellent. Couldn't be happier with the job that they've done for our house. Ana from the front desk is also infinitely patience, and followed through the entire process to the end, including the inspection arrangement. Couldn't recommend their services more.
Fuse is a very efficiently run company. They are very responsive to questions and requests, and are very communicative about scheduling. They say what they will do and they do what they say. Prices were fair, and they were willing to match competitor's quotes. They also exhibit a very high level of pride and…
Excellent services, very professional and friendly !!!
Quick to respond, and were able to fit us in the same week. Very clean, professionally installed finished project. They were on time and got the work done ahead of schedule. Thank you Fuse!
My experience with Fuse has been outstanding. They’re responsive and competitively priced for the value you receive. I’m not sure if it’s family owned but everyone from technicians to managers look related lol and they’re all so nice and so helpful. They seem to truly passionate about their job which translates to…
The service was really good and I have to mention that they wend above and beyond the scope of work to satisfy the home owner requirements. I am still waiting on the city inspection and permits, but I am sure it will not be an issue.
This is the second time that we used FUSE to install our HVAC system. They are reliable, the work fast, and they certainly know what they're doing.
Fast and high quality installation for completely new circuit (380V). Installed commercial water chiller.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 84 | $1.1k–$2.8k |
| HVAC system repair | 67 | $205–$959 |
| HVAC system maintenance | 57 | $37–$295 |
| Heating system installation | 54 | $1.4k–$2.8k |
| Install AC | 53 | $1.6k–$3.2k |
| Heating system repair | 51 | $161–$1.2k |
| General repairs | 42 | — |
| Electric car charger installation | 40 | — |
