Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Fuse HVAC, Refrigeration, Electrical & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Fuse HVAC, Refrigeration, Electrical & Plumbing

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 1,408 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 83% of HVAC contractors.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 62% of HVAC contractors.B
62

Reviews for your job

Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job.

Fuse HVAC, Refrigeration, Electrical & Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Plumbing pipe repair”

Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent experience! Got quotes from several plumbers in San Jose and this one was by far the most straightforward and competitively priced. Handled a big job for us — partial repipe, kitchen faucet, bathroom sink/faucet replacement, water softener install, main valve replacement and then some (~$18k total) —…

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
FrancisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I got great service from Fuse. I needed to install a Tesla charger and replace some old leaking and corroded pipes. Juslav came in and did a fabulous job installing the charger. During the work, he got stung by a yellow jacket from a hidden hive under the electric panel but he powered through it and completed the…

Customer photo from Francis's review
Paid $2,000+Reasonable pricePlumbing leak detectionElectrical wiring installationInstallation
Annie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Derek is super patient with our project. We ran into several unexpected hiccups during the repairs. He worked with us each step of the ways. The quality of his work is great! Thank you Derek and Fuse service.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Bryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andrew explained what he was going to do and showed me the work as he completed it. Job was done completely and cleaned up afterwards

Paid $1,000+Reasonable pricePlumbing pipe repair
JacobLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Andrew came for a relatively simple plumbing job (remove existing range gas hookup pipe from the floor so my new range could sit flush with the wall). Small hiccup with the pipe doing more interesting things in the floor than expected. But that didn't stop Andrew, came up with a plan, confirmed that it would be fine…

Reasonable pricePlumbing pipe repair
Shan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Above and beyond work on a very old house sewage re-piping. The best guys

Paid $1,000+Reasonable priceGarbage disposal installationPlumbing pipe repairSewer repair
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kostas was so professional, courteous and was sure to have to way to clean up any mess. Would definitely recommend

Heating system installationPlumbing pipe repair+ Professionalism

Price

$1.2k+274% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Installation84$1.1k–$2.8k
HVAC system repair67$205–$959
HVAC system maintenance57$37–$295
Heating system installation54$1.4k–$2.8k
Install AC53$1.6k–$3.2k
Heating system repair51$161–$1.2k
General repairs42—
Electric car charger installation40—

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