Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREFuse HVAC, Refrigeration, Electrical & Plumbing
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #97Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 1,408 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 83% of HVAC contractors.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 85% of HVAC contractors.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fuse HVAC, Refrigeration, Electrical & Plumbing is better than 62% of HVAC contractors.B
62
Reviews for your job
Customers hired Fuse HVAC, Refrigeration, Electrical & Plumbing for 8 kinds of job.
Fuse HVAC, Refrigeration, Electrical & Plumbing for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 63
All 10 Google reviews tagged “Thermostat repair”
Arash3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Fuse Service did a number of projects at our new house including electric panel upgrade, tesla charger installation, smart thermostat installation. Overall, the company did the projects in a timely and organized manner, exactly as quoted, and with reasonable price. The electrical work lead technician Vitalii was…
Paid $1,000+Reasonable priceThermostat repairElectrical panel replacement or upgradingElectric car charger installation
Aquil8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Aleksandr, was prompt and very professional, he was able to correct the heating issue.
Thermostat repair
Rofaida2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The technician came 7:30am sharp .. not a minute later or earlier. He was very detailed and very considerate. He was installing new smoke detectors as part of the job and he took each one of them to be activated outside of the house so as not to wake up the rest of the household. He cleaned after himself and did a great job altogether
A/C system repairThermostat repairService not listed+ Responsiveness+ Punctuality+ Quality
JacobLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Thermostat repair+ Responsiveness+ Punctuality+ Quality
VishalLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
Thermostat repair+ Quality+ Professionalism+ Value
Jill4 years ago★★★★★
Rating only, no written review.
Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Professionalism
Ramesh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Heating system maintenanceHVAC system maintenanceThermostat repair+ Quality+ Professionalism+ Value
Sharad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Repair HVACThermostat repair+ Professionalism
Natalia4 years ago★★★★★
Rating only, no written review.
Install thermostatThermostat repair+ Punctuality+ Quality+ Professionalism
You5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Heating system installationRepair HVACThermostat repair+ Responsiveness+ Punctuality+ Quality
Price
$1.2k+274% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 19%Reasonable 72%Overpriced 2%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Installation | 84 | $1.1k–$2.8k |
| HVAC system repair | 67 | $205–$959 |
| HVAC system maintenance | 57 | $37–$295 |
| Heating system installation | 54 | $1.4k–$2.8k |
| Install AC | 53 | $1.6k–$3.2k |
| Heating system repair | 51 | $161–$1.2k |
| General repairs | 42 | — |
| Electric car charger installation | 40 | — |
