Glass repair service · Los Angeles, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%36+2.5Momentum penalty76−2.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 68 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 15%
4.9★★★★★152 Google reviews · 24 photos
97%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate G&C Auto Glass Mobile Service 4.9 out of 5 based on 152 reviews, with the owner responding to 96 percent of them. Customers frequently highlight the mobile convenience, same-day availability, and fair pricing for windshield and window replacements. While most praise the technicians for punctuality and professional cleanup, low-star reviews cite instances of property damage during installation and a failure to follow through on warranty repairs or rescheduling appointments.
Google rating: 4.9 out of 5 from 152 reviews (97% five-star).
Reviews on this page: 152 Google reviews (142 with written comments, 37 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 3, 2026.
Service: Auto Glass Repair serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G&C Auto Glass Mobile Service: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G&C Auto Glass Mobile Service: 76/100 on this factor. Category median: 91.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.G&C Auto Glass Mobile Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.G&C Auto Glass Mobile Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G&C Auto Glass Mobile Service: 76/100 on this factor. Category median: 100.B
76
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.G&C Auto Glass Mobile Service: 36/100 on this factor. Category median: 53.D
36
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
4.9of 5
5 stars14797%
4 stars11%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
98%praise
Praise34598%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1267%
Reasonable633%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8023%
Quality & results7120%
Staff & attitude6117%
Price & value6017%
Would recommend5716%
Communication134%
Honesty & trust103%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I'd much rather have that than someone trying to get in and out quick.”
“Great service, the technician came two hours after my initial car.”
“The tech and his partner were super attentive to detail, and I never felt like they were rushing.”
“His price was more than fair and his work was top quality.”
“I would definitely recommend these people if you need windshield replacement.”
“I wouldn't recommend him I changed my front windshield he broke my cowl grill .”
“They communicated with me about my preferences along the way and took the time to make sure everything was done right.”
“Nice job he did, honest guy fair price and clean call him for estimates 👍👍.”
People customers mention
Gustavo18 reviews
Adolfo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired G&C Auto Glass Mobile Service for 5 kinds of job. Pick one to see what they paid and said.
MMiguel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called the business to see if they can replace the passenger side window on my 2013 Honda CRV. Gustavo was able to set a meeting later that day was able to accommodate my work schedule. His price was more than fair and his work was top quality. If ever I have a broken window that needs replacing i will be giving them a call! Cannot recommend them enough.
Great priceAuto windshield repair
BBrian4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Parked on the street in DTLA around the Arts District/Little Tokyo border and my back window got shattered overnight (lesson learned, don't park around there.....). A friend who had service done with them earlier this week referred me and I'm glad I found them!
The tech and his partner were super attentive to…
Window installation
AAlan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, the technician came two hours after my initial car. Service was efficient and friendly.
Great priceAuto windshield repair
DDannyLocal Guide · 1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful service done to fix my passenger front window which needed replacing after a break in. Same day call and service, didn’t take longer than an hour. They were very polite and helpful and the issue was fixed quickly and professionally. I would come back again if needed
Great priceWindow installation
KKyle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I called him at 8 a.m. He came out by 12:00 p.m. It didn't take them more than an hour to complete the job, and everything was completed professionally. I have no complaints. I would definitely recommend these people if you need windshield replacement.
LLauren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Really great and quick service from Adolfo, he not only repaired my window that had been smashed in but he also vacuumed all the glass out and fixed my trunk that had be broken. Great service for a great price!
Great priceWindow installationAuto side window replacementGlass installation
I called the business to see if they can replace the passenger side window on my 2013 Honda CRV. Gustavo was able to set a meeting later that day was able to accommodate my work schedule. His price was more than fair and his work was top quality. If ever I have a broken window that needs replacing i will be giving them a call! Cannot recommend them enough.
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you Miguel Villa
B
Brian4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Parked on the street in DTLA around the Arts District/Little Tokyo border and my back window got shattered overnight (lesson learned, don't park around there.....). A friend who had service done with them earlier this week referred me and I'm glad I found them!
The tech and his partner were super attentive to detail, and I never felt like they were rushing. They communicated with me about my preferences along the way and took the time to make sure everything was done right. I'd much rather have that than someone trying to get in and out quick.... I even learned some interesting things about windows in general just from talking with him. Thank you!
Services: Window installation
Repair wait time: 1–2 hr
Response from the owner · 4 weeks ago
Thank you Brian
A
Alan Y7 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Wonderful service done to fix my passenger front window which needed replacing after a break in. Same day call and service, didn’t take longer than an hour. They were very polite and helpful and the issue was fixed quickly and professionally. I would come back again if needed
Price assessment: Great price
Services: Window installation
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you so much Danny Gomez
J
Juan CadenaLocal Guide · 37 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
I called him at 8 a.m. He came out by 12:00 p.m. It didn't take them more than an hour to complete the job, and everything was completed professionally. I have no complaints. I would definitely recommend these people if you need windshield replacement.
L
Lauren Sumner1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Really great and quick service from Adolfo, he not only repaired my window that had been smashed in but he also vacuumed all the glass out and fixed my trunk that had be broken. Great service for a great price!
Price assessment: Great price
Services: Window installation, Auto side window replacement, Glass installation, Window repair
Response from the owner · 4 months ago
Thank you Lauren.
O
Otis FelixLocal Guide · 29 reviewsiTotal number of Google reviews Otis has written across all businesses on Google Maps, not just this one.
