Cesar M1 reviewTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTook my PlayStation to get cleaned and went way above and beyond highly recommended
Gadget E.R. Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%90+12.7Replies to reviews 7%48+3.4Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 41 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 80%
4.9 ★★★★★ 192 Google reviews · 12 photos
97%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Oct 2026latest review
Gadget E.R. Repair at a glance
Google reviewers rate Gadget E.R. Repair 4.9 out of 5 based on 192 reviews, with the owner responding to 83 percent of feedback. Customers frequently cite fast turnaround times, reasonable pricing, and clear communication for repairs involving smartphones, gaming consoles, and laptops. While most experiences are positive, a small number of low-star reviews highlight issues with repair quality, such as lingering device problems, and a lack of proactive status updates during extended repair periods.
- Google rating: 4.9 out of 5 from 192 reviews (97% five-star).
- Reviews on this page: 192 Google reviews (151 with written comments, 1 with photos).
- Owner responses: the business replied to 83% of reviews.
- Most recent review: October 25, 2026.
- Service: Electronics Repair Shop serving Ennis, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other electronics repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gadget E.R. Repair: 95/100 on this factor. Category median: 79.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gadget E.R. Repair: 92/100 on this factor. Category median: 72.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gadget E.R. Repair: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gadget E.R. Repair: 90/100 on this factor. Category median: 95.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gadget E.R. Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gadget E.R. Repair: 48/100 on this factor. Category median: 60.C
48
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
- 5 stars18697%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star53%
Praise vs complaints
Phrases our text analysis found in 151 written reviews
- Praise263100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Speed & response6224%
- Staff & attitude6023%
- Price & value4919%
- Would recommend4116%
- Quality & results2911%
- Honesty & trust145%
- Communication83%
What customers talk about
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service on my controllers was very quick , they were ready the next day and work great.”
“They fixed the problem and did a total cleaning not to mention they were friendly and helpful.”
“Price was reasonable, so it was worth it to replace a failing screen and keep using the phone vs buying a new phone.”
“Took my PlayStation to get cleaned and went way above and beyond highly recommended”
“Amazing service top price for my tech and would only recommend this place for all tech and repair needs”
“Also if you want to sell he is a honest person that won't low ball you and won't lie.”
“Communication was excellent, he kept me updated, explained everything clearly, and the service was quick and professional.”
People customers mention
- Blake 3 reviews
- Nintendo 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cesar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Took my PlayStation to get cleaned and went way above and beyond highly recommended
Kyra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Exceptional & Professional Service. My iPad was repaired rapidly at a reasonable cost. I Received 5 STAR RATING & would return should I need future service on any of my other electronics.
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had dropped my phone in the pool while I was on vacation & noticed that the camera lenses were fogged up with built up condensation. Blake was able to fix my phone & dry it out completely in as little as an hour. Price was VERY affordable. Service was fast, to the point, & no extra BS. I highly recommend this place !
Ray7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hit my phone repaired within 30 minutes to an hour like I was told he did a good job Very satisfied
SantiagoLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Gadget E.R. repair is awesome. Out PS5 HDMI port was so loose it wouldn't work anymore and I took it to gadget E.R. repair. They fixed it perfectly and for a great price. We dropped it off and went to go grab a bite and by the time we got done eating we received our text letting us know our PS5 was ready. They fixed…
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I literally called on a Friday at 5:30 PM to have my PS5 fixed! It was repaired in ONE HOUR! Amazing service and great communication
Photos
Customer reviews
4.9 ★★★★★ 192 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kyra Hooser6 reviewsTotal number of Google reviews Kyra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional & Professional Service. My iPad was repaired rapidly at a reasonable cost. I Received 5 STAR RATING & would return should I need future service on any of my other electronics.
Ashley Neville5 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had dropped my phone in the pool while I was on vacation & noticed that the camera lenses were fogged up with built up condensation. Blake was able to fix my phone & dry it out completely in as little as an hour. Price was VERY affordable. Service was fast, to the point, & no extra BS. I highly recommend this place !
David Harding1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Knowledgeable and fast. Will return again.
Ray Vasquez7 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHit my phone repaired within 30 minutes to an hour like I was told he did a good job Very satisfied
Santiago SarabiaLocal Guide · 17 reviewsTotal number of Google reviews Santiago has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGadget E.R. repair is awesome. Out PS5 HDMI port was so loose it wouldn't work anymore and I took it to gadget E.R. repair. They fixed it perfectly and for a great price. We dropped it off and went to go grab a bite and by the time we got done eating we received our text letting us know our PS5 was ready. They fixed the problem and did a total cleaning not to mention they were friendly and helpful. Great customer service skills.
Response from the owner · 3 weeks ago
Thank you, Santiago! We really appreciate the detailed review. I’m glad we could get your PS5 HDMI port repaired properly and have it ready by the time you finished eating. We also gave the console a full cleaning while it was opened up so everything was taken care of at once. Fast turnaround, fair pricing, and making sure the repair is done right are always the goal. Thanks again for trusting Gadget E.R. Repair with your PS5 repair, we truly appreciate the support!
Charles Sallie2 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI literally called on a Friday at 5:30 PM to have my PS5 fixed! It was repaired in ONE HOUR! Amazing service and great communication
Response from the owner · 3 weeks ago
Thank you, Charles! We really appreciate you trusting us with your PS5, especially that late on a Friday. I’m glad we could get the repair handled in about an hour and keep you updated throughout the process. We know how frustrating it is when a console goes down, so getting you back up and running quickly was the goal. Thanks again for the great review and for choosing Gadget E.R. Repair for your PS5 repair!
Mike Robinson8 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service on my controllers was very quick , they were ready the next day and work great. I will definitely come back for any future tech repair needs
Response from the owner · 3 weeks ago
Thank you, Mike! We really appreciate you bringing your PS5 controllers to us. I’m glad we could get the stick drift issues fixed and have both controllers ready for you the next day. It’s always good to hear they’re working great again. Thanks again for trusting Gadget E.R. Repair with your console repairs. We’ll be here anytime you need help with controllers, game consoles, phones, or other tech.
Irene Ciampa4 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best customer service I have ever had! Answered every question with exeptional knowledge and went above and beyond to help me.
Response from the owner · 4 weeks ago
Thank you so much, Irene! That really means a lot to us. We’re glad we could answer all of your questions and make sure you felt taken care of from start to finish. We always try to explain things clearly, be honest about the best options, and go the extra mile whenever we can. Thank you again for trusting Gadget E.R. Repair. We truly appreciate your support!
justin Lee6 reviewsTotal number of Google reviews justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHands down the best electronic store/ gadget repair store. Also if you want to sell he is a honest person that won't low ball you and won't lie. I will never go anywhere else! 10 stars if I could
Response from the owner · 4 weeks ago
Justin, thank you so much for the incredible review. Hearing that you trust us not only for repairs and electronics, but also when you’re selling a device, really means a lot. We always try to be straightforward, give fair offers, and treat people the way we’d want to be treated. Knowing that stood out to you is exactly the kind
Business details
- Address: 802 W Ennis Ave, Ennis, TX 75119
- Phone: (469) 881-1776
- Website: gadgeterrepair.com
- Service area: Ennis, TX