My front loader washer stopped draining all of a sudden late last night. I got Genesis Appliance contact info from my sister n law early this morning. I called them around 7:00 a.m. and left a message. They returned my call just before 8:00 a.m., got the info needed , and set up an appointment for a technician to come over. The woman i spoke with was very professional and helpful. She heard my concerns and understood my urgency of getting it looked at earlier rather than later. She communicated with the technicians that were out servicing other appliances to see if there would be any way to expedite their visit to my home. She also made sure to communicate with me about any updates. The technician was able to finish a prior service job and come by earlier to my home much earlier than the appointment I was given. The woman I spoke with called me to let me know the the technician would be able to arrive within 15 minutes. The technician "Reynaldo" was very professional and very knowledgeable. He wss able to diagnose the problem right away and gave me the quote for the service. I thought I was going to have to set up another appointment and wait for the part needed to complete the job, but he had the exact part needed in the work truck. I of course accepted to pay for the service. I think it was a very reasonable price and amazingly fast service. The technician, Reynaldo, explained and showed me the part that was broken, replaced what was needed, and started a short cycle to test the washer. It worked wonderfully! He cleaned up the work area and was done by 10:45 a.m. Professional and FAST service from both the woman I spoke to on the phone and the technician! I almost never write reviews, but I really need to recommend this company to anyone who needs their Washer, Dryer, or Refrigerator serviced.
Genesis Appliances
Genesis Appliances at a glance
Customers frequently highlight the store's affordable pricing for used appliances and professional repair services, noting that technicians arrive on time and communicate effectively. Reviewers appreciate the family-owned business's honest approach to diagnostics and the availability of specific parts. However, some low-rated reviews criticize the limited selection of inventory and the condition of the used appliances, suggesting the stock may not always meet expectations.
- Google rating: 4.6 out of 5 from 36 reviews (86% five-star).
- Reviews on this page: 36 Google reviews (29 with written comments).
- Owner responses: the business replied to 58% of reviews.
- Most recent review: July 9, 2026.
- Service: Appliance Repair serving El Monte, California.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
- 5 stars3186%
- 4 stars26%
- 3 stars00%
- 2 stars13%
- 1 star26%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
- Praise6198%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1829%
- Price & value1118%
- Speed & response915%
- Honesty & trust813%
- Quality & results711%
- Would recommend610%
- Communication35%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The woman i spoke with was very professional and helpful.”
“I think it was a very reasonable price and amazingly fast service.”
“He wss able to diagnose the problem right away and gave me the quote for the service.”
“…on it was so annoying not knowing any one to look at it, I decided to trust the internet I went through a few companies and read the reviews and it’s…”
“I first use them to repair my stove and did a great job then I bought a fairly new stove for my rental and it has been working great for my tenant.”
“I almost never write reviews, but I really need to recommend this company to anyone who needs their Washer, Dryer, or Refrigerator serviced.”
“She communicated with the technicians that were out servicing other appliances to see if there would be any way to expedite their visit to my home.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
I called Genesis this morning. Family owned and operated. Professional. They came over this afternoon. Great price.
I wasn’t sure what fridge to buy, but the staff here was super patient and explained everything without rushing me. The delivery was fast and the fridge works great. Really happy with the purchase.
Hi! My dryer was making this excruciating loud sound when it was on it was so annoying not knowing any one to look at it, I decided to trust the internet I went through a few companies and read the reviews and it’s not easy calling someone you don’t know and they have to come to your home to fix the Dryer. Well I…
Very professional, honest, reliable, Great price, I’m glad I found them on google Came on time fixed my washer quick and showed me the issue and parts he replaced very honest I highly recommend to use their service
So happy to find this service. I have tried appliance repair services online before and am always disappointed. Never trusted them and they always wanted $100's to even diagnose. I decided I needed to call some place with an established store front. I have seen their store before and decided to give it a shot.…
Great communication. Prompt service. The water level sensor wore out on my washing machine. They ordered the part, installed and now my machine fills to the level I want. Great price too
Photos
Customer reviews
4.6 ★★★★★ 36 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I called Genesis this morning. Family owned and operated. Professional. They came over this afternoon. Great price.
I wasn’t sure what fridge to buy, but the staff here was super patient and explained everything without rushing me. The delivery was fast and the fridge works great. Really happy with the purchase.
Thank you very much for your comment and your time, we are here to offer you our service, thank you
Fixed my dryer ! Plus checked all the hoses and washing machine. Great service
Hi! My dryer was making this excruciating loud sound when it was on it was so annoying not knowing any one to look at it, I decided to trust the internet I went through a few companies and read the reviews and it’s not easy calling someone you don’t know and they have to come to your home to fix the Dryer. Well I had to make a choice and I picked this company they had good reviews and I went with my gut feeling. I have no regrets thank you for the service It was fast but most of all professional and Reasonable! I will refer them in the future to family and friends. TC
Thank you for your review and your time and I am glad to know that we meet your service expectations. It is a pleasure to be able to help you and thank you for the trust. ATT: Genesis Appliances
Very professional, honest, reliable, Great price, I’m glad I found them on google Came on time fixed my washer quick and showed me the issue and parts he replaced very honest I highly recommend to use their service
Thank you very much for your comment Mr.Jesse and it is a pleasure for us to be able to provide you with good service Have nice Day.
So happy to find this service. I have tried appliance repair services online before and am always disappointed. Never trusted them and they always wanted $100's to even diagnose. I decided I needed to call some place with an established store front. I have seen their store before and decided to give it a shot. The owner of the business- Sorry his name escapes me- Mr. Genesis came promptly and got right to work. He was super knowledgeable and friendly. He diagnosed the problem quick and for a reasonable cost. He left me a magnet with all his info. I will absolutely use this service again if need be. You should also!
Thank you Mrs.kelly for your comment, customer trust is very important to Genesis Appliances. We hope to continue providing the best of ourselves and your trust is very important.
Great service best in sgv for sure must visit
Thank you very much for your comment Mr.Charles and it is a pleasure for us to be able to provide you with good service Have nice Day.
Highly recommended.. reasonable price, nice people
Thank you very much for your comment Mr.Scott and it is a pleasure for us to be able to provide you with good service Have nice Day.
Great communication. Prompt service. The water level sensor wore out on my washing machine. They ordered the part, installed and now my machine fills to the level I want. Great price too
good afternoon Miss.Vicki for your comment we try to do the best we know about our work, thank you for your trust it is a pleasure to help you good day Genesis Appliances
Business details
- Phone: (626) 454-4181
- Service area: El Monte, CA