Ian Meraz
Review from Google · view on GoogleOur washing machine was fixed by the expert in about fifteen minutes. He was nice and helpful. This appliance service has my full recommendation.
JoyFix Appliance Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 43 Google reviews · 6 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Nov 2026latest review
JoyFix Appliance Services at a glance
Google reviewers rate JoyFix Appliance Services five out of five stars based on forty-three reviews, noting that the owner responded to five percent of them. Customers frequently describe the technicians as punctual, knowledgeable, and professional, with repairs for washers, dryers, ovens, and other appliances often completed quickly. Recurring themes include fair pricing, clear communication, and courteous behavior during service visits. No negative patterns or common criticisms are evident in the provided five-star excerpts.
- Google rating: 5.0 out of 5 from 43 reviews (100% five-star).
- Reviews on this page: 43 Google reviews (41 with written comments).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: November 2, 2026.
- Service: Appliance Repair serving El Monte, California.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JoyFix Appliance Services: 99/100 on this factor. Category median: 90.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JoyFix Appliance Services: 97/100 on this factor. Category median: 86.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JoyFix Appliance Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
- 5 stars43100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
- Praise83100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2935%
- Speed & response2834%
- Quality & results1113%
- Price & value810%
- Would recommend56%
- Honesty & trust22%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional, courteous, and on time, and they mended my dryer at a reasonable cost.”
“A fair amount was charged for the repair of the household appliances, and they arrived promptly.”
“He did an excellent job, and I wish to use him again.”
“The price was reasonable, and he was quite competent.”
“I wholeheartedly recommend this company to everyone I know!”
“Plus they're also the most honest repairmen I've ever dealt with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ian8 hours ago★★★★★
Our washing machine was fixed by the expert in about fifteen minutes. He was nice and helpful. This appliance service has my full recommendation.
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
A fair amount was charged for the repair of the household appliances, and they arrived promptly. Polite and competent, they were great. Using this company's service is something I will strongly suggest.
Denise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technician arrived on schedule, was informed, and took the time to diagnose the issue and repair my washer and dryer. Excellent assistance!
Jaclyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The work he performed was superb. On time, he knew what he was doing, and he left the stove cooktop and oven clean after repairing them. An absolute must-read!!
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
He arrived when he said he would, and he immediately mended my dryer. He did an excellent job, and I wish to use him again.
Hector1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
When the appliance specialist showed up, he found the washer's problem and fixed it. I'm incredibly grateful for it.
Photos
Customer reviews
5.0 ★★★★★ 43 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Richard New1 reviewTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA fair amount was charged for the repair of the household appliances, and they arrived promptly. Polite and competent, they were great. Using this company's service is something I will strongly suggest.
Denise Velazquez1 reviewTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe technician arrived on schedule, was informed, and took the time to diagnose the issue and repair my washer and dryer. Excellent assistance!
Jaclyn Trivett1 reviewTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe work he performed was superb. On time, he knew what he was doing, and he left the stove cooktop and oven clean after repairing them. An absolute must-read!!
David Shumaker1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe arrived when he said he would, and he immediately mended my dryer. He did an excellent job, and I wish to use him again.
Hector Baskett1 reviewTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhen the appliance specialist showed up, he found the washer's problem and fixed it. I'm incredibly grateful for it.
Natalia Bridges1 reviewTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhen the technician arrived to fix the refrigerator, he finished up fast, and everything went well. Definitely going to call again.
Rosetta Murray2 reviewsTotal number of Google reviews Rosetta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis person mended our dishwasher quickly and effectively. He was polite, competent, and professional. Customer service that is extraordinary!
Lisa Ortega2 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very professional, courteous, and on time, and they mended my dryer at a reasonable cost. I really recommend it!
Larry Lewis2 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe did an excellent job fixing my microwave, so I hired him. The price was reasonable, and he was quite competent.
Business details
- Phone: (805) 668-4299
- Website: appliancerepairpicorivera.com
- Service area: El Monte, CA