Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

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Geode Health

Mental health clinic · Morton Grove, IL · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%34+9.6Replies to reviews 8%62+5.1Experts Score= 49Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 40 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 5%
4.5 ★★★★★ 172 Google reviews · 3 photos
85%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
9.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Oct 2026latest review
📞 Call (847) 766-0952Request a call backWebsite ↗

Geode Health at a glance

Google reviewers rate Geode Health 4.5 out of 5 based on 172 reviews, with the owner responding to 88 percent of comments. Patients frequently praise providers for being compassionate, knowledgeable, and attentive listeners during psychiatric and therapy sessions. However, recurring criticisms highlight significant administrative failures, including poor communication regarding appointment changes, unresolved insurance billing errors, and difficulties obtaining medical records.

  • Google rating: 4.5 out of 5 from 172 reviews (85% five-star).
  • Reviews on this page: 172 Google reviews (126 with written comments, 1 with photos).
  • Owner responses: the business replied to 88% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Marriage Counselor serving Morton Grove, Illinois.

Data from Google, last updated October 31, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction54Reliability34Craft & service–Value–Momentum100Replies to reviews62Satisfaction: 54 (median 81)Reliability: 34 (median 75)Momentum: 100 (median 100)Replies to reviews: 62 (median 91)
Geode HealthMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Geode Health: 54/100 on this factor. Category median: 81.C
54
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Geode Health: 34/100 on this factor. Category median: 75.D
34
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Geode Health: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Geode Health: 62/100 on this factor. Category median: 91.B
62

Bar = this company · dark tick = category median.

Star ratings

172 Google reviews we collected

  • 5 stars14785%
  • 4 stars32%
  • 3 stars21%
  • 2 stars11%
  • 1 star1911%

Praise vs complaints

Phrases our text analysis found in 126 written reviews

  • Praise12092%
  • Complaints118%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6550%
  • Quality & results1915%
  • Would recommend1612%
  • Communication1411%
  • Speed & response86%
  • Honesty & trust75%
  • Price & value22%

What customers talk about

We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Matthew was compassionate, understanding and very knowledgeable.”
    “…void any future confusion; however, the woman who called became very rude after this, curtly told me she knows it's incorrect, and hung up.…”
  • “I am happy to say that both of my children have had a great experience at Geode.”
    “Had 1 visit with Dr Hammond who completely messed up my renewal medication prescriptions.”
  • “They were incredibly nice, I got Regina and highly recommend her she was amazing”
  • “Ana Mirca is very caring, professional, and easy to talk to.”
  • “Provider was on time, knowledgeable, and supportive.”
    “I figured since new years was 2 days ahead, the call may be delayed but I didn’t expect to never received the call.”
  • “The Nurse Practitioner was amazing- she seemed to genuinely care & took a long time with me as a new patient.”
  • “I would 100% recommend this office (and other Geode locations) to anyone looking for affordable and accessible mental healthcare.”

People customers mention

  • Mirica 7 reviews
  • Ana 5 reviews
  • Gina 5 reviews
  • Ridge 5 reviews
  • Mathew 4 reviews
  • Lily 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Gina is an excellent doctor that actually listens and understands. I'm very happy with her as my provider as well as Geode Health in general.

Kathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So far all at Geode have approachable n friendly, and my PA-C (Jacqueline) is totally awesome n easy to work with Very Happy so far.

Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

She was very professional and a good listener, and I have nothing but good things to say.

Cynthia16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jackie Calderon was very professional and at the same time welcoming and comforting. We were visiting for my husband's depression. She asked great questions and was clear about medications. We are delighted that she is providing the treatment my husband needs.

Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My therapist is very thoughtful and asks good questions. She remembers details of my life, such as I have 2 cats. I’ve been very happy with her.

Liane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gina Matthew really takes the time to listen and hear about her patients mental health needs.

Compare with

Photos

Customer reviews

4.5 ★★★★★ 172 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sandra Debartolo5 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ms. Matthew was compassionate, understanding and very knowledgeable.

Response from the owner · Edited a day ago

This feedback is highly appreciated. Thank you for the review!

Stacey Sierra2 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ana Mirca is very caring, professional, and easy to talk to.

Response from the owner · a week ago

Thank you for the review - we appreciate you taking the time to share this feedback!

Amber Morgan2 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gina is an excellent doctor that actually listens and understands. I'm very happy with her as my provider as well as Geode Health in general.

Response from the owner · Edited 3 weeks ago

Thank you so much for your kind words. We really appreciate you taking the time out to share this feedback with us. Cheers, Geode Health

Kathy Rybarczyk9 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So far all at Geode have approachable n friendly, and my PA-C (Jacqueline) is totally awesome n easy to work with Very Happy so far.

Response from the owner · a month ago

Hello! Thanks for taking the time to share this positive feedback. We truly appreciate it!

catherine Bomrad1 reviewTotal number of Google reviews catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love dr sohn.

Response from the owner · a month ago

Thank you for sharing this feedback!

Jim Welch9 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She was very professional and a good listener, and I have nothing but good things to say.

Response from the owner · Edited a month ago

Hello! Thank you so much for leaving us a stellar review!

Cynthia Nordberg16 reviewsTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jackie Calderon was very professional and at the same time welcoming and comforting. We were visiting for my husband's depression. She asked great questions and was clear about medications. We are delighted that she is providing the treatment my husband needs.

Response from the owner · a month ago

This feedback is highly appreciated. Thank you for the review!

Ann Seidl2 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My therapist is very thoughtful and asks good questions. She remembers details of my life, such as I have 2 cats. I’ve been very happy with her.

Response from the owner · a month ago

Thank you for the review - we appreciate you taking the time to share this feedback!

Chris Hildebrandt1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have found Geode to be exceptional in their understanding and helpfulness.

Response from the owner · Edited a month ago

Thank you so much for your kind words. We really appreciate you taking the time out to share this feedback with us. Cheers, Geode Health

jd frank9 reviewsTotal number of Google reviews jd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great visit!

Response from the owner · Edited a month ago

Hello! Thanks for taking the time to share this positive feedback. We truly appreciate it!

Geode Health on Google Maps →

Business details