Swimming pool contractor · Memphis, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%94+28.9Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 20 hot tub spasiPosition by Experts Score among all companies we track in this category. · better than 89%
5.0★★★★★34 Google reviews · 10 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Germantown Pool Pros five stars from thirty-four reviews, noting the owner responded to all feedback. Customers describe services including pool maintenance, cleaning, liner replacement, tile work, and equipment repairs. Recurring themes highlight punctuality, professional communication, and fair pricing. Reviewers also mention that staff provide maintenance tips and handle minor issues, such as color mix-ups or weather delays, promptly without causing significant inconvenience.
Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
Reviews on this page: 34 Google reviews (31 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 7, 2024.
Service: Hot Tub Spa serving Memphis, Tennessee.
Data from Google, last updated October 26, 2026.
Star ratings
34 Google reviews we collected
5.0of 5
5 stars34100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
98%praise
Praise6398%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1625%
Staff & attitude1320%
Speed & response1219%
Quality & results1117%
Honesty & trust58%
Communication46%
Price & value35%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend for anyone who needs pool work done right!”
“They’re punctual, polite, and actually take the time to do things right.”
“They came out quickly and took the time to check everything from the filter to the chemicals.”
“They were super professional, and the crew was polite and thorough.”
“Highly recommend them for anyone looking for reliable and professional pool service!”
“They take the time to explain everything they do, and I feel confident knowing my pool is in good hands.”
“Great company great price nice customer service and I highly recommend germantown pool”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jessica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been struggling with cloudy pool water for weeks, so I called Germantown Pool Pros. They came out quickly and took the time to check everything from the filter to the chemicals. They even gave me some tips on maintaining the water balance myself. Pool’s been crystal clear ever since. Friendly, honest, and…
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Called these guys for regular pool maintenance and cleaning. I’ve been dealing with a lot of pool companies over the years, but Germantown Pool Pros really stood out. They’re punctual, polite, and actually take the time to do things right. No shortcuts. My pool’s always sparkling when they leave, and I love that I…
Natashia12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My pool looked like a swamp for a long time. I didn't make the time to get a professional out to treat it as I should have (don't judge me lol) but I'm glad a friend recommended Germantown Pool Pros. They came out repaired and treated my pool in a timely manner. My pool looks better than it did before. They staff…
Lauralie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Just had Germantown Pool Pros redo the tile work around my pool. They were super professional, and the crew was polite and thorough. There was a bit of a delay due to some weather, but they kept me in the loop the whole time. The finished product looks fantastic, and I’m already planning to get them to do some…
James1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I've been using Germantown Pool Pros for the past six months, and I couldn't be happier with their service. The team is always on time, and they keep our pool looking spotless. They take the time to explain everything they do, and I feel confident knowing my pool is in good hands. Highly recommend them for anyone…
Miyanaga8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a bad experience with another company last year, so I was cautious about who I hired this time. Germantown pool pros came highly recommended and they did not disappoint. The crew was on time, courteous, and got my pool equipment up to speed without any issues. They even gave me a rundown of how to do some easy maintenance myself. great work!
I’ve been struggling with cloudy pool water for weeks, so I called Germantown Pool Pros. They came out quickly and took the time to check everything from the filter to the chemicals. They even gave me some tips on maintaining the water balance myself. Pool’s been crystal clear ever since. Friendly, honest, and really know their stuff. Definitely worth the call!
Response from the owner · a year ago
Thank you jessica!
David Tittle1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Called these guys for regular pool maintenance and cleaning. I’ve been dealing with a lot of pool companies over the years, but Germantown Pool Pros really stood out. They’re punctual, polite, and actually take the time to do things right. No shortcuts. My pool’s always sparkling when they leave, and I love that I don’t have to babysit them while they work.
Response from the owner · a year ago
Thank you david!
Natashia Bins12 reviewsiTotal number of Google reviews Natashia has written across all businesses on Google Maps, not just this one.
My pool looked like a swamp for a long time. I didn't make the time to get a professional out to treat it as I should have (don't judge me lol) but I'm glad a friend recommended Germantown Pool Pros. They came out repaired and treated my pool in a timely manner. My pool looks better than it did before. They staff was so fun and professional. I will definitely be using them as my permanent go to services from now on.
Response from the owner · a year ago
Thank you natashia!
Lauralie Elmore8 reviewsiTotal number of Google reviews Lauralie has written across all businesses on Google Maps, not just this one.
Just had Germantown Pool Pros redo the tile work around my pool. They were super professional, and the crew was polite and thorough. There was a bit of a delay due to some weather, but they kept me in the loop the whole time. The finished product looks fantastic, and I’m already planning to get them to do some routine maintenance. Highly recommend for anyone who needs pool work done right!
Response from the owner · a year ago
Thank you lauralie!
James1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I've been using Germantown Pool Pros for the past six months, and I couldn't be happier with their service. The team is always on time, and they keep our pool looking spotless. They take the time to explain everything they do, and I feel confident knowing my pool is in good hands. Highly recommend them for anyone looking for reliable and professional pool service!
Response from the owner · a year ago
Thank you james!
Miyanaga Alexander8 reviewsiTotal number of Google reviews Miyanaga has written across all businesses on Google Maps, not just this one.
I had a bad experience with another company last year, so I was cautious about who I hired this time. Germantown pool pros came highly recommended and they did not disappoint. The crew was on time, courteous, and got my pool equipment up to speed without any issues. They even gave me a rundown of how to do some easy maintenance myself. great work!
Response from the owner · a year ago
Thank you miyanaga!
Demarcus Fisher4 reviewsiTotal number of Google reviews Demarcus has written across all businesses on Google Maps, not just this one.
Needed a pool heater repair fast before the weather got too cold. Germantown Pool Pros were on it. They came the same day, figured out the issue quickly, and had it up and running in just a few hours. The whole team was friendly and didn’t try to upsell me on unnecessary stuff. Really appreciated their straightforward approach and expertise.
Response from the owner · a year ago
Thank you demarcus!
Teaire Nichols6 reviewsiTotal number of Google reviews Teaire has written across all businesses on Google Maps, not just this one.
The quality of service provided by this company is exceptional, and my experience with them was the most outstanding I've ever received. I would definitely recommend them.
Response from the owner · a year ago
Thank you teaire!
Barbara Mckay1 reviewiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Had to get my pool re-lined after some cracks showed up over the winter. The Germantown Pool Pros crew was really professional and did an amazing job. They finished on time, cleaned up after themselves, and the new liner looks awesome. There was a minor mix-up with the color at first, but they fixed it right away with no hassle. Great experience overall.
Response from the owner · a year ago
Thank you barbara!
Karmen Starr2 reviewsiTotal number of Google reviews Karmen has written across all businesses on Google Maps, not just this one.
