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Ghost Ride Haunted Tours

Tour agency · Denver, CO · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%86+24.3Replies to reviews 8%39+3.2Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 54 travel agenciesPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 390 Google reviews · 24 photos
98%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
Nov 2026latest review

Ghost Ride Haunted Tours at a glance

Google reviewers rate Ghost Ride Haunted Tours 4.9 out of 5 based on 390 reviews, with the owner responding to 64% of comments. Customers frequently praise the knowledgeable hosts, entertaining storytelling, and inclusion of Denver history alongside ghost stories, often highlighting the Cheeseman Park stop and optional tarot readings. Criticisms in lower-rated excerpts mention that the bus environment can be hot, foggy, or difficult to hear, and some visitors felt the historical content was too basic or the price was high relative to the experience.

  • Google rating: 4.9 out of 5 from 390 reviews (98% five-star).
  • Reviews on this page: 390 Google reviews (333 with written comments, 34 with photos).
  • Owner responses: the business replied to 64% of reviews.
  • Most recent review: November 8, 2026.
  • Service: Travel Agency serving Denver, Colorado.

Data from Google, last updated November 9, 2026.

Score profile vs other travel agencies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction93Reliability86Craft & service–Value–Momentum100Replies to reviews39Satisfaction: 93 (median 94)Reliability: 86 (median 95)Momentum: 100 (median 100)Replies to reviews: 39 (median 62)
Ghost Ride Haunted ToursTravel Agencies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ghost Ride Haunted Tours: 93/100 on this factor. Category median: 94.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ghost Ride Haunted Tours: 86/100 on this factor. Category median: 95.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ghost Ride Haunted Tours: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ghost Ride Haunted Tours: 39/100 on this factor. Category median: 62.D
39

Bar = this company · dark tick = category median.

Star ratings

390 Google reviews we collected

  • 5 stars38298%
  • 4 stars31%
  • 3 stars10%
  • 2 stars10%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 333 written reviews

  • Praise10896%
  • Complaints44%

Topic share

How often each topic comes up in the written reviews

  • Would recommend4641%
  • Quality & results2825%
  • Staff & attitude2724%
  • Price & value44%
  • Speed & response33%
  • Honesty & trust33%
  • Communication11%

What customers talk about

We read 333 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Definitely recommend especially on the taro readings !”
  • “The tours were amazing and zeze made it extra special for my group by providing outstanding service being kind and knowledgeable.”
    “This was the worst bus tour we have done.”
  • “It was nice went with my family everyone enjoyed the ride”
  • “So worth it.”
  • “Our guides were energetic, entertaining, responsive, and dynamic.”
  • “great jokes and amazing vibes, would definitely recommend this tour to anyone and would honestly take it again myself.”
  • “They answered all our questions and even gave us some information about other buildings/areas around town they hoped would be added to their tour.”

People customers mention

  • Curtis 83 reviews
  • Donald 53 reviews
  • Jimmy 28 reviews
  • Raymond 15 reviews
  • Paul 11 reviews
  • Brittany 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

YeseniaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Our ghostly guides were the most amazing hosts to ask for!!! SUCH a good driver, and a fun experience ghost-hunting in Cheeseman Park.

Mini10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

The tours were amazing and zeze made it extra special for my group by providing outstanding service being kind and knowledgeable. would go again just for the expert staff!

Yozelin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

It was awesome! So funny ! So spooky! Definitely recommend especially on the taro readings !!

MarkLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

This was a great history tour with some amazing ghost stories included. We even stopped in Cheeseman Park for a ghost investigation. The guides were known and fun, the bus driver was great navigating small streets and the personal tarot reading we signed up for was spot on

TiffLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great tour guides and I learned so much about downtown Denver AND it was the perfect amount of spooky! I also like the extra details and sound effects and other elements that made it a full experience.

Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

IT WAS AMAZING!! Had so much fun and learned so much! So entertaining! The stories were great and we got to hang out in Cheeseman Park!! Bucket list mark off! The bus was comfortable and felt spoky cool. Great way to celebrate Halloween!! We'll be back! Well worth the drive north!!

Customer photo from Pam's review

Photos

Customer reviews

4.9 ★★★★★ 390 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Yesenia MaciasLocal Guide · 25 reviewsTotal number of Google reviews Yesenia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our ghostly guides were the most amazing hosts to ask for!!! SUCH a good driver, and a fun experience ghost-hunting in Cheeseman Park.

Mini Maku10 reviewsTotal number of Google reviews Mini has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tours were amazing and zeze made it extra special for my group by providing outstanding service being kind and knowledgeable. would go again just for the expert staff!

Chris WatkinsLocal Guide · 22 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great entertainment loved the experience

Yozelin Casillas4 reviewsTotal number of Google reviews Yozelin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It was awesome! So funny ! So spooky! Definitely recommend especially on the taro readings !!

Mark MillerLocal Guide · 14 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was a great history tour with some amazing ghost stories included. We even stopped in Cheeseman Park for a ghost investigation. The guides were known and fun, the bus driver was great navigating small streets and the personal tarot reading we signed up for was spot on

Tiff WrightLocal Guide · 12 reviewsTotal number of Google reviews Tiff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great tour guides and I learned so much about downtown Denver AND it was the perfect amount of spooky! I also like the extra details and sound effects and other elements that made it a full experience.

N S3 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a blast, very fun tour! Great way to celebrate Halloween!

Pam Espinoza3 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

IT WAS AMAZING!! Had so much fun and learned so much! So entertaining! The stories were great and we got to hang out in Cheeseman Park!! Bucket list mark off! The bus was comfortable and felt spoky cool. Great way to celebrate Halloween!! We'll be back! Well worth the drive north!!

Athena7 reviewsTotal number of Google reviews Athena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was the worst bus tour we have done. We were all very board after the first half of the tour. Usually, you get fun facts that are not as well known. This tour was just common knowledge stuff that you could read just about anywhere. My husband turned on his head phones, I read stuff on my phone, my daughter played pokemon. My Mother and step father said it was lacking too. All around it was a disappointment for our entire group. WARNING FOR THE HANDICAP!!! They will not make accommodations, like spots up front for those with canes or medical needs. The bus drivers responce was, "There will be a seat back there somewhere." They also allowed animals on the bus. We had to ride next to a dog, even though we had a party member that carries an epi pen because of their allergy to dogs. We placed that person as far away from the dog as we could after loading them up on benadryl.

Chris Cockrum5 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best Halloween experience thus far! The ghostly guides are hilarious and truly add to the experience! My whole family enjoyed themselves!!

Ghost Ride Haunted Tours on Google Maps →

Business details