Wei XiongLocal Guide · 39 reviewsTotal number of Google reviews Wei has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat delivery job. Very professional and stress free.
GJ Appliances 4 Less
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%85+24Replies to reviews 8%66+5.4Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 48%
4.9 ★★★★★ 416 Google reviews · 24 photos
97%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Oct 2026latest review
GJ Appliances 4 Less at a glance
Google reviewers rate GJ Appliances 4 Less 4.9 out of 5 based on 416 reviews, frequently praising same-day delivery, installation services, and competitive pricing for washers, dryers, and refrigerators. Staff are often described as professional and helpful during the setup process. However, lower-rated feedback highlights concerns regarding product reliability, delayed warranty documentation, and occasional difficulties with exchanges or customer service responsiveness.
- Google rating: 4.9 out of 5 from 416 reviews (97% five-star).
- Reviews on this page: 416 Google reviews (332 with written comments, 82 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: October 30, 2026.
- Service: Appliance Repair serving El Monte, California.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GJ Appliances 4 Less: 91/100 on this factor. Category median: 90.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GJ Appliances 4 Less: 85/100 on this factor. Category median: 86.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GJ Appliances 4 Less: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GJ Appliances 4 Less: 66/100 on this factor. Category median: 90.B
66
Bar = this company · dark tick = category median.
Star ratings
416 Google reviews we collected
- 5 stars40297%
- 4 stars51%
- 3 stars10%
- 2 stars10%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 332 written reviews
- Praise59299%
- Complaints71%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16027%
- Speed & response12821%
- Price & value10217%
- Quality & results8915%
- Would recommend8514%
- Communication193%
- Honesty & trust163%
What customers talk about
We read 332 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Oso and Don Jose were very nice and went above n beyond”
“"I felt the interaction was rude because there was a lack of willingness to help with the exchange and the attitude I received.”
“Pricing was great, and the delivery drivers, Oso and Jose, were efficient and courteous.”
“We also got a great deal, which made the experience even better.”
“These place is were they take broken stuff and they rebuild them not worth it”
“…emove the doors to get it through the kitchen door, but Oso and Jose did a great job getting it out of such a tight space.…”
“…r after I purchased it the dishwasher is working amazing and I would highly recommend this business to anybody That’s looking to get a new appliance.…”
“Jose and Oso did a great job very friendly adjusted my fridge to the way I wanted it very quickly they explained the functions of the fridge and how it works .”
“These forks are dependable and will be considered again in the future.”
People customers mention
- Oso 44 reviews
- Jose 21 reviews
- Max 21 reviews
- Shawn 8 reviews
- Depot 7 reviews
- Samsung 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
These guys are the best! Same day delivery! Oso and Don Jose were very nice and went above n beyond
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Bought two washer and dryer sets from GJ Appliances in El Monte for our Airbnb and couldn't be happier. Pricing was great, and the delivery drivers, Oso and Jose, were efficient and courteous. They made sure everything was installed properly and working before they left. Highly recommend!
andrew6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Oso and Jose were fantastic. Had to replace a Fridge that finally died. They will take away the old one and install the new Fridge, which is really nice as places like Home Depot only installs. The old fridge was a pain because you had to remove the doors to get it through the kitchen door, but Oso and Jose did a…
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Don Jose and Oso were really nice and very thorough and helpful with installation of my mom’s Exhaust Fan! Thank you GJ appliance!
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Excellent delivery service! Oso and Jose are very friendly and professional. Everything was handled perfectly and the delivery was right on time. Highly recommend!
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best part was the delivery, installation and removal. Workers were friendly, knowledgeable, on time and quick.
Photos
Customer reviews
4.9 ★★★★★ 416 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Amanda Redman2 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are the best! Same day delivery! Oso and Don Jose were very nice and went above n beyond
Kevin Lo1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBought two washer and dryer sets from GJ Appliances in El Monte for our Airbnb and couldn't be happier. Pricing was great, and the delivery drivers, Oso and Jose, were efficient and courteous. They made sure everything was installed properly and working before they left. Highly recommend!
Flora Jiang3 reviewsTotal number of Google reviews Flora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood Job , Jose & his workmate
andrew chi6 reviewsTotal number of Google reviews andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOso and Jose were fantastic. Had to replace a Fridge that finally died. They will take away the old one and install the new Fridge, which is really nice as places like Home Depot only installs. The old fridge was a pain because you had to remove the doors to get it through the kitchen door, but Oso and Jose did a great job getting it out of such a tight space. Quality work and great customer service. Entire process from entering the store to purchase to scheduling an install date to finishing was very smooth.
Grace Chu1 reviewTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon Jose and Oso were really nice and very thorough and helpful with installation of my mom’s Exhaust Fan! Thank you GJ appliance!
Jessica Qi1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent delivery service! Oso and Jose are very friendly and professional. Everything was handled perfectly and the delivery was right on time. Highly recommend!
Oscar AmbrizLocal Guide · 8 reviewsTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey have many appliances to choose from at great prices! They also deliver.
Frank Mitchell3 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest part was the delivery, installation and removal. Workers were friendly, knowledgeable, on time and quick.
Derrick Hong1 reviewTotal number of Google reviews Derrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat purchase experience with Shawn. Delivery next day and it went without a hitch. The delivery guys take care of all the appliance connections and are extremely quick. These forks are dependable and will be considered again in the future.
Business details
- Address: 4520 Baldwin Ave #B, El Monte, CA 91731
- Phone: (626) 688-2955
- Service area: El Monte, CA