Auto glass repair service · Philadelphia, PA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 98 auto glass repairiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★337 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctual mobile service, clear communication, and pricing significantly lower than national competitors as key benefits. Services include windshield replacements, chip repairs, and complex panoramic roof installations, often completed within a few hours. However, some reviewers report dissatisfaction with staff responsiveness, citing instances of missed appointments and defensive management attitudes when addressing service errors.
Google rating: 4.9 out of 5 from 337 reviews (97% five-star).
Reviews on this page: 337 Google reviews (275 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Auto Glass Repair serving Philadelphia, Pennsylvania.
Data from Google, last updated November 5, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAuto Glass Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor Auto of Southampton: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor Auto of Southampton: 93/100 on this factor. Category median: 91.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor Auto of Southampton: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor Auto of Southampton: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor Auto of Southampton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor Auto of Southampton: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
337 Google reviews we collected
4.9of 5
5 stars32897%
4 stars62%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 275 written reviews
99%praise
Praise62599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4467%
Reasonable2233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15224%
Staff & attitude12620%
Price & value10917%
Would recommend10216%
Quality & results9816%
Communication254%
Honesty & trust193%
What customers talk about
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Val took care of my questions very quickly and in timely manner, even kept texting me when she had to pick up her kid out of the office.”
“The tech that showed up to my house was very professional, took care of my worries in timely manor and was gone within an hour and half.”
“Excellent service, super-quick booking, and very reasonable pricing.”
“Took 20 minutes to fix everything and it was not pricey at all.”
“Overall a great experience and I would recommend them to anyone.”
“Thorough service provided by caring professionals, from appointment thru completion.”
“Very great communication and ease through the whole thing, contacted them and within 24 hours I had a brand new windshield.”
“From booking the appointment to the service, everything was professional and reliable.”
People customers mention
Val19 reviews
Safelite9 reviews
Valerie4 reviews
Recommend3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor Auto of Southampton for 5 kinds of job. Pick one to see what they paid and said.
DDalton1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Couldn’t recommend anyone else for windshield repair! Val took care of my questions very quickly and in timely manner, even kept texting me when she had to pick up her kid out of the office. The tech that showed up to my house was very professional, took care of my worries in timely manor and was gone within an hour…
GGaryLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thorough service provided by caring professionals, from appointment thru completion.
RRebecca6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Glass Doctor was such a great company to do business with. From booking the appointment to the service, everything was professional and reliable. The technician arrived promptly and was even very kind to me when I was having a rough day! Highly recommend Glass Doctor.
MMatt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Glass Doctor of Southampton replaced the panoramic glass roof of my BMW X3. It was a big job but they got it done quickly. Communication with them was good.
AAdam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I submitted the info for a quote online which did take a few days to come back but once it did, they had appointment times the next day. Service took about an hour and a half and the windshield came out great
RRex6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service, super-quick booking, and very reasonable pricing. Highly recommend!
Couldn’t recommend anyone else for windshield repair! Val took care of my questions very quickly and in timely manner, even kept texting me when she had to pick up her kid out of the office. The tech that showed up to my house was very professional, took care of my worries in timely manor and was gone within an hour and half. Very great communication and ease through the whole thing, contacted them and within 24 hours I had a brand new windshield.
Response from the owner · a week ago
It is wonderful to hear that your experience was so smooth and efficient from start to finish. Thanks for sharing how both our team member in the office and the technician handled your situation with care and professionalism. We really appreciate your recommendation and your kind words about the process and communication. Thank you for trusting Glass Doctor Auto of Southampton with your windshield replacement!
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Gary JesterLocal Guide · 81 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Thorough service provided by caring professionals, from appointment thru completion.
Response from the owner · 2 weeks ago
It's wonderful to hear you felt supported from your first appointment all the way through completion. Thank you for sharing your experience and for choosing Glass Doctor Auto of Southampton. We're glad our team could provide such a thorough and caring service for you.
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Mike Reiman2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Glad to hear your visit was so smooth and you found our team both friendly and efficient. Thank you for sharing these kind words and for choosing Glass Doctor Auto of Southampton. We appreciate your feedback!
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Rebecca Nahom6 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Glass Doctor was such a great company to do business with. From booking the appointment to the service, everything was professional and reliable. The technician arrived promptly and was even very kind to me when I was having a rough day! Highly recommend Glass Doctor.
Response from the owner · 3 weeks ago
It means so much to hear you found everything from booking to the actual service professional and reliable. We appreciate your kind words about the technician's thoughtfulness during a challenging day. Thank you for sharing this feedback and recommending Glass Doctor Auto of Southampton—your review truly brightened our day!
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Matt Cross3 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Glass Doctor of Southampton replaced the panoramic glass roof of my BMW X3. It was a big job but they got it done quickly. Communication with them was good.
Response from the owner · 4 weeks ago
Great to hear everything went smoothly with your BMW X3's panoramic glass roof replacement, Matt. We understand that was a big project, and we're glad the process was efficient for you. Thank you for trusting Glass Doctor Auto of Southampton and for sharing your experience. If you ever need glass service again, we’re here to help.
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Adam Rud5 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
I submitted the info for a quote online which did take a few days to come back but once it did, they had appointment times the next day. Service took about an hour and a half and the windshield came out great
Response from the owner · a month ago
It’s great to hear the windshield came out well for you, Adam. Even though the quote process took a little longer than you expected, we’re glad your appointment and service went smoothly and the results met your needs. Thank you for sharing your experience and for choosing Glass Doctor Auto of Southampton.
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Ming LuLocal Guide · 132 reviewsiTotal number of Google reviews Ming has written across all businesses on Google Maps, not just this one.
I came to Glass Doctor for a windshield replacement after a crack in my windshield had gotten to the point where it was no longer repairable. I originally planned to get quotes from some of the larger, more well known shops, but their pricing was easily around 30% higher. Glass Doctor was able to get me scheduled for the following week, and I'm very glad I decided to give them a try.
Overall Ratings
Atmosphere - 5/5
Service - 5/5
Workmanship - 5/5
Parking - Free Parking Lot
Atmosphere -
The shop is clean, organized, and well maintained. Everyone I interacted with was friendly and welcoming, which made the entire process feel easy and stress free.
Service -
The service was excellent from start to finish. They were able to get me scheduled fairly quickly after I called, and the entire process was straightforward. The actual windshield replacement took only about an hour, which was much quicker than I expected. What really stood out to me was how much pride they seemed to take in their workmanship. After the replacement was completed, the technician personally came over and explained several post replacement tips, including what I should and shouldn't do while the new windshield was settling.
What We Received -
-Windshield Replacement - The work was completed properly and everything looked great afterward. They even cleaned up the vehicle before returning it to me.
-Dashcam Remount - This was an unexpected and very appreciated bonus. I had completely forgotten that my dashcam was mounted to the old windshield and was already prepared to remount it myself. I had even ordered new adhesive ahead of time. When I got back into the car, I was genuinely surprised to see that they had already remounted the dashcam for me.
Final Thoughts -
I'm very glad I found Glass Doctor, especially after hearing about them from a family member who had a previous experience with them. The pricing was significantly better than the quotes I was expecting elsewhere, the shop was clean, the staff were friendly, and the workmanship was excellent. The quick turnaround, attention to detail, and extra effort, especially remounting my dashcam and taking the time to explain the post replacement care, really stood out to me. I would absolutely come back again and would have no hesitation recommending them to family and friends.
Response from the owner · a month ago
Reading your feedback truly makes our day. We’re grateful you chose Glass Doctor Auto of Southampton after considering other options, and we’re so pleased that the process was smooth, efficient, and exceeded your expectations in service, pricing, and care. It’s wonderful to hear the attention to detail, like remounting your dashcam and the team’s thorough explanation, made a positive impression. Thank you for sharing such a comprehensive review and for recommending us—your kind words mean a lot, and we appreciate your trust in our team.
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Rex Bonomelli6 reviewsiTotal number of Google reviews Rex has written across all businesses on Google Maps, not just this one.
Excellent service, super-quick booking, and very reasonable pricing. Highly recommend!
Response from the owner · a month ago
It’s great to hear that everything from scheduling to pricing met your expectations. Thank you for recommending us and for choosing Glass Doctor Auto of Southampton. We appreciate your feedback!
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Ethlyn Wolstenholme18 reviewsiTotal number of Google reviews Ethlyn has written across all businesses on Google Maps, not just this one.
Prompt, Efficient and agreeable and that’s with all 3 employees I interacted with
Response from the owner · a month ago
So glad to hear each member of our team made your visit smooth and pleasant. Thank you for the thoughtful feedback and for trusting Glass Doctor Auto of Southampton. We appreciate your recommendation and are here whenever you need us.
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Amirah MaconLocal Guide · 11 reviewsiTotal number of Google reviews Amirah has written across all businesses on Google Maps, not just this one.
They did a great job on my Tesla panoramic roof and in only 2 hours. It was hit and shattered by a rock and now looks brand new. The customer service was great as well. They quoted me at almost half the price than Tesla did which is absolutely a great deal!
Response from the owner · a month ago
It’s wonderful to hear that your Tesla panoramic roof now looks like new and that the repair was done so quickly. We really appreciate you highlighting both the value and the customer service you received at Glass Doctor Auto of Southampton. Thank you for sharing your experience and for trusting us with your vehicle. If you ever need assistance in the future, we’re here for you.
