Glass repair service · Lincoln, NE · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%14+1Craft & service penalty71−2.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 35 window replacement servicesiPosition by Experts Score among all companies we track in this category. · better than 26%
4.8★★★★★475 Google reviews · 23 photos
92%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite fast same-day service, friendly staff, and reasonable pricing for windshield replacements and window repairs. Recurring themes include efficient scheduling, clear communication, and successful insurance claim handling. Criticisms in low-star reviews highlight instances of missed appointments, lack of follow-up on unfinished jobs, and disputes over high quotes or repair quality.
Google rating: 4.8 out of 5 from 475 reviews (92% five-star).
Reviews on this page: 475 Google reviews (381 with written comments, 10 with photos).
Owner responses: the business replied to 31% of reviews.
Most recent review: October 23, 2026.
Service: Window Replacement Service serving Lincoln, Nebraska.
Data from Google, last updated October 26, 2026.
Score profile vs other window replacement services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Glass Doctor of Lincoln, NEWindow Replacement Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor of Lincoln, NE: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor of Lincoln, NE: 83/100 on this factor. Category median: 89.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Glass Doctor of Lincoln, NE: 71/100 on this factor. Category median: 91.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor of Lincoln, NE: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor of Lincoln, NE: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor of Lincoln, NE: 14/100 on this factor. Category median: 57.F
14
Bar = this company · dark tick = category median.
Star ratings
475 Google reviews we collected
4.8of 5
5 stars43792%
4 stars184%
3 stars20%
2 stars20%
1 star163%
Praise vs complaints
Phrases our text analysis found in 381 written reviews
98%praise
Praise68498%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3439%
Reasonable5057%
Overpriced00%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19127%
Speed & response17325%
Quality & results13219%
Price & value9013%
Would recommend7611%
Communication264%
Honesty & trust132%
What customers talk about
We read 381 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Glass doctor came in with the best bid and did a very nice job with installation and with matching the glass.”
“Man they had fast same-day service my car got broke into this morning new window before 5pm other companies put me out to next week thanks glass doctor”
“They installed our new window in a timely manner and did a great job,”
“Unfortunately since the manufacturer messed up twice and I had to wait about a month each time, we decided to not continue trying to correct the issue.”
“I am so impressed same-day work very reasonable priced easy to work with”
“He said that he did push and looked however as the owner could not help split cost since he himself made it worse.”
“Would definitely recommend to anyone needing glass repairs and replacement.”
“Would not recommend this place to anyone!”
“Great communication from the office staff and had my Ridgeline windshield replaced/recalibrated in 1.”
“I have trusted them with my last three vehicles and never regretted it!”
People customers mention
Ron5 reviews
Shane4 reviews
Justin4 reviews
Shay4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor of Lincoln, NE for 7 kinds of job. Pick one to see what they paid and said.
ChuckyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Man they had fast same-day service my car got broke into this morning new window before 5pm other companies put me out to next week thanks glass doctor
guenthertodd7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great communication from the office staff and had my Ridgeline windshield replaced/recalibrated in 1.5 hours.
Reasonable priceAuto windshield repair
Keith8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
A window was broken at my home. A complicated glass from a commercial glass company. I got several bids and most were well over $1000. One company even wanted to charge $125 just to come and look at it. Glass doctor came in with the best bid and did a very nice job with installation and with matching the glass.
Reasonable priceGlass installationWindow repair
Janet6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a very hard time trying to find someone to fix our Sunroom window. We called Glass Doctor of Lincoln and they were amazing. They gave us an estimate and today came and installed. They were so friendly and installed our new window in no time. Very professional and knowledgeable. If you need someone to install any window.. CALL THEM😉😊
Window installation
Zachary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hands down the best experience I've ever had with a glass company very communicative, very kind and they got the work done quicker than any other place I've went to in the past, they also came to me which was a great Plus, the owner is very Hands-On and make sure that his company is giving out quality over quantity
Great priceAuto windshield repair
DaneLocal Guide · 75 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a crack from a truck throwing a rock on our windshield. Called our insurance company and within a couple days they had Glass Dr come out and install a new windshield. Great company and service.
Man they had fast same-day service my car got broke into this morning new window before 5pm other companies put me out to next week thanks glass doctor
Response from the owner · 2 days ago
It means a lot to hear your story, Chucky. Getting you back on the road with a new window before the day was out is exactly the kind of fast, reliable service we aim for at Glass Doctor Of Lincoln. Thank you for trusting us when you needed help urgently, and for taking the time to share your experience.
guenthertodd7 reviewsiTotal number of Google reviews guenthertodd has written across all businesses on Google Maps, not just this one.
Great communication from the office staff and had my Ridgeline windshield replaced/recalibrated in 1.5 hours.
Price assessment: Reasonable price
Services: Auto windshield repair
Repair wait time: 1–2 hr
Response from the owner · 3 days ago
Glad to hear everything went smoothly with your Ridgeline windshield replacement and recalibration. We appreciate your feedback about the communication from our office staff and are pleased the process was efficient for you. Thank you for trusting Glass Doctor Of Lincoln for your vehicle's needs!
Keith Hughes8 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
A window was broken at my home. A complicated glass from a commercial glass company. I got several bids and most were well over $1000. One company even wanted to charge $125 just to come and look at it. Glass doctor came in with the best bid and did a very nice job with installation and with matching the glass.
Price assessment: Reasonable price
Services: Glass installation, Window repair
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Keith, we appreciate you sharing your experience with us! We're glad our team was able to offer a fair price and provide a precise installation and glass match for your window. Thank you for choosing Glass Doctor Of Lincoln and for highlighting the value and workmanship. We hope you'll keep us in mind for any future glass needs.
Alan Niesen4 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
They installed our new window in a timely manner and did a great job,
Price assessment: Reasonable price
Services: Window installation
Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thank you, Alan, for sharing your positive experience. We're glad to hear you were pleased with the timely installation and the quality of our work. Your feedback is greatly appreciated.
Janet Perkins6 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
We had a very hard time trying to find someone to fix our Sunroom window. We called Glass Doctor of Lincoln and they were amazing. They gave us an estimate and today came and installed. They were so friendly and installed our new window in no time. Very professional and knowledgeable. If you need someone to install any window.. CALL THEM😉😊
Services: Window installation
Response from the owner · 2 weeks ago
It's wonderful to know that our team made the process easy from the first call all the way through installation. Thank you, Janet, for trusting Glass Doctor Of Lincoln with your Sunroom window and for this glowing recommendation. We truly appreciate your kind words about our professionalism and friendliness. If you ever need help with windows in the future, we'd be glad to assist!
Zachary Davis5 reviewsiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Hands down the best experience I've ever had with a glass company very communicative, very kind and they got the work done quicker than any other place I've went to in the past, they also came to me which was a great Plus, the owner is very Hands-On and make sure that his company is giving out quality over quantity
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
It means a lot to hear that every part of your experience was such a standout, Zachary. We're grateful for your thoughtful feedback and glad our team could deliver quick, kind, and convenient service at your location. Thank you for trusting Glass Doctor Of Lincoln and sharing this great review. If we can help in the future, we’d be happy to serve you again!
Dane TiedemanLocal Guide · 75 reviewsiTotal number of Google reviews Dane has written across all businesses on Google Maps, not just this one.
We had a crack from a truck throwing a rock on our windshield. Called our insurance company and within a couple days they had Glass Dr come out and install a new windshield. Great company and service.
Response from the owner · 3 weeks ago
Really glad to hear our team was able to get your windshield replaced quickly after the incident. Thanks for taking the time to share your experience and for mentioning our service at Glass Doctor Of Lincoln. Your feedback means a lot to us, and we’re here whenever you need help in the future.
Krissy Comstock7 reviewsiTotal number of Google reviews Krissy has written across all businesses on Google Maps, not just this one.
I had a window break 7 days before closing on my house. Glass Doctor got me scheduled quickly, guys were prompt, polite and efficient. Great to work with! They made the last minute repair run very smooth.
Price assessment: Reasonable price
Services: Service not listed
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
It’s great to hear your repair was scheduled and completed so quickly, especially on such a tight timeline before closing. We appreciate your kind words about our team's professionalism and efficiency. Thank you for choosing Glass Doctor Of Lincoln—your feedback means a lot to us!
Jan Crocker8 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Glad to hear everything went smoothly and you’re happy with your new window, Jan. Thank you for your feedback and for choosing Glass Doctor Of Lincoln. If you ever need us again, we’re here to help!
Tina Arsiaga1 reviewiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
I am so impressed same-day work very reasonable priced easy to work with
Response from the owner · a month ago
It’s great to hear you had such a smooth experience and found our pricing fair. Thank you for sharing how easy and convenient the process was with Glass Doctor Of Lincoln. We appreciate your feedback and hope we can help you again in the future!
