Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers with high ratings frequently cite prompt arrival, professional communication, and fair pricing for standard tows and roadside assistance. However, low-star reviews highlight a recurring pattern of significant price disputes, particularly regarding lot storage fees and long-distance transport, alongside complaints about driver rudeness and safety concerns.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
981 Google reviews we collected
Phrases our text analysis found in 898 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 898 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service was great, person on the phone was very informative and helpful and Connor the driver was great, did not wait long at all from the time I called.”
“I had to deal with a very rude driver at a scene of an accident.”
“Excellent experience, Alyssa was on time, fast, good pricing, convenient payment options.”
“Conner did an excellent job getting our car from the cabins to the auto shop!”
“I sure hope the owner reads this since that is the worst customer service i have ever had not to mention being threatened.”
“Would highly recommend Connor and Glenn’s to ANYONE!”
“I had my truck there For 1 1/ half days they only take cash to release your truck would not recommend them to anyone.”
“A little bit on the spendy side for a tow, but worth it for how well they took care of it.”
“Very expensive and the workers are not very helpful and even rude.”
“He answered all my questions with patience and made me feel valued as a first time customer.”
“No communication what so ever, completely unprofessional in every way.”
“And honestly, people need to respect tow truck drivers and get out of the way!”
“My tan interior was covered in black dirt, when I called to make them aware I was pretty much told I was lying and too bad.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Glenn's 24 HR Towing Inc for 8 kinds of job. Pick one to see what they paid and said.
Alyssa was great. Very helpful and lovely to work with. She made my stressful experience not so stressful. Thanks Alyssa
Excellent experience, Alyssa was on time, fast, good pricing, convenient payment options. Would call Glenn's again
Conner did amazing job. We were in the middle of the forest and Conner managed to find us. Very kind and professional
Service was great, person on the phone was very informative and helpful and Connor the driver was great, did not wait long at all from the time I called. He hooked and dropped it at the shop all in about 30 minutes. He asked what was wrong, double checked the drop off address and was done. Would definitely recommend.
Conner was quick to arrive and professional. Thanks for making a stressful situation a little less stressful.
Conner was great!! He was super nice and helpful…very nice young man!! He was easy to have a conversation with on the ride back…you don’t find that anymore…you got a good one there !
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 261 | — |
| Special vehicle towing | 51 | — |
| Battery service | 21 | — |
| Local hauling | 17 | — |
| Long distance hauling | 16 | — |
| Car lockouts | 8 | — |
| Tire change | 7 | — |
| Motorcycle towing | 6 | — |
4.8 ★★★★★ 981 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Alyssa was great. Very helpful and lovely to work with. She made my stressful experience not so stressful. Thanks Alyssa
Excellent experience, Alyssa was on time, fast, good pricing, convenient payment options. Would call Glenn's again
Conner was awesome! Thanks for the help.
Conner did an excellent job getting our car from the cabins to the auto shop!!!
Conner did amazing job. We were in the middle of the forest and Conner managed to find us. Very kind and professional
Service was great, person on the phone was very informative and helpful and Connor the driver was great, did not wait long at all from the time I called. He hooked and dropped it at the shop all in about 30 minutes. He asked what was wrong, double checked the drop off address and was done. Would definitely recommend.
Conner was quick to arrive and professional. Thanks for making a stressful situation a little less stressful.
The guy should up very quickly and was very nice.
Conner was great!! He was super nice and helpful…very nice young man!! He was easy to have a conversation with on the ride back…you don’t find that anymore…you got a good one there !
Conner. 10/10 he helped me and my family
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
