Analyzing 5,762,4835.8M ReviewsFor 15,84715.8K Experts

Experts Reviews · Company report
Gold Star Air Duct Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%4+0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Gold Star Air Duct Cleaning

Santa Clara, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 26 dryer vent cleaning services · 4.8★ from 87 Google reviews

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Report card

Percentile vs other dryer vent cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gold Star Air Duct Cleaning is better than 86% of dryer vent cleaning services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gold Star Air Duct Cleaning is better than 99% of dryer vent cleaning services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gold Star Air Duct Cleaning is better than —% of dryer vent cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gold Star Air Duct Cleaning is better than 100% of dryer vent cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gold Star Air Duct Cleaning is better than 100% of dryer vent cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gold Star Air Duct Cleaning is better than 4% of dryer vent cleaning services.F
4

Reviews for your job

Customers hired Gold Star Air Duct Cleaning for 5 kinds of job.

Gold Star Air Duct Cleaning for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Heating system installation”

A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★

The air duct cleaning technicians were incredibly professional, respectful, and easy to communicate with. their work was very thorough, and they took the time to clearly explain the duct cleaning process, airflow concerns, and answer every question i had. It was a real pleasure to work with this team, and the whole…

Reasonable priceHVAC duct & vent repairHeating system installation
Kurt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our office air conditioning ducts had not been cleaned in a long time, so it was definitely time for service. We contacted Gold Star Air Duct Cleaning, and Jordan responded right away, checked what needed to be done, and quickly scheduled the work. The team did a thorough air duct cleaning, improved the airflow, and…

Reasonable priceHeating system installation
Hope3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our dryer suddenly stopped drying well even though we cleaned the lint trap after every load, and the warning kept saying the vent duct was blocked. We scheduled a dryer vent cleaning, and Jordan arrived the same day to service the system. He removed a huge amount of built-up lint and debris from the dryer vent…

Great priceHeating system installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 60%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair19—
HVAC duct & vent repair17$236–$571
Heating system repair17—
A/C system maintenance10—
Heating system installation3—

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