Garage door supplier · Pelham, AL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★90 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report same-day service, prompt communication, and fair pricing for garage door repairs, spring replacements, and opener installations. Reviewers highlight the provider’s willingness to work late and address safety concerns beyond the initial request. Two low-star reviews criticize scheduling delays and a specific price discrepancy compared to a competitor. The business maintains a 4.9 rating from 90 reviews and responds to all customer feedback.
Google rating: 4.9 out of 5 from 90 reviews (97% five-star).
Reviews on this page: 90 Google reviews (82 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 29, 2026.
Service: Garage Door Repair Service serving Pelham, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Golden Garage Door Services, LLC: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Golden Garage Door Services, LLC: 91/100 on this factor. Category median: 94.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Golden Garage Door Services, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Golden Garage Door Services, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Golden Garage Door Services, LLC: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
4.9of 5
5 stars8797%
4 stars00%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
99%praise
Praise20999%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2067%
Reasonable1033%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5225%
Would recommend4119%
Staff & attitude3918%
Quality & results3215%
Price & value2411%
Honesty & trust136%
Communication115%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chad was able to fix our issue quickly and is reasonably priced.”
“Recommend them to anyone in need of garage door service work or installation”
“He was knowledgeable about potential safety issues and addressed them all.”
“Did an excellent job trouble shooting my garage doors.”
“Door works better than ever and the price was very fair.”
“They showed up within a couple hours of my call and were very respectful and honest.”
“They patiently walked us through the problem, gave us clear instructions, and their guidance got us through the night.”
People customers mention
Ken6 reviews
Chad3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Golden Garage Door Services, LLC for 1 kind of job. Pick one to see what they paid and said.
JerryLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Chad is one of the greats in this field and truly cares about making sure you are happy with the end product whether that means staying at your house until 1 in the morning or tweaking things to your exact liking no matter how much time it takes. He also goes out of his way to include additional fixes just because…
Great priceGeneral repairs & installation
Adam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chad was great. Came out same day and fixed our issue quickly. Very pleased and definitely our first call for any future needs
Great price
AustinLocal Guide · 97 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fast repair. Very nice person. Did not quote me more than what I needed. Will use this company again.
Chase4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service! Chad was able to fix our issue quickly and is reasonably priced.
Great priceGeneral repairs & installation
Sarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chad was able to get the job done on the same day as the issue occurred. He was knowledgeable about potential safety issues and addressed them all.
Reasonable priceGeneral repairs & installation
Tim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chad came same day to fix our door and worked well into the evening to make sure it got done.
Chad is one of the greats in this field and truly cares about making sure you are happy with the end product whether that means staying at your house until 1 in the morning or tweaking things to your exact liking no matter how much time it takes. He also goes out of his way to include additional fixes just because he loves what he does and values you as the client while still having the best prices in town for the true ask. I don't do a ton of reviews but felt the need to submit one here to spread the word that's he the guy to call for all things garage.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 3 weeks ago
Awe shucks. Ty man appreciate that. Congrats on the new baby and first home. Call me anytime.
Chad G
Adam Caldwell5 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Fast repair. Very nice person. Did not quote me more than what I needed. Will use this company again.
Response from the owner · Edited a month ago
We Ty for your business and review. We will continue that practice and are pleased you pointed that out. We’re there when you need us. Thanks Again, Chad G.
Chase King4 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
Was more than happy with their service. They showed up within a couple hours of my call and were very respectful and honest. Recommend them to anyone in need of garage door service work or installation
Response from the owner · 2 months ago
Ty u Ian. Gotta admit somewhat surprised. We were running behind big time that day. Ty for trusting us with your home and allowing us to finish the
Christi Slay2 reviewsiTotal number of Google reviews Christi has written across all businesses on Google Maps, not just this one.
Mr. Golden quickly worked us into his schedule, diagnosed the issue, and provided options for the solution. He worked into the evening to install a new motor.
I highly recommend this company.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 2 months ago
It was truly my pleasure. Customers like the Slays make u wanna just do more and remind me how lucky I am to be healthy and capable of serving Hoover, Vestavia Hills, Mountain Brook, and the rest of our Over the Mountain Residents. Till next time, Chad G
Tom Worley17 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Semi emergency. They came out fast (on Sunday).
Got me working. They were back the next week to complete the job and replace one opener. Good work, good service!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 months ago
Pleasure to meet Mr. Worley. Brought me back to my high school days when Sammy Dunn reigned supreme at Vestavia Hills. Call me anytime, be my pleasure. Till then, Chad G
David W. Elliott6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Fast response time. They were here the same morning I called. Professional, knowledgeable and fixed my problem completely. Excellent!
Price assessment: Great price
Response from the owner · Edited 2 months ago
Enjoyed it, one of the perks in my job
Is meeting new, interesting people. Celebrities as well. This guy made me wanna watch Tombstone again. I couldnt believe it lol! Ty, Sam
