How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for a/c system maintenance
Clear ✕All 201 Google reviews tagged “A/C system maintenance” · showing 160
Once again, Michael did an exceptional job! Don't hesitate to give him a call!
Sebastian, from good guys came to our house in a very timely manner. He gave us a quote and then showed up and did the job very speedy. He did a great job and we’re very pleased.
You guys are the BEST! On time, beyond polite and so easy to communicate with!!
Excellent, reasonably priced service for A/C maintenance
Aaron was friendly and professional. He presented options and answered all questions thoroughly. Good Guys has my business and my confidence. I'm extremely pleased and would recommend Good Guys.
On time and thorough..Went above and beyond !
Aaron came over to do a 'wellness' check on my furnace and a/c and he was extremely thorough and shared information that I found important regarding my HVAC. I'd recommend him anytime...he was professional, trustworthy, respectful and kind.
Sean Small at Good Guys provided prompt excellent professional service. The price was way better than other quotes I got too. I strongly recommend this company.
Chandler was there within an hour and got our A/C back up and running. It was already 78 degrees in the house and climbing. We're very grateful!
Griffin identified the problem, shared the information with me along with a recommendation to eliminate the problem, and charged me a fair price. He has earned my trust! Griffin continues to deliver great service on short notice. He is personable and well equipped to answer any HVAC question or concern.
Josh was very knowledgeable, professional, and had a great personality that really put me at ease. I appreciate that he offered economical options without trying to sell me extra stuff I didn't need. I will definitely be using this company when it is time to replace my unit. Highly recommend!!!
Mike did a phenomenal job. Fast, quality, and great value. Very personable and made sure the job was done right. Highly recommend!
Matt Parsons has became our “hvac guy”. If we have an issue we don’t bother to look for anyone else. He’s helped us with our air conditioner, furnace and whole house humidifier over the last couple years. He is fast, professional, prices are reasonable and he’s trustworthy. I recommend him to everybody I know.
Great summer tune up service! Timely and professional.
Jason Smalley is the best! He was so professional and checked the entire system and is a very honest person. I highly recommend Good Guys Home Services! A+++
Mark is the best!! He is always pleasant and I look forward to seeing him. I know he will do an excellent job maintaining our HVAC system. Great company.
The tech (Michael) was very professional, friendly and knowledgeable. He was able to get me running in minimal time and very glad it all checked out well too.
I've been using Good Guys Home Services for a number of years now and Mark Hildebrandt has been my go-to guy. He has always gotten out to evaluate my heating and cooling issues as quickly as possible, even communicating on the weekends to make sure I'm up to date on what's going on. No matter the issue he has…
Sean Small is the best. He is efficient and knows the systems! Highly recommend Good Guys for any of your needs.
Shoutout to Griffin at Good Guys Home Services! He did an amazing job with our AC tune-up. He spent a ton of time outside thoroughly cleaning the unit and then took the time to explain everything about our HVAC system in a way that actually made sense. Super friendly, professional, and thorough. Highly recommend.
They are great guys and a great company!
Matt was great. We will be getting a whole new system. But got us running while we wait. Really appreciate the fast honest work manship. Thank you
Have used good guys for several yrs. Arron is the best. Very honest
Good guys are great guys. Highly recommend them. They report in 15 minutes to an emergency Situation. They a Re knowledgeable and reasonably priced and they never try to upsell you. So have used them for several years and they have never disappointed us.
Randy repsonded back within several minutes of me contacting him. We scheduled an appointment for the next afternoon. He was knowledgable and took care of our issue. He gave suggestions to improve the longevity of our system.
I highly recommend Good Guys for AC repairs work or anything that you may need. Their pricing is very fair, they don't try to sell you things that you don't need, they explain things so you understand. I have used Billy twice now and cannot say enough good things about him. Truly this is a great company. 6/26/26…
Sebastian did a great job. He was timely and explained what he did and showed me the cooling report. Will use again. Highly recommend!
Jason really helped out on a few issues going on with my pool and air conditioning. He’s very knowledgeable and fair. I appreciated his straight forward approach. I am definitely booking them for my seasonal maintenance.
Highly recommend Good Guys HVAC service. Aaron Mattox has been taking care of my home for a few years now and he is absolutely the best in every way. He regularly does system checkups and recently replaced my old furnace. Today, he performed a checkup on my A/S unit. I have also used Hunter Throneburg for plumbing…
Jason is always so professional and knowledgeable. I appreciate his expertise. He is on time, polite and completes the work in a timely matter. I never hesitate to call Good Guys! Thank you Jason
5 star service! Great pricing. These guys are the best!
Awesome people and service. Always on time. Communication is excellent. Mark Hildebrand is fantastic!
I so appreciate Ryan being our point of contact and knowing that he will be one to come out to our home for the tuneups and gets to know our particular system instead of a random person each time and never knowing if what they are saying is true! Good Guys have been wonderful to work with.
Josh C. did a thorough job (as usual!) diagnosing and fixing our issue. He responded in a timely manner and fit us into his schedule when we had an unexpected problem with our A/C system. He's also very proactive while fixing a problem or conducting a tune up, optimizing and tweaking the entire system for optimal performance. Highly recommend!
Eric with Good Guys Home Services performed annual maintenance on our A/C system. He is always great and I highly recommend Good Guys and Eric.
Randy Turner with Good Guys is the best HVAC tech I have had the pleasure of using. He is prompt, efficient and professional. He only fixes what is needed. I plan to use the Good Guys service for many years to come.
Mark is great. The scheduling was easy and he was on time and very efficient. We plan to continue using Mark with Good Guys. : D
We schedule Randy to check our AC in the Spring and Furnace in the Fall. He’s the best. He’s thorough, courteous and explains everything in a way we can understand. We highly recommend Good Guys because we trust them to maintain of our heating and cooling systems to provide the maximum longevity at a reasonable price. Who could ask for more?
Good Guys responded to a buyer's inspection. Griffin, our technician, was super knowledgeable and professional. He did a thorough job in testing, explaining and documenting all items in the general home inspection report that the buyer was questioning. Turns out the short cycling was caused by an over pressured…
JD and his team from Good Guys took care of all my HVAC needs. Excellent work. Professional. CLEAN!! Can't recommend them enough.
Griffin came in and did a great job. He tuned up my a/c and found a small issue. He was very respectful of my home and explained all the services provided. I’d definitely recommend him/the company to friends and family.
The experience was great as always. We've had Mark at Good Guys managing our home HVAC system for several years now. Trustworthy, reliable, competent, fair, and responsive. It adds up to peace of mind. What more could a homeowner expect?
Josh is extremely knowledgeable and personable. He definitely goes the extra mile to ensure all is good. He is dependable and hardworking. Always giving us great advice on the status of our HVAC, in terms of the expected life of the HVAC. 5 stars for Josh. He’s a good man. J&M
Once again - another amazing experience with Rigo, our service tech! He is so skilled, nothing is ever a big deal and he is a master problem solver. When it is time to replace our system, Good Guys will be the ONLY company that we call. They are taking care of 5 homes that we own currently - just love them!!!
Absolutely amazing customer service. My technician Ryan was amazing and explained everything step by step. I will absolutely continue using this company.
I've worked with Griffin from Good Guys a few times now and he has always been very responsive, efficient, and is always a great communicator. My fiancee and I are happy to have found an HVAC technician we have a lot of confidence in.
I can't say enough good things about the furnace tune-up I received. Craig C. was not only skilled and efficient but also incredibly friendly and respectful. He addressed all the issues, cleaned everything up, and left my furnace running like new. My home is now warm and cozy, and I'm grateful for the excellent…
After having the company we've used for years tell us it couldn't be repaired and needed a new system ($8k-10k) we contacted Good Guys for a second opinion. $225.00 for installation of a new thermostat has solved the problem. Thanks Josh!!
Great seasonal service once again from Matt Parsons
Fast and professional. Highly satisfied with the AC service provided by Eric B. Will definitely use again
great service, very polite and communicates very well
Good Guys never disappoints and always provides excellent service. Mark Hildebrandt came through for me as always! Timely response to my request, on time for appointments, knowledgeable and fair/competitive pricing. I wouldn't trust anyone else with my HVAC needs! (As a realtor I recommend Mark to EVERYONE I work with!)
I am a first time customer. I was kept up to date on the serviceman’s arrival time. Rigo completed the service on the AC unit doing an excellent job. Taking time to clean each component and explain what I can do as a homeowner to extend the life of my AC system. I feel he went above and beyond to check the system…
Technician was awesome. I left a review yesterday so you should have received it.
Aaron was amazing! Very knowledgeable and patient. I appreciate his professionalism!
I've used them for a couple of years and couldn't be happier. They are always on time, courteous and helpful. They explain any issues in detail and provide a plan of action. I highly recommend this company.
Randy did the annual checkup on the furnace. He was very thorough, and informative!
Great experience!
I'd recommend these guys all day. They're responsive, honest, fair, and polite. They could've made up charges that would've cost thousands but instead, spent time really trying to diagnose the issue and telling me other options instead of thinking about their pockets.
Great service. Air went down / call in morning & they showed up in 1 hour. Replaced broken part & air right back to normal.
I was so distressed when I realized my A/C unit was not keeping up around 8:00 pm and feared i would not be able to get service for days due to 90°+ days we were having. I really lucked out when I was able to go on the app and get scheduled for the next day w/ Ryan. He was so professional, took such good care of our…
I always choose Good Guys for my service needs. Punctual great service at a reasonable price.
Super friendly and knowledgeable!
Couldn't have asked for a better experience. JESSE was Very responsive and fixed the issue. Great service and communication. Definitely will use again. Thank you!
Great Job! Thank You So Much! We use GoodGuys every year!
App was super easy to use. I was able to select the date and time that worked for me. Received electronic notices to confirm appt and when Billy was on his way. Super professional and knowledgeable. They really are The Good Guys!
My experience with this company has always been excellent! I can rest easy knowing that my furnace and air conditioner are well taken care off. And the staff are great too.
They are timely reasonable and very efficient I recommend them to all my friends and family great service
Quick and efficient! Eric takes care of us and we trust him. He is very knowledgeable and focused on the job at hand
Update 11/20/24 Craig called me to set up the furnace check and made it so easy. Another great experience! ____________ Update 12/7/23 - Needed a service for an outside porch mini split and logged a ticket at 10:30 pm. Craig was there at 8:30 the next morning. Continued great experience. ————————————— Craig is by…
Danny and Randy did an outstanding job on my new furnace install.. The price was very reasonable compared to other companies.. Great job Good guys..
Called at 7:00 pm and they came out next morning by 9:30. Honest, fixed what the other company had neglected, and very fair pricing. They made me a customer!
I started out with Johnnie back in 2017 when he came out on a service call for me and I have used Good Guys since. My nephew is a tech in HVAC and I do not use him or ask him for help. I would rather have Good Guys take care of me. What does that tell you? Craig Copeland has been taking care of for the last…
John, is outstanding. He always arrives on time, is professional and clearly communicates what needs to be done to fix the issue at hand. He is honest, works quickly and never leaves a mess behind him. I highly recommend John and Good Guys!
Josh Maves is awesome. Extremely knowledgable and very personable as well. Prices are very reasonable and service is the best. Highly recommend him and Good Guys.
Tom is always ready to answer questions and gets quality work done.
I am always impressed by Good Guys, their service, knowledge and cost. But today they exceeded expectations. We woke up to a waterfall in our garage from our water heater leaking and not only did they connect us with a restoration company who arrived in less than an hour to begin the repair process, but they arrived…
I have a had a wonderful experience with Good Guys serving my heating & air conditioning units. My technician Randy Turner is very professional, knowledgeable, an execulant communicator and has a great customer personality. I would highly recommend Randy & Good Guys for your needs.
This is a very trustworthy & reliable company! Love that we have the same technician come out every time! Randy is very personable & nice to talk to!
Ryan at Good Guys is professional, knowlegable and provides great service. Our favorite technician!
Honest and fair.
Great Service. Very helpful and knowledgeable. I definitely recommend and will use them again. They stand behind their work!!!!!
My representative was courteous and perform task professionally.
The two techs I've worked with so far, Eric and Jason, have been great. They are knowledgeable, prompt, and professional. They explain things well, offer suggestions, and make service a priority over selling products. Helped me maintain my (~20 year old) original system as long as I could before helping me…
Mike was great to deal with and now his SIL Donnie is great to deal with. Thorough, prompt and willing to go the extra mile to accommodate our needs. Highly recommend!
Great customer service. Thorough communication about our issue and solutions to address it. Nate was excellent. Highly recommend.
My AC unit went out recently, and the Good Guys got a tech out here ASAP to assess the situation, and provide a diagnostic evaluation. They were quick and speedy, followed up, and didn’t try to tell me that more was wrong than actually was, saving me thousands compared to what another company would have charged. I…
Have used these folks a few times and they always take my needs into account when explaining the issues. Regularly helpful is sharing mainrainence tips with me to avoid costly repairs later. Would recommend.
Our service provider was Billy Edwards. He was amazing! He deserves all the usual adjectives: Friendly, professional, knowledgeable, etc - but he was even more than that. His personality and “people skills” are what sets him above the others. Thank you Billy for your expertise and guidance. Also: The app is awesome.…
Matt Parsons with Good Guys is the best. He truly brings the company name to life. He came out on an hour notice on Xmas eve when my furnace was acting up and my house was 52 degrees and dropping. He got us working and saved our pipes and Xmas! I’ll never use another hvac guy as long as Matt is still in the business. He is the cream of the crop!
On time. Thoughtful, polite, explained everything, did not try to up-sell. Good value.
Had an absolutely amazing first time experience with Good Guys! Had my AC system replaced last year thru my home warranty company with a different HVAC contractor. My AC has had tons of issues since then. I called Good Guys and they got someone out to my house within an hour that night. They quickly determined I had…
Bryan performed an annual maintenance--excellent work. Friendly, knowledgeable, and informative. I trust his work and recommend Good Guys to everyone.
they were awesome , very happy i called them
Great service, all the guys who have serviced my home are very professional. They always get the job done to completion 👍🤗😊. Craig is awesome 👌. He did a great job on our heating system. He went through our whole system made sure everything was working properly. He's hardworking, a great guy.👍 Jason does…
Excellent in communication and very polite. I still have both arms and legs, too. Very reasonable price for the service. Five ⭐️⭐️⭐️⭐️⭐️
Very professional and informative and all with a very pleasant demeanor. It was a pleasure dealing with this business and the individual.
Donnie Yeats serviced our system. He was very professional and knowledgeable. He will be always welcome in our home
Danny from good guys is amazing...always professional and extremely helpful...He does everything he can to fix the problem and get your system back up and going again...would absolutely recommend good guys to anyone looking for the best in the business...These guys are top notch and extremely knowledgeable about…
We have been through so many services and companies to help with our massive building, and it has been a struggle to find a dependable and quality level of service. Good Guys has come through and not only helped us significantly, they have become a trusted part of our maintenance team. We couldn't recommend them…
Brian was the service tech. He provided the most comprehensive HVAC service I have ever experienced. You get what you pay for and Brian delivered! I highly recommend this Company for Your HVAC system. With out a doubt, this company is the best of the best!
Randy checked the heating system, changed the air filter, and cleaned the monitoring system where dog hair had been left by previous owners. He spent a vast amount of time checking the air conditioner and lines to the house. All and all, an excellent review!
Twice in the last year they have come out to our home for different reasons and been able to quickly identify and solve the problems we were having. In one instance they were the third of three bids because the first big name company said we needed a full replacement. Instead Steve realized they were looking at the…
I had a terrific experience with Jeff Kaloostian who serviced my A/C! He was knowledgeable, professional, polite and just a great guy! Will definitely use them again in the future!
10/10 JD was super responsive right away and Will sprung right into action. They where quick fair and awesome to work with. Update: Will came through again in the with a new furnace in no time. My renter is happy and I am worry free for a decade plus. Thanks again guys
These guys are a team. They have promptly taken care of my issues.
Aaron was very knowledgeable and professional. Got our AC working again quickly! It's never worked better. I will call them next time I need HVAC help.
I called Billy for an AC tuneup...He immediately responded via text with an agreed follow-up call the next day. He listened to my concerns and service was scheduled and rendered within hours of our phone conversation. He was courteous, reliable, and efficient. Thank you Billy, you've earned my trust and business!
I recommend anyone and I mean anyone who needs any Heating or A/C service get the “Good Guys” to service you!! They are very professional and affordable!! Craig Copeland was out tech and was the “Greatest Tech” I ever had to come out and service anything I ever needed done in my home!! He was very knowledgeable,…
Great response on a Sunday. Problem solved
Bryan was excellent and answered my questions.Very satisfied
Eric kept me informed of his progress to my house, and once there, he explained everything he was doing and answered all my questions. His work was efficient and very professional. Would definitely use him again.
Brian was on time, friendly, and thorough in the service provided.
Polite, professional, timely and didn’t break the wallet.
Matt Parsons was the tech that came to our house. He was professional and very much impressed my wife. He gave good insight and advice for our current issue and future issues. He was able to solve our issue in under 45 minutes while also cleaning the unit and getting us up and running. We will definitely be…
If I could give 10 stars, I would!! Good Guys were the ONLY company of the many I called who could come in same day and within a 1-3 hour time frame- this includes companies that say they offer same day emergency service. From the start, Brian was kind, knew his stuff, and answered any questions I had. They kept up…
Awesome service. Prompt and professional. Just the best. Well done boys!!!
Brian is very reliable and professional , would recommend him to anyone..
I'm so happy I found Good Guys. They were quick to get back to me to schedule an appointment. Matt arrived on time, finished quickly and was still able to discuss some things I had concerns about. Price was great. No doubt they will be my go to from now on and my recommendation to friends and family.
Super helpful, no pressure, kind of service
Excellence captures my experience. Michael’s professionalism, knowledge and customer rapport is rare in today’s environment. Frank Salvatore
Professional and would highly recommend!
I love Good Guys. Have used them for 10 years and always receive the best service. Very courteous, thorough and prompt. I recommend then to everyone I know.
Good Guys are a great Heating and Air business. Very informative and easy to talk with for Q and A about the problem. Professional and know the business. I’m very pleased and would recommend them to all.
Ryan went over and beyond by researching cigar lounge ventilation and finding the right products to offer the cleanest air possible for our new cigar lounge in Ingalls, IN - Final Third Cigar & Whiskey Lounge. His workmanship, professionalism, and work ethic are second to none! Not only did he install an entirely…
We've been using Good Guys exclusively for over 5 years for our annual maintenance and issue needs. Awesome guys who are reliable, honest and a pleasure to do business with every time. Thank you!
Awesome experience and very knowledgeable!
Extremely reasonable service call price, assessed our potential needs for the future. Great communication before, during, and after and app made scheduling service very easy!
Josh was very polite and explained what he would be doing. Has I was very busy he got right into the job and let me know it would not be much longer when he was working. Explained condition of the HVAC & AC. Was detailed. Would use again.
Mark was great! He called prior to arriving and allowed us to describe our problem, arrived on time, went through his evaluation process and gave us options and recommendation. Price included visit and repairs needed. Mark was able to fix the problem and had us back up in 2 hours. Personable and professional. Nice work.
Very professional and responsive service. You can use their app to manage the entire process such as creating and tracking service order. The service person shows up within 1hr and provided in-depth diagnosis and recommendation. I highly recommend to use them for any HVAC repair/installation.
Todd was very friendly and very informational he was quick to get the job done. Thank you very much I will definitely contact you guys for future hvac problems
Really great experience all around with Good Guys. Have had them out to multiple properties to repair AC units. Each technician has been professional and knowledgeable. They have spent extra time walking me through the exact issue my system is exhibiting and giving me options for repair. One of the times during the…
Willie was able quickly resolve our issue. He was on time, professional, knowledgeable, and friendly!
Tom and Bryce were absolutely amazing. They took extra time to explain what they were doing and the work was fantastic. I will be a life long customer
matt did a great job, and right on time
The company was amazing from start to finish. I used the company through my home warranty and our technician, Aaron, was fabulous. He had an opening the day before our scheduled appointment and called to see if could come out. He was very prompt and diagnosed the issue very quickly and worked with my warranty…
Our AC unit was making a loud squeeking noise so I made an appointment with Good Guys. When they were able to come out the noise had stopped. Brian still looked the unit over thoroughly. While we couldn't get it to replicate the initial issue I felt that Brian did a quick and thorough job looking at all…
This was the provider for my HSA, but Aaron was efficient, willing to explain things, and got things taken care of for me!
Thoroughly livid! I just came home from work to my husband sweating in the attic putting our wires back together that the technician, Shannon, undid! He never came to a conclusion as to what was wrong with our system only said to replace the whole unit at $3,000 and left wires to be put back. My husband is only…
Excellent experience all around with Good Guys! From the time they were assigned from my home warranty company, I had professional and quick responses to help me with updates on availability and to get the appointment scheduled. The Good Guys website is great and the mobile app and text features are very convenient.…
Excellent and prompt service, technician was very professional and attentive.
On time, reliable, good quality and very professional. Mark always does a good job
Aaron Mattox was extremely professional and very attentive to getting my air condition unit hooked-up after needing to relocate. He did a fantastic job and identified a few things to further improve the performance of my AC unit. I highly recommend him!! Great work!!
Capacitor went out late Saturday night and with the heat, we couldn’t wait long. I called Ryan and he came same day, with a smile on, and performed annual maintenance and replaced capacitor.
Matt was on time, professional but friendly and highly competent. He even knew exactly how to fix a noisy air duct vent. Will definitely use this company again.
I appreciate the timely help and affordable repairs. Technician was informative and professional. Easy recommend. Thanks Good Guys!
Randy was prompt and professional.He asked all the right questions and he figured out the problem. I will be using Randy I the future.
This is the second time I’ve used Good Guys. Pleased both times with this company. Mark Hildebrandt did our work this time. He was on time, courteous, knowledgeable, helpful. He explained everything thoroughly in language that I could understand. No upsells, no gimmicks, no price gouging. Just straight up…
They were very professional and diagnosed the problem immediately. Great customer service! I highly recommend them.
Danny showed up at my house the same day when my AC went out in the middle of August. With an infant at home, he understood the urgency for getting this repaired quickly. He also installed a furnace in our detached garage and did annual tune ups to our AC/heat pump and furnace. I would highly recommend this company.…
Found this group via home advisor. The technician Joe was honest and knowledgeable. He gave me all the options to either repair, replace the furnace. Once the work was agreed to and scheduled, they were timely and professional in completing the install. I felt the price was fair and the installation took as much…
After a phone call, Shane showed up to quickly troubleshoot the problem. The service was quick and prices were fair. I would highly recommend this company.
Very professional and on time. Eric did a great job !!
Communication was excellent before and after job completed. Great explanation of the work performed and assessment of components. Highly recommend. Very happy with service.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
