How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for a/c system repair
Clear ✕All 202 Google reviews tagged “A/C system repair” · showing 20
Good guys was very responsive and flexible, Chandler came out to check on our system and quickly diagnosed our problem after our AC started having issues. Also was very friendly and generous with advice when asked.
Absolutely spectacular assistance from a rep named Chandler. We had issues wiring in a new thermostat that was pumping in heat instead of AC and he spent a great deal of time just walking us through the debugging over the phone until we finally resolved the matter. Saved us the obligatory fee of any trip to the…
Prompt and professional service. I would highly recommend them for your HVAC needs.
Just had another great experience with Good Guys . My AC system was displaying a fault code. Contacted my Good Guys tech, Mark Hildebrandt and he was able to come service by the next hour. Troubleshooting was a challenge but with the support team Good Guys have, success prevailed and my AC system is back online.…
Always such friendly, helpful techs!
Jason Smalley is the best! He was so professional and checked the entire system and is a very honest person. I highly recommend Good Guys Home Services! A+++
The tech (Michael) was very professional, friendly and knowledgeable. He was able to get me running in minimal time and very glad it all checked out well too.
Griffin did an excellent job fixing our AC! He was professional, friendly, and efficient. He quickly found the issue, explained everything clearly, and got our system running again. We really appreciate his great service and highly recommend him. Thanks again, Griffin!
I've been using Good Guys Home Services for a number of years now and Mark Hildebrandt has been my go-to guy. He has always gotten out to evaluate my heating and cooling issues as quickly as possible, even communicating on the weekends to make sure I'm up to date on what's going on. No matter the issue he has…
I highly recommend Jeff at Good Guys! I've had to call him several times over the past few years when my older AC unit has gone out for different reasons. He responds quickly, shows up when he says he will and has always been honest and fair!
I called Josh on a Friday in the early afternoon and he came out just a few hours later. He helped us figure out what to do next. They had to order some parts so we had to wait a few days, but he came as soon as possible and fixed it very quickly. No complaints, everything went well.
Beau was awesome as usual. Great communication, on time, kind, informative!
They are great guys and a great company!
Tech arrived on time for a same-day request, took care of our issue quickly and the overall cost was very reasonable. Will definitely use them again.
Good communication, Prompt service on Sunday, and overall good experience
Have used good guys for several yrs. Arron is the best. Very honest
Good guys are great guys. Highly recommend them. They report in 15 minutes to an emergency Situation. They a Re knowledgeable and reasonably priced and they never try to upsell you. So have used them for several years and they have never disappointed us.
I will never call another HVAC company again after my last experience with Good Guys. I received multiple quotes on my AC unit and my first one (from a bigger AC company) I was told I needed to buy a new unit there were too many issues. Good guys came out and replaced a $250 part and I have had working AC for…
I wanted to share an experience I had with Good Guys Home Services. We had our thermostat fail and it locked our A/C unit into heat mode. By the time I discovered this, because I am in NY, 22 hours had passed and it was late at night. I had my neighbor turn off the unit and called Good Guys at 8am the next day,…
We had a fabulous experience with Mike tonight. Of course , we needed legitimate cooling service on the hottest day of the year. We called after 5pm… and he was out 20 minutes later. I can’t say enough about his professional service. We will have this company out for routine maintenance because of Mike and the…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
