Experts Reviews · Company report
Good Guys Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Good Guys Home Services

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Good Guys Home Services is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Good Guys Home Services is better than 95% of HVAC contractors.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Good Guys Home Services is better than 94% of HVAC contractors.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Good Guys Home Services is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Good Guys Home Services is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Good Guys Home Services is better than 99% of HVAC contractors.A
99

Reviews for your job

Customers hired Good Guys Home Services for 8 kinds of job.

Good Guys Home Services for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 45

All 10 Google reviews tagged “HVAC duct & vent cleaning”

lindsay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Josh was fantastic! Super friendly, reliable, honest and communicative. Josh took the time to answer my questions and provide elaboration on the estimate. The price were very reasonable and I'm pleased with the work completed. Definitely recommend.

Paid $300–400Great priceHeating system maintenanceHVAC duct & vent cleaning
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I started out with Johnnie back in 2017 when he came out on a service call for me and I have used Good Guys since. My nephew is a tech in HVAC and I do not use him or ask him for help. I would rather have Good Guys take care of me. What does that tell you? Craig Copeland has been taking care of for the last…

A/C system maintenanceHVAC duct & vent cleaningHeating system repair+ Responsiveness+ Punctuality+ Quality
jewelie16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have had Scott out for routine maintenance and one repair. He is always very kind and thoroughly explains everything. We greatly appreciate his promptness and great service.

HVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Jamie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been through so many services and companies to help with our massive building, and it has been a struggle to find a dependable and quality level of service. Good Guys has come through and not only helped us significantly, they have become a trusted part of our maintenance team. We couldn't recommend them…

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Patricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff did a great job! He is very professional and thorough and very knowledgeable. We will use him again for our AC needs!

HVAC duct & vent cleaningHVAC system maintenance+ Professionalism
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jason took the time to explain different ways to help with our heating cost, set our programmable thermostat for us and cleaned the electronic air cleaner on the furnace. Very happy with the service and the cost.

HVAC duct & vent cleaningHeating system maintenance
Taimi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I called Billy for an AC tuneup...He immediately responded via text with an agreed follow-up call the next day. He listened to my concerns and service was scheduled and rendered within hours of our phone conversation. He was courteous, reliable, and efficient. Thank you Billy, you've earned my trust and business!

A/C system maintenanceHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great friendly professional people. I would highly recommend them to my friends and family

HVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Sharon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job! Very polite.

HVAC duct & vent cleaning+ Professionalism
Miriam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We needed a professional to come and assess/repair items that came back on our home inspection. I called on a Monday morning and a tech was at my house within an hour. Took a look at the report, made the repairs right then and there. He estimated no more than two hours, was done in one. Very professional and courteous. HIGHLY recommend!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality

Price

$239-26% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 50%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance319$37–$295
HVAC system repair257$205–$933
A/C system repair201$209–$786
A/C system maintenance198$39–$393
Heating system maintenance137$39–$251
Install AC130$1.4k–$3.2k
Heating system installation128$1.4k–$2.8k
Heating system repair116$166–$1.2k

Compare with