How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for HVAC system maintenance
Clear ✕All 326 Google reviews tagged “HVAC system maintenance” · showing 100
Good guys is always timely, professional and honest. I would never use anyone else!!! I highly recommend good guys
We had an issue with our heat not working. Matt Parsons from Good guys fit me into hai schedule the next day and was able to resolve the issue very quickly and have heat back up again at our place.Matt was very thorough and explained exactly what went wrong and how he was fixing it. Will be my go to person from here on out for any HVAC jobs
Randy as always did a great job. He's dependable, honest and thorough.
Thank you Beau for all your hard work. Thanks for fast and great service..
Griffin was great. He was prompt, hard working and kind to answer all my questions. He did maintenance on HVAC & cleaned dryer vent. I will definitely request him again.
Josh is personable,knowledgeable , honest and an upfront person. He arrived on time, communicated well and left no mess. I would certainly give him a 5 star rating!
Excellent workmanship, on time, Friendly and Knowledgeable, pleasure to work with. Highly recommend
We highly recommend Good Guys and Brian, our technician. He is knowledgeable, very detailed and we know we can trust him to do our spring and fall air conditioning/furnace maintenance. Thanks!
Great service, and nice staff. Excellent service, would recommend, have been using for 6 years.
The Good Guys care about their customers . We were without a functioning furnace and Michael made an extra effort to get it working the same day. Service was professional, efficient and friendly.
Brian, Did a great job communicating prior to yearly maintenance of Furnace. He did a thorough annual maintenance/cleaning of unit and explained process the entire time. When I needed a humidifier filter he sent me a link to Amazon for filters and walked me through process of installing which was simple. He…
Jeff is my regular guy and to day, was Johnny on the spot. He had my unit up and in a few hours and I didn't have to come home to a hot house. Thanks again Jeff
Really appreciate our technician, Randy! He is very thorough & honest! Will do my best to spread the word how wonderful Good Guys are! Thank you!
Mark did yearly ac service. He is always pleasant and on time and respectful of the property. Thanks Mark!!!
Furnace - annual service. Mark called ahead, and was on time. He is always pleasant to work with and explains things to us very well. We also had Mark and his team install a dual system in our two story home when the summer heat hit our area, and they did an excellent job. The upstairs is now much more enjoyable…
Arrived on time. Very thorough cleaning and adjusting furnace. Good communication.
Aaron was friendly and professional. He presented options and answered all questions thoroughly. Good Guys has my business and my confidence. I'm extremely pleased and would recommend Good Guys.
Good Guys HVAC is the best. Always accurate, honest, and timely. Will definitely continue to contract with Good Guys for all HVAC needs! Highly recommend.
Rigoberto is always so kind and professional. Highly recommended.
Eric Bryant is honest and trustworthy!
Mark did a great job. He always does.
Scheduled last week and go text saying time and when they would be at the house. Brian was professional and courteous. He serviced our equipment and informed my husband that we will be needing new system probably next year. Always happy when Brian is there as he does and excellent job.
The experience from first contact to the technician leaving my home was first rate, flawless. I highly recommend their service.
Michael is wonderful to work with; he is reliable, reasonable and honest. He doesn’t try to sell you services that you don’t need.
Mike has been super helpful and honest. He has provided cost effective fixes and has not tried to sell us something we don’t need. This is the kind of service we appreciate.
Sean communicated very well and took care of an issue two other people didn’t want to handle and he went ahead and serviced my furnace while he was here. I will definitely recommend your company!
Josh was kind understanding and helpful. He completed the job as requested without difficulty, and the system works perfectly now.
Griffin did an excellent job and went through everything he did and found.
Entire heating and AC units installed and new WIFI thermostat. Excellent service and price. Service men were polite, dressed in uniforms, knowledgeable and explained everything to me. I highly recommend this company for any of your needs.
Aaron came over to do a 'wellness' check on my furnace and a/c and he was extremely thorough and shared information that I found important regarding my HVAC. I'd recommend him anytime...he was professional, trustworthy, respectful and kind.
Exceptional service! Johnnie did a great job getting us scheduled quickly and Griffin was a joy to work with. Very kind, honest, and very thorough. Always willing to help and made sure all my questions were answered. A+
Ryan did such an amazing job with my inspection. Very friendly and respectful and knows his stuff about HVAC. Took the time to explain the different parts and how they function. I really appreciate that, shows that he cares about his clients knowing what’s going on instead of leaving them in the dark. Highly…
Thanks to Brian for quick response, friendly and competent service for our HVAC fall inspection.
Could not have asked for better service!
Good Guys installed my heat pump a few years ago and has serviced my system since. Aaron has been my tech and does a great job for me at a reasonable cost. Any issues, I can reach out to Aaron and he gets my problem taken care of without delay. I trust this company with my HVAC needs.
Alex was friendly and my dog Sis warmed up to him right away which says a lot about a person! He explained what he was doing with the tankless water heater flush and what to expect right after the service when first using my hot water.
Sean Small at Good Guys provided prompt excellent professional service. The price was way better than other quotes I got too. I strongly recommend this company.
Brian is the best!
Amazing service!! On time, very knowledgeable, detailed and honest. Couldn’t ask for better!
Prompt, efficient and excellent service!
Always get prompt service when I call.
Mike did a phenomenal job. Fast, quality, and great value. Very personable and made sure the job was done right. Highly recommend!
The communication and expertise were both excellent! We are really pleased with how issues with our unit were explained and professionally remedied promptly and cost-effectively. These guys are good!
Griffin - was very knowledgeable and easy to understand and very prompt
Willy Bentley with Good Guys Home Services was outstanding to work with. He was professional, polite, and, most importantly, honest throughout the entire process. He took the time to explain everything clearly, answered all of my questions, and never made me feel pressured. It’s refreshing to work with someone who…
I had a last minute concern in a house I was selling. Good Guys, Aaron, came to the rescue! The process was easy and cost effective!
Sean Small is the best. He is efficient and knows the systems! Highly recommend Good Guys for any of your needs.
Have had this company help us twice, and a very good experience both times. They were professional and thorough when tuning up our A/C. Cost was $99 and the technician spent over an hour running tests and cleaning the outdoor unit. Would recommend!
Luckily they had a cancellation and they were able to get here today instead of tomorrow. if my air conditioner been clean it would have been a really quick fix but fortunately I had somebody who cares about his job and cleaned my air conditioner and fixed it all for a really good price. Thanks Brian
JD Davis is the best!
I had Randy Turner out to service my air conditioning. I was very favorably impressed and would recommend him highly.
Just wanted to give a shout out for a good guys AC maintenance. My technician was Rigo. He did a through job said we are good to go. I really have trusted this company for years. My Ac is original. They could have upsold me many times! Always call them 1st
Have used good guys for several yrs. Arron is the best. Very honest
Aaron and his son Noah provided great service. They were on time and very courteous. Highly recommended!
I have used Good Guys for a couple of years and I am truly impressed with their service, response time, and technician knowledgeable. I have scheduled future maintenance on the system with Good Guys. I am very satisfied, and highly recommend them .
Prompt, Professional and courteous plus gave tips for ongoing maintenance. Highly recommended Aaron. Merrill and Betsy
Michael took care of all of our needs! Highly recommend!
I will never call another HVAC company again after my last experience with Good Guys. I received multiple quotes on my AC unit and my first one (from a bigger AC company) I was told I needed to buy a new unit there were too many issues. Good guys came out and replaced a $250 part and I have had working AC for…
Job well done and. Rigoberto is an was exceptional technician, explained everything being done, professionalism and expertise at its finest. A fine young man.
Helped me with 24 hours, gave me a second opinion that saved me a lot of money from one of the larger hvac chains in the area.
Ryan is very professional, arrived on time, worked efficiently, and he cleaned up the work area. He is personable and gave me good advice on getting a smart thermostat and explained how a heat pump works.
Jackson was great to work with. Thanks for the a/c tune up
They do a good job, polite, and are always on time.
Great people! Very dependable and honest. Would recommend to friends and family!! Josh Maves is very friendly and honest, he keeps you informed and lets you know about repair needs before he proceeds. Good Guy.👍
Good guys are always on time, cordial, very pleasant and very professional.
Always excellent service.
Tech was skilled ,work was completed on time, and cost was more than fair! All you want in a service provider !
Jason really helped out on a few issues going on with my pool and air conditioning. He’s very knowledgeable and fair. I appreciated his straight forward approach. I am definitely booking them for my seasonal maintenance.
J.D. serviced our two A/C units & furnaces. Arrived on time. Thank you, J.D. - we appreciate you!
AWESOME service, a real gentleman
Jason is always on time and very efficient, polite and very good at doing his job.
Michael Scobee provided excellent service inspecting our HVAC system. He was professional and thorough, quickly diagnosing the issue and clearly explaining repair options with no pressure. Highly recommend his honesty and expertise.
Beau came out and figured out the problem with my air conditioning. Recommend agian.
Highly recommend Good Guys HVAC service. Aaron Mattox has been taking care of my home for a few years now and he is absolutely the best in every way. He regularly does system checkups and recently replaced my old furnace. Today, he performed a checkup on my A/S unit. I have also used Hunter Throneburg for plumbing…
Another great experience! with Good Guys. Aaron was my tech this time for summer ac tune up. I Highly recommend the Good Guys Team
Professional, knowledgeable and friendly at a reasonable cost. Thank you!
On time, good work, fair price, thorough system review.
Brian was amazing, on time, professional and very thorough!
Super easy from start to finish! Easily booked an HVAC tuneup online, got updates via text before and on the day of the appt, then my tech Anthony showed up right at the start of the 3 hour window and spent about an hour checking out the system. He assured me all was well and charged me exactly what the website…
Jason is always so professional and knowledgeable. I appreciate his expertise. He is on time, polite and completes the work in a timely matter. I never hesitate to call Good Guys! Thank you Jason
HVAC installed by Matt Parsons at GoodGuys six years ago and we have had him doing the yearly AC check since. Matt always arrives timely. At this point, he's almost more like an acquaintance than just another service person! One thing we like about him is that he always tells us when we need something or not: when…
Griffin did a super job on tuning up the HVAC system and installing the duct work.
Eric Bryan took care of me for my HVAC. Came out the very next day and was profession and quick!
Matt Parsons gave us the best price, on a new system, among several competitors’. He was very helpful and answered all of questions plus good advice on questions we didn’t think about. He and Bryce did a quick and professional installation in just under 4 hours. Highly recommended.
Prompt friendly knowledgeable
Josh is simply amazing. He says what he does and does what he says. You simply don't get this kind of service anymore. Thank you Josh and Thank you Good Guys!
It was a great experience. Willy showed up on time, any the cost was very competitive
Scott Anthony is a skillful technician and is characteristically meticulous. In his recent visit to maintain our air conditioner he recognized some furnace malfunction which he corrected at no charge. He is very knowledgeable, explains things well, and is quite pleasant to deal with.
Donnie Yeats with Good Guys just did my annual maintenance on my HVAC system and did an amazing and thorough job. The system is like new! They truly go above and beyond my expectations and the price was good too!
We schedule Randy to check our AC in the Spring and Furnace in the Fall. He’s the best. He’s thorough, courteous and explains everything in a way we can understand. We highly recommend Good Guys because we trust them to maintain of our heating and cooling systems to provide the maximum longevity at a reasonable price. Who could ask for more?
Good Guys responded to a buyer's inspection. Griffin, our technician, was super knowledgeable and professional. He did a thorough job in testing, explaining and documenting all items in the general home inspection report that the buyer was questioning. Turns out the short cycling was caused by an over pressured…
Good Guys plumber arrived as scheduled. Serviced our tankless water heater and checked the system. We use Good Guys for HVAC system regularly.
Brian called me immediately to my request for emergency service. After discussing the issue in the phone the furnace reset. Brian kept in touch and we scheduled a visit the next day as a precaution.
Great tech, helpful, informative and honest.
Great responsive service , always calls to confirm, arrives on time, reasonable prices
Great service and experience
Great job with AC tuneup A++++ Professional as always.
We’ve used for years. Always do an amazing job!!!
The tech squeezed us in on a Saturday, quickly diagnosed the problem and knocked $70 off the total bill. Such a great experience!
Once again - another amazing experience with Rigo, our service tech! He is so skilled, nothing is ever a big deal and he is a master problem solver. When it is time to replace our system, Good Guys will be the ONLY company that we call. They are taking care of 5 homes that we own currently - just love them!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
