How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for HVAC system repair
Clear ✕All 261 Google reviews tagged “HVAC system repair” · showing 60
Great job. Really seemed to care that we were truly satisfied with their service. Very happy.
Honest, trustworthy and professional, I had previous quotes of replacement item. Upon inspection WILLY determined the part did not need replacing which saved me approximately $1000 of unnecessary cost. Willy’s service team is my go to contractor.
We had an issue with our heat not working. Matt Parsons from Good guys fit me into hai schedule the next day and was able to resolve the issue very quickly and have heat back up again at our place.Matt was very thorough and explained exactly what went wrong and how he was fixing it. Will be my go to person from here on out for any HVAC jobs
Brian was punctual and a great communicator! He showed me the problem, explained the repair needed, broke down the price, and gave terrific tips on how to optimize & maintain the HVAC system
You guys are the BEST! On time, beyond polite and so easy to communicate with!!
The Good Guys care about their customers . We were without a functioning furnace and Michael made an extra effort to get it working the same day. Service was professional, efficient and friendly.
Jeff is my regular guy and to day, was Johnny on the spot. He had my unit up and in a few hours and I didn't have to come home to a hot house. Thanks again Jeff
Chandler got back with me quickly to set up a next day appointment. He was arrived exactly when he said he would be here and was able to resolve the problem, as well as answer further questions. He was polite, professional and helpful in explaining what was going on to me.
I haven't had the pleasure of meeting Billy yet, im in orange county, but have rental house in lake county, but anytime I call him he responds right away to let me know when he can go their and call back to inform me what the issue is with the AC. He is very pleasant to talk too, and explain everything what is…
Wonderful experience Brian Waltz was very professional and knowledgeable and nice. Will definitely continue to give him our business.
Very happy with your Tech Rigio he is thorough and polite.
Jason did an absolutely fantastic job, very honest and dependable. Worked hard through the day and accommodated our urgent timing. Would recommend this company.
The experience from first contact to the technician leaving my home was first rate, flawless. I highly recommend their service.
Love these guys. Very reasonable pricing. Quick service. No upselling. Professional. I've used them several times before and they never fail to please me. Thanks for living up to your name - Good Guys! 10/6 - still applies, Billy is the best, thanks.
Excellent efficient service! Aaron got my HVAC system back online quickly.
Had a major A/C failure which cause flooding inside my home. Good Guys were on it within hours. They immediately stabilized the situation and came up with a plan to reconstruct a major part of the air distribution system. They gave an estimate that was reasonable and stuck to it! They brought in extra crew to get…
Thanks for the quick service Billy from Good Guys Home Service. Called after 11 Sunday night and received 2 calls back by 7:15 am Monday am. We were back with our A/C by 10:30 AM Monday morning. Fast , Informative and Friendly. !!!!!! Highly Recommend!!!!!
Chandler came out tonight and was here within 30min of me reaching out to him. Our a/c was out and the house was over 80 degrees. 🥵 Chandler quickly determined the issue and completed the repair within 20-30min. He was friendly, professional, and genuinely helpful and ensured he any questions or concerns I had.…
Great company. Great service. Mark is the best. Thank you again
Did a repair on my ac. Had to replace the fan motor.
Friendly, professional, sensitive to the needs of the customer. Thank you!
Randy was great! Prompt response time (less that 24 hours from call to him being at my door!) Randy was fair, took time to explain what he was looking for and his resolution. Great job, glad I found my “HVAC guy”.
We’ve used Good Guys Heating and Air for the past six or seven years, and they continue to impress. Their technician Matt came out today to service our AC — as always, he was excellent and efficient, quickly diagnosing the issue and walking me through exactly what was wrong and how he fixed it. Their technical…
Quick, easy scheduling. Honest and reliable!
Prompt and professional service. I would highly recommend them for your HVAC needs.
Our AC decided to stop working on one of the hottest days of the summer. We reached out to Good Guys from our neighbors recommendation and we couldn’t be more impressed. We got on the app after 5pm and requested same day service, we were contacted within 30 minutes by a technician who said he would be to our house…
Good Guys makes HVAC repair and maintenance painless. Great service and very informative. We will continue to use them for our furnace air conditioning needs in the future. We highly recommend them.
Jason Smalley is the best! He was so professional and checked the entire system and is a very honest person. I highly recommend Good Guys Home Services! A+++
Great service, friendly and professional. Especially liked the communication with the Service Tech who brought and installed the specialty part needed to quickly resolve our AC issue. We appreciate the quick turnaround, back to cool air. Thank you so much!
Billy was informative and courteous. He diagnosed and fixed the issue promptly. True to their name, I would highly recommend Good Guys!! Thank you for such great service!
Griffin - was very knowledgeable and easy to understand and very prompt
I had a last minute concern in a house I was selling. Good Guys, Aaron, came to the rescue! The process was easy and cost effective!
Top notch, my tech Brian was right on time, explained to me everything he was doing and why.
Matt Parsons installed our furnace six years ago, and repaired our air conditioner today. He is personable, explains what he is doing and why, and even gave us options besides replacing g our AC unit. He is an honest man, and both times we needed an HVAC person Matt came to our house very quickly. Thank you, Matt. You truly are a Good Guy.
We have been using Matt Parsons for all things HVAC for several years. He is always personable, knowledgeable, prompt, thorough and above all HONEST. Our AC stopped working recently and we were bracing ourselves for the worst, but Matt, being true to his character, diagnosed and made the few hundred dollar repair…
Matt was a Good Guy- on time, friendly, fair, and effective. I’m glad he was available to get our a/c going again.
Communication excellent. Prompt completion of job. Installed the flue cap located on a two story roof but also spray painted the exposed aluminum cap and flue. Very satisfied with the final product.
Good Guys Home Services exceeded every expectation! We recently had them out for our HVAC system, and the experience from start to finish was outstanding. The technician was punctual, professional, and took the time to explain everything in a way that was easy to understand. It was obvious they were knowledgeable…
Luckily they had a cancellation and they were able to get here today instead of tomorrow. if my air conditioner been clean it would have been a really quick fix but fortunately I had somebody who cares about his job and cleaned my air conditioner and fixed it all for a really good price. Thanks Brian
They are great guys and a great company!
My elderly mom’s air quit working and I called as i have used this company before and was pleased. Brian came out within an hour on a Saturday and despite having trouble getting to the house because of road construction, he parked and walked to to house and got her air working again in no time at all. Was very…
On July 1st, the house kept getting hotter and hotter throughout the day. I just assumed it was because the heat index was over 100 degrees outside and the AC couldn't keep up. However, my neighbor told me her house was chilly. It was after hours, but I knew I needed to make an emergency repair request. Jackson…
Great service ar a reasonable price. I will definitely use Brian again !
Tech arrived on time for a same-day request, took care of our issue quickly and the overall cost was very reasonable. Will definitely use them again.
Fast and reliable. Thanks Bryan
Have used good guys for several yrs. Arron is the best. Very honest
Good guys are great guys. Highly recommend them. They report in 15 minutes to an emergency Situation. They a Re knowledgeable and reasonably priced and they never try to upsell you. So have used them for several years and they have never disappointed us.
Randy was awesome. Super knowledgeable and helpful.
I will never call another HVAC company again after my last experience with Good Guys. I received multiple quotes on my AC unit and my first one (from a bigger AC company) I was told I needed to buy a new unit there were too many issues. Good guys came out and replaced a $250 part and I have had working AC for…
Jackson was awesome. I had an idea what was wrong with the unit since it happened to my other unit only a few weeks ago, and Jackson had the part ready to go and my unit fixed within an hour of our initial call. This is fantastic service and will definitely recommend this company to my neighbors and friends.
We had a fabulous experience with Mike tonight. Of course , we needed legitimate cooling service on the hottest day of the year. We called after 5pm… and he was out 20 minutes later. I can’t say enough about his professional service. We will have this company out for routine maintenance because of Mike and the…
Highly recommend these guys. Fast getting to the house and good honest service!
We are truly grateful for the prompt and professional service we received from Beau! He was very knowledgeable and serviced our HVAC system within minutes! We went from 88 degrees in our home and are cooling down by the minute! We are blessed by this business!
Good Guys came the same day I called because my A/C wasn't performing. Riko found the problem and gave me good advice about fixing it. It was late, and he had to run around to get parts. Brian finished the job before dark. 2 very professional and nice technician's.
Great people! Very dependable and honest. Would recommend to friends and family!! Josh Maves is very friendly and honest, he keeps you informed and lets you know about repair needs before he proceeds. Good Guy.👍
Good guys are always on time, cordial, very pleasant and very professional.
Had a different local HVAC company come 3 separate times to figure out why there was water leakage in my AC. The other company was suggesting a full unit replacement after ruling out drain blockage. Good Guys came and found the true drain blockage.
AC failed on a very hot day, Josh arranged for Ryan to come out that day and repair my unit. Can't ask for more. I will be calling them next time I need a replacement or repair.
Excellent work
On time great Job I am a very happy customer. I would highly reccomend these guys
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
