How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for heating system installation
Clear ✕All 128 Google reviews tagged “Heating system installation” · showing 100
Once again, Michael did an exceptional job! Don't hesitate to give him a call!
Aaron showed up quickly and was about the nicest person I have ever met! He explained everything he was doing on our furnace and was very patient with our staying with him while he worked. I could tell he really knows his business and I would recommend Good Guys to everyone.
Excellent, reasonably priced service for A/C maintenance
Matt is fantastic. Top level service, and doesn't upsell, which means I can take his recommendations at face value - a rarity, particularly in this industry!
Brian and Steve were great the Furnace and Central Air installation was flawless. They answered all of our questions and the price was much lower than everyone else.
5/5 GOOD GUYS HOME SERVICES!!! We just had a new high-efficiency gas furnace installed, by Good Guys Home Services, & the difference in our home comfort is night and day. The installation team, CRAIG & COLLIN, were punctual, incredibly polite, and treated our home with total respect, and cleaning up completely when…
Very prompt on arrival, new furnace and air unit installed in less than four hours! Such a relief to have a reliable company!!! Highly recommended.
Great summer tune up service! Timely and professional.
If I could give more than 5 stars I would. Alex went above and well beyond our expectations. He replaced our water heater, softener, and re-routed the plumbing so it takes up much less space and is more streamlined. All plumbing was completed with pipe/solder and it was evident he cared about the quality his work.…
Needed new AC and furnace. Most affordable quote (by thousands!) and most hardworking people we've ever hired for this type of job. We've tried other well-known companies you see on TV and they always send a salesperson - Good Guys just sent their highly knowledgeable and experienced technician and we got everything…
Michael did a really good job and his partner with a couple days notice he had my new system installed and running. And it feels so much better in here
Jason was great!!
Highly recommend Good Guys HVAC service. Aaron Mattox has been taking care of my home for a few years now and he is absolutely the best in every way. He regularly does system checkups and recently replaced my old furnace. Today, he performed a checkup on my A/S unit. I have also used Hunter Throneburg for plumbing…
Good guys performed a new home install of two systems professionally and quickly for the size of the install. Looks great!! Thank you for your great service!
Josh is always very responsive, prompt, and professional. Honesty and trust are two things we value in a service provider and Josh is both!! We will continue to use him for all our home needs.
We’ve used for years. Always do an amazing job!!!
Absolutely amazing customer service. My technician Ryan was amazing and explained everything step by step. I will absolutely continue using this company.
Josh, as always, did a great job replacing our furnace today. Quality, responsiveness, pricing, all great. Highly recommend their work.
Josh was a pleasure to work with. He came out 2 times to assess our heating/cooling system and then installed a new furnace. I had another quote for the furnace install and Good Guys beat that price easily. I highly recommend Good Guys!
When you lose heat on a super cold weekend and find out you need to replace your entire system, there is no better person to use than Eric at Good Guys. What a great experience!
I appreciated the straight forward advice that saved me a lot of money and set me up with the right replacement system for my house. The process went very smoothly and I am very happy with the overall value including the system, work provided and price. Remember to get multiple quotes. The differences can be significant.
Griffin Hall from Good Guys came for routine maintenance on our furnace and discover a crack in the firebox. This is a dangerous problem that he visually displayed and gently talked about replacement or repair. We went with replacement. Griffin and a technician worked most of the day with minimal if no disruption to…
I can't say enough good things about the furnace tune-up I received. Craig C. was not only skilled and efficient but also incredibly friendly and respectful. He addressed all the issues, cleaned everything up, and left my furnace running like new. My home is now warm and cozy, and I'm grateful for the excellent…
Josh and his partner did a great job installing our furnace and heat pump. Very professional and skilled worker. Will use if needed again!
Always have a good experience with good guys! Experienced technicians and always a fair price.
They are fast, friendly, honest, and reliable.
Brian was friendly and professional. Very clean work.
We have had to replace a furnace and a hot water heater int h past two months. We had same day service which is almost unheard of in this day!
Super nice. Don’t over sell. Kept up with promises have had trouble getting rebate from electric company and they have been great trying to resolve the problem.
Great service and the best prices around!
They installed new AC and furnace. Very professional, friendly and prompt. They did a great job. Would highly recommend.
Great service from these folks! Highly recommended!
Update 11/20/24 Craig called me to set up the furnace check and made it so easy. Another great experience! ____________ Update 12/7/23 - Needed a service for an outside porch mini split and logged a ticket at 10:30 pm. Craig was there at 8:30 the next morning. Continued great experience. ————————————— Craig is by…
Amazing service again, the only person I will use!
Good Guys Heating/Cooling are always very responsive, professional, friendly, knowledgeable, and customer oriented. Aaron is one of the best in the business! Thank you for your attention to detail and giving all the options available.
Called at 7:00 pm and they came out next morning by 9:30. Honest, fixed what the other company had neglected, and very fair pricing. They made me a customer!
They are very responsive, knowledgeable and thorough and seem to really care that the customer is satisfied.
John, is outstanding. He always arrives on time, is professional and clearly communicates what needs to be done to fix the issue at hand. He is honest, works quickly and never leaves a mess behind him. I highly recommend John and Good Guys!
Tom is always ready to answer questions and gets quality work done.
Honest, great service, not pushy, and genuinely here to help!
We called for a repair of our central air unit, we ended up having to have a whole new HVAC system Christopher was very good explained everything to us. He was very knowledgeable. We scheduled only a few days later for install of a new HVAC system Chris explained everything and we felt very comfortable with the…
The two techs I've worked with so far, Eric and Jason, have been great. They are knowledgeable, prompt, and professional. They explain things well, offer suggestions, and make service a priority over selling products. Helped me maintain my (~20 year old) original system as long as I could before helping me…
First time to use Good Guys HVAC and highly recommend. Scott Anthony was very likeable and explained what needed to be done very well, called about our warranty and got us scheduled for the following week. Scott and his brother did a great job with installing our new furnace unit and didn't take long at all. Two very likeable guys!
These guys were timely and terrific and fun to work with, I appreciated them so much.
These guys have impressed me at every encounter. They are bright, enthused and passionate about HVAC. Thanks for doing a great installation and follow up. And, I must mention Jon Brown. Jon is a plumber and made quick work of a mysterious water leak. Thanks Jon and Tyler Jacob for the great service.
Was very happy with Good Guys for our new furnace and air conditioner install. They came out same day for a quote. Brandon helped us get a system that fit our needs at a good price without a pushy sales pitch. He answered all of our questions and was very knowledgeable. A plus to me was that the person quoting the…
Travis Barger is the best. Couldn't have hoped for a better experience. Very knowledgeable, professional and outstanding attitude. Goes the extra mile with a genuine smile. I would recommend Travis and Tekhne to everyone. Very refreshing experience all around. Thank you very much 😊.
Great service, all the guys who have serviced my home are very professional. They always get the job done to completion 👍🤗😊. Craig is awesome 👌. He did a great job on our heating system. He went through our whole system made sure everything was working properly. He's hardworking, a great guy.👍 Jason does…
Very professional and on time!!
Tom was very helpful and honest throughout the whole process. I was very impressed with the quality of work and how quickly was able to get installation of not just ac, furnace but also 75 gallon water heater.
Sean was easy to work with, and did quality work.
Bryce and Ryan were prompt, professional, good hearted folk who got our furnace replaced incredibly quickly. Short and sweet, but I would absolutely recommend this company.
Arrived on time, courteous, answered all our questions. Clean up was great and encouraged us to call for any questions or concerns . Gave us instructions for changing of filter and draining water heater yearly. Highly recommend .
This was our second time using Good Guys. We went with them to help us with our big project of adding a second floor and doing all the duct work as well as installing a new furnace and air conditioner. Craig was very friendly, responsive, and communicative during the whole process. We are very happy with the service…
Absolutely phenomenal experience. Ryan made us a priority on a weekend. Let alone it was a crawl space job and it was 17 degrees out this morning. He worked for over 8 hours in this cold weather to make sure my family would be comfortable. He has been so much more than ever expected. I am a business owner myself…
Matt responded to our request for service quickly and came out the next day. During the discussion of replacing our HVAC system, Matt was knowledgeable and answered all of our questions without upselling or pressuring us to make a decision quickly. He provided us a very reasonable quote and had our new system…
Great Job. We have heat in tune for winter.
We have been through so many services and companies to help with our massive building, and it has been a struggle to find a dependable and quality level of service. Good Guys has come through and not only helped us significantly, they have become a trusted part of our maintenance team. We couldn't recommend them…
When I initially contacted Danny Glaze he was very prompt with setting up an appointment with us. He came out and gave us quotes on a furnace and heat pump. He explained everything in great detail and made suggestions that would best suit our needs. After choosing what we wanted, Danny and his crew scheduled the…
Could not recommend more highly!
Very professional, extremely knowledgeable and most of very honest. One company told me 2 years ago (2020) that I need to replace my whole hvac system. Got 2nd quote via Good Guys and Eric shows up and looks at my system and says it's operational and I just needed refrigerant. 2 years later my coil has ice built up…
After quotes from several businesses, we chose Good Guys to replace our HVAC system. Matt is professional and pressure-free. He gained our trust with thorough explanations for his recommendations. His team was courteous, detailed, and cleanly when the system was installed. Matt is always responsive and follows…
Good Guys are a great group of people. On time,polite,honest. We are completely satisfied with their work. They installed a new furnace and AC. Best price we could find. We will highly recommen them to anyone. Thanks Danny and crew!!
Tom was a pleasure to work with. After assessing both my ac units and furnaces the next morning after I called he was able to get one going to hold us over. He got us pricing right away for two new systems at a fair price and him and his team were very professional. We had a quote the next day after he came out and…
They were originally my "2nd opinion" company, but quickly earned my business with a quick diagnosis, estimate for a new system that was 20% lower than my old HVAC company, and had the whole thing installed and running 2 days later. It was the middle of the summer and 94 degrees out, so I appreciated the speed as I…
Was able to get an appt the next day and had new ac and furnace replaced four days later(weekend interference). Ryan French was great, very nice, professional and hard working. We felt like he was very honest and upfront with us.
Like everyone else right now with this hot weather they realized the A/C was not working. I called Randy Turner and he came out the same day just a few hours later. He showed me what was wrong and that it could not be fixed. I needed a new system. I was bummed but he explained to me what happened and what was…
We got several quotes from local contractors, including one that was HIGHER which included a "free" furnace with the purchase of a new A/C unit. As we quickly confirmed, "free" isn't free and ultimately, we went with Randy Turner from Good Guys, who gave us a more than competitive quote and came through with prompt…
Great guys and very good at what they did. Very nice and explained everything that was going on. Professional and flat out great guys.
I love Good Guys. Have used them for 10 years and always receive the best service. Very courteous, thorough and prompt. I recommend then to everyone I know.
Aaron and Josh were outstanding. Extremely professional and personable. I am recommending your company to everyone i come in contact with. Thank you so much for providing the quality service and representatives of your business.
My 18 year old furnace went out early Wednesday morning. Matt was the emergency technician on call. He responded quickly and got to our home as soon as he was able. Unfortunately there was no repair for the old furnace. He gave us a quote on a new one and was able to install it two days later. Three space…
Randy was very professional. Called us within minutes of needing an emergency service and showed up very soon after. We decided to get an all new furnace and AC, no pressure at all, our decision. He was very good at explaining our options and pros and cons of each. By the next day afternoon, we had an all new…
Half a year ago they come into my home and greatly improved the quality of our HVAC. Six months earlier a tech from another company installed a few furnace that was way too small for our house. Scott and Todd recognized that and helped ensure we had comfortable living on all our floors and helped us right size the…
My ancient furnace/AC system finally kicked the bucket on the coldest morning of the season, yet (16 degrees!). Good Guys was the first company I contacted and they were at my house within the hour to assess the issue. Three days later, they returned to replace the system. They were punctual, respectful, pricing was…
My furnace went out so I called the Good Guys. Shane came out and identified the problem right away. He had my new furnace installed and functional the next day. Call the Good Guys for all your heating and cooling needs!
I found out about Good Guys through a realtor friend. I called them after having two other companies out to assess my furnace and blower fan issues. They were by far the most knowledgeable and offered many options on furnace repair and/or replacement, beating out a company our family has used for over 40 years.…
Josh is an amazing technician and a hell of a nice guy as well.
Willy Bentley of Good Guys is a really great contact if you want to get an HVAC installed. He is professional, knowledgeable, helps you save money where possible, and does the work within a short period of time after you meet with him for the bid! I will use him again and again. Very nice guy, too.
We've used Good Guys for 3 years, Eric Bryant has always taken the time to tell me what he's doing and why. Love that he takes pride in his work. It's a great newer business that I always refer my friends to.
Matt from Good Guys was very prompt to service the heat pump. When the problem was found, he recommended two solutions and made recommendations. We agreed to replace the heat pump and he promptly replaced it with a warranty which was extended to the new buyers of our townhome. I've used Good Guys services for…
Matt and his Crew were AWESOME! Provided topnotch service in all aspects. Highly recommend using The Good Guys :)!
Ryan was such a blessing in helping us so quickly! He came out on a Sunday evening and temporarily fixed the AC until he came out on Wednesday to replace the whole system. He didn't try to sell us any unnecessary equipment. He was helpful, honest and most trustworthy person I've worked with. I would highly recommend…
Matt Parsons and his crew were a great group of guys. They were prompt, courteous and did a fantastic job. All of them were very knowledgeable. Would hire them again in an instant and will be referring to friends and family!
Good Guys are the best, and they made the process so much easier for me! Purchasing a new AC unit and furnace is way out of my comfort zone because I have no knowledge about them other than I need them, but Eric answered all my questions and stepped me through the process to pick the best units to fit my needs.…
Your workers did a good job They were knowledgeable, professional, and nice Keep up the good work 😎👍👏
Good Guys was recommended to me by a few friends and then I did my own research and saw all the 5 star reviews causing me to be a little skeptical. Then our AC went out and I went ahead and contacted Randy Turner with Good Guys. From the very first text, I cannot overstate how great Randy was. He was patient,…
Matt has been our tech for a couple years. He repaired us until we said no more; time to replace and so glad we did. Always honest. Thorough. Great follow up. Prices are fair. In love with our new ductless sunroom unit that makes it now a four season room. Get one folks!! You will love it.
They installed a new furnace and ac for me. They were on-time and did a fantastic job. Theyir prices were great too
Terry at Good Guys was fantastic to work with from start to finish. Was very knowledgeable about everything and was extremely professional throughout the whole process. Terry and Eric installed a new AC and furnace in my home and I couldn't be happier with their work. Stop researching and give them a call/book them online now.
I had a full new HVAC system installed by these guys and they were great! They showed up on time and completed the install in one day. My old home gave them a few unknown obstacles that they dealt with as professionals. All systems installed look very clean and by the book. I would recommend them again and I…
Extremely professional and easy group of people to work with. I called them on a Wednesday and the following Monday they installed a new HVAC system. Will definitely be using them in the future!
Good Guys installed an electric heat pump/ AC for us last summer. They were super easy to work with and were the first to respond in a very hot time. They were swamped but fit us in! Last week our furnace was not heating in the frigid cold, and again they came to the rescue- later at night, after asking if…
Matt and his team installed our new Heating and AC units. They did a fantastic job and I look forward to continued business with Good Guys!
The guys where great very nice very clean after the job was done would highly recommend them to anyone thanks again
Mark was super professional and very knowledgeable. He did a great job explaining everything and I never felt like I was being upsold. I had a very old HVAC system that I knew would need to be replaced soon. Mark gave me tips on maintaining the current system until it was necessary to replace. When I finally had…
Excellent service in every way, great price. Would definitely recommend to everyone that needs service or installation. Danny ordered and replaced my furnace in 24 hours!
It was completed by Tom Patterson in timely manner since there was no heat at first.He explained what was needed and cost. No pressure, he left it up to us to decide on a new system if we chose one. Very professional and not pushy at all. He didn’t even suggest a new system. We asked. And and he gave us prices and…
Good Guys has come to my rescue twice in one week and I have never had this level of customer service experience in my life! Good Guys went above and beyond in providing me excellent service, I will never call anyone else for any of my service needs! First my mom's water heater went out the day before Christmas Eve…
Can’t say enough good things about my experience with Good Guys. No one likes to call for heating and AC service, but when you must these guys are the best. Super responsive, honest, experienced and fair pricing. I woke up on a Saturday morning - the day after Christmas- to find I had no heat. After a great…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
