How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for install AC
Clear ✕All 130 Google reviews tagged “Install AC” · showing 100
Once again, Michael did an exceptional job! Don't hesitate to give him a call!
Aaron showed up quickly and was about the nicest person I have ever met! He explained everything he was doing on our furnace and was very patient with our staying with him while he worked. I could tell he really knows his business and I would recommend Good Guys to everyone.
Matt is fantastic. Top level service, and doesn't upsell, which means I can take his recommendations at face value - a rarity, particularly in this industry!
Josh and Mike were very nice and informative with their work they did on my aunts super old AC unit! Very professional!
Brian and Steve were great the Furnace and Central Air installation was flawless. They answered all of our questions and the price was much lower than everyone else.
Very prompt on arrival, new furnace and air unit installed in less than four hours! Such a relief to have a reliable company!!! Highly recommended.
I've been using Good Guys Home Services for a number of years now and Mark Hildebrandt has been my go-to guy. He has always gotten out to evaluate my heating and cooling issues as quickly as possible, even communicating on the weekends to make sure I'm up to date on what's going on. No matter the issue he has…
I’ve used Good Guys for a couple of years to maintain my HVAC system, and they are always thorough, competent, and professional. I recently asked Ryan to install a mini-split. The price was competitive, and as always, the work was done in a timely, thorough, and professional manner. Highly recommend!
Very courteous and prompt service
They were great! Very professional and knowledgeable. We definitely recommend them.
Josh Carey has been my HVAC savior several times over this past year. His knowledge and efforts are literally second to none. Just had a new AC installed this week and the process was great and timely. Kudos to Mike and his work as well doing this joint job.
Josh was great again when my AC died. Texted me when he saw I requested a quote from the website. He understood I wanted a unit without all the crazy bells and whistles. Did an excellent job and once again Good Guyshas helped in a timely matter.
Needed new AC and furnace. Most affordable quote (by thousands!) and most hardworking people we've ever hired for this type of job. We've tried other well-known companies you see on TV and they always send a salesperson - Good Guys just sent their highly knowledgeable and experienced technician and we got everything…
Michael did a really good job and his partner with a couple days notice he had my new system installed and running. And it feels so much better in here
Randy and his guys did a fantastic job! Very professional! Would definitely recommend Good Guys heating and A/C.
Jason was great!!
Good Guys and JD were awesome to work with! Made the process very easy and fast! They were able to come out and put in a brand new air conditioner within 2 days! They were efficient and only took a few hours to get our house cool again! Thank you!
Tom was honest and detailed where are Dial One and ARS were vague and deceptive. They communicated effectively and clearly. Work was done on time and within budget. They have an interest free payment plan as well! I rarely feel good when dealing with contractors but this entire process was painless and easy. If…
Good guys performed a new home install of two systems professionally and quickly for the size of the install. Looks great!! Thank you for your great service!
Brian was great. Did a good job. As always. Good Guys is trustworthy and must say Brian is just the best!
Josh is always very responsive, prompt, and professional. Honesty and trust are two things we value in a service provider and Josh is both!! We will continue to use him for all our home needs.
JD and his team from Good Guys took care of all my HVAC needs. Excellent work. Professional. CLEAN!! Can't recommend them enough.
When you lose heat on a super cold weekend and find out you need to replace your entire system, there is no better person to use than Eric at Good Guys. What a great experience!
I appreciated the straight forward advice that saved me a lot of money and set me up with the right replacement system for my house. The process went very smoothly and I am very happy with the overall value including the system, work provided and price. Remember to get multiple quotes. The differences can be significant.
Always have a good experience with good guys! Experienced technicians and always a fair price.
They are fast, friendly, honest, and reliable.
No AC, middle of August. Family not happy. Good Guys obtained the equipment and were installing the new system next day. Life savers
Jeff was courteous and professional. Everything was scheduled and installed in under 24 hours I would definitely recommend and use again.
Top notch work from Mark H and crew! Appreciate the quick responses and thorough service!
Super nice. Don’t over sell. Kept up with promises have had trouble getting rebate from electric company and they have been great trying to resolve the problem.
Great service and the best prices around!
They installed new AC and furnace. Very professional, friendly and prompt. They did a great job. Would highly recommend.
Great service from these folks! Highly recommended!
Jason was extremely helpful! Great communication, knowledgeable, seemed to truly want to get down to the root of our problem. Installed an AC unit, a whole-house dehumidifier and insulated some duct work. Happy to have found an HVAC company that I trust! I will be a forever customer!
Great experience. The technician arrived on time was very courteous. He completed furnace tune-up quickly and gave me clear information about the status of my furnace. Recently installed new AC. Very good service and fast. No issues with AC or installation. Reasonably priced. I definitely recommend Good Guys!…
Tom is the best!
I am so thankful Aaron at Good Guys was recommended to me! I texted him in the evening, and he came out the very next day, even going past regular business hours to make sure we had functioning air conditioning. He explained everything he was checking, his findings, and recommended repairs. Most importantly, he was…
Honest, great service, not pushy, and genuinely here to help!
Todd Scott and crew are excellent. Gave us what we needed and did a fantastic job. What a difference it made to go with his suggestions! We've had nothing but great experiences with Todd.
We called for a repair of our central air unit, we ended up having to have a whole new HVAC system Christopher was very good explained everything to us. He was very knowledgeable. We scheduled only a few days later for install of a new HVAC system Chris explained everything and we felt very comfortable with the…
The two techs I've worked with so far, Eric and Jason, have been great. They are knowledgeable, prompt, and professional. They explain things well, offer suggestions, and make service a priority over selling products. Helped me maintain my (~20 year old) original system as long as I could before helping me…
These guys were timely and terrific and fun to work with, I appreciated them so much.
These guys have impressed me at every encounter. They are bright, enthused and passionate about HVAC. Thanks for doing a great installation and follow up. And, I must mention Jon Brown. Jon is a plumber and made quick work of a mysterious water leak. Thanks Jon and Tyler Jacob for the great service.
Very professional and on time!!
Tom was very helpful and honest throughout the whole process. I was very impressed with the quality of work and how quickly was able to get installation of not just ac, furnace but also 75 gallon water heater.
Sean was easy to work with, and did quality work.
I have used Good Guys Heating & Air Conditioning for multiple HVAC issues, and they have been nothing short of phenomenal every time. When my furnace broke in the dead of winter, and when my A/C broke in the dead of summer-- they were there! They are prompt, professional, reasonable, and reliable. I wouldn't think…
Arrived on time, courteous, answered all our questions. Clean up was great and encouraged us to call for any questions or concerns . Gave us instructions for changing of filter and draining water heater yearly. Highly recommend .
Available and responsive technicians that helped me out a lot and made sure I was happy.
This was our second time using Good Guys. We went with them to help us with our big project of adding a second floor and doing all the duct work as well as installing a new furnace and air conditioner. Craig was very friendly, responsive, and communicative during the whole process. We are very happy with the service…
Great Job. We have heat in tune for winter.
We have been through so many services and companies to help with our massive building, and it has been a struggle to find a dependable and quality level of service. Good Guys has come through and not only helped us significantly, they have become a trusted part of our maintenance team. We couldn't recommend them…
When I initially contacted Danny Glaze he was very prompt with setting up an appointment with us. He came out and gave us quotes on a furnace and heat pump. He explained everything in great detail and made suggestions that would best suit our needs. After choosing what we wanted, Danny and his crew scheduled the…
I would use this company again they do an excellent job and respond to your call right away and are friendly and polite.
Very professional, extremely knowledgeable and most of very honest. One company told me 2 years ago (2020) that I need to replace my whole hvac system. Got 2nd quote via Good Guys and Eric shows up and looks at my system and says it's operational and I just needed refrigerant. 2 years later my coil has ice built up…
After quotes from several businesses, we chose Good Guys to replace our HVAC system. Matt is professional and pressure-free. He gained our trust with thorough explanations for his recommendations. His team was courteous, detailed, and cleanly when the system was installed. Matt is always responsive and follows…
Good Guys are a great group of people. On time,polite,honest. We are completely satisfied with their work. They installed a new furnace and AC. Best price we could find. We will highly recommen them to anyone. Thanks Danny and crew!!
Tom was a pleasure to work with. After assessing both my ac units and furnaces the next morning after I called he was able to get one going to hold us over. He got us pricing right away for two new systems at a fair price and him and his team were very professional. We had a quote the next day after he came out and…
I highly recommend.
Bryan Cedano was very professional, on time, knew exactly what was wrong with my old unit. My unit was from 1988 and had to get a new one. Replaced it with no issues. Nice cold air for this summer! Thank you Bryan!
Polite, professional, timely and didn’t break the wallet.
They replaced our AC on the hottest day of the year this week. They were able to get to us same day we called. Kept us informed every step. Very professional and courteous. Highly recommend Aaron and this Company
We’ve had three separate service calls with Good Guys. We will continue to use them for all of our HVAC needs. They never try to upsell us things we don’t need, but always squeeze us in within a couple of days when our systems go down. We have multiple systems and have minor repairs to entire system upgrades.…
Was able to get an appt the next day and had new ac and furnace replaced four days later(weekend interference). Ryan French was great, very nice, professional and hard working. We felt like he was very honest and upfront with us.
Jason came out and diagnosed a large leak in my AC. He recommended that I replace the AC due to it being 18 years old and the cost to repair it. Jason and Eric returned 2 days later and replaced the AC. Now I don’t have to worry about my AC not working with the coming heat of summer. Great job Good Guys!
Aaron is very professional, knowledgeable and on time. His work is excellent. The area looks perfect when he leaves. He is helpful and makes really good suggestions.
Like everyone else right now with this hot weather they realized the A/C was not working. I called Randy Turner and he came out the same day just a few hours later. He showed me what was wrong and that it could not be fixed. I needed a new system. I was bummed but he explained to me what happened and what was…
Excellent service!
I highly recommend their services. I’m so glad that I found Good Guys. They gave me great recommendations and suggestions about my old AC to make it through two very hot summers until I was ready to purchase a new one. Now I got my new AC and I’m less nervous about this upcoming summer. They were very responsive…
We got several quotes from local contractors, including one that was HIGHER which included a "free" furnace with the purchase of a new A/C unit. As we quickly confirmed, "free" isn't free and ultimately, we went with Randy Turner from Good Guys, who gave us a more than competitive quote and came through with prompt…
Great guys and very good at what they did. Very nice and explained everything that was going on. Professional and flat out great guys.
I love Good Guys. Have used them for 10 years and always receive the best service. Very courteous, thorough and prompt. I recommend then to everyone I know.
Ryan was very professional and accommodating with available times. We purchased our Furnace from here in 2019 and have never had an issue! Have been telling my friends about them, too!
Randy was very professional. Called us within minutes of needing an emergency service and showed up very soon after. We decided to get an all new furnace and AC, no pressure at all, our decision. He was very good at explaining our options and pros and cons of each. By the next day afternoon, we had an all new…
Half a year ago they come into my home and greatly improved the quality of our HVAC. Six months earlier a tech from another company installed a few furnace that was way too small for our house. Scott and Todd recognized that and helped ensure we had comfortable living on all our floors and helped us right size the…
My ancient furnace/AC system finally kicked the bucket on the coldest morning of the season, yet (16 degrees!). Good Guys was the first company I contacted and they were at my house within the hour to assess the issue. Three days later, they returned to replace the system. They were punctual, respectful, pricing was…
Matt Parsons and his team were the best group of guys I’ve ever had work on anything in my house. They knew what needed to be done, we’re able to get it done in a timely manner and knew exactly what was expected of their team. They left as clean a workspace as possible when installing and cutting into plaster. I was…
Willy Bentley of Good Guys is a really great contact if you want to get an HVAC installed. He is professional, knowledgeable, helps you save money where possible, and does the work within a short period of time after you meet with him for the bid! I will use him again and again. Very nice guy, too.
Aaron was very knowledgeable and explained everything in detail. I had a new A/C unit installed so can’t say on quality of product yet but was pleased with the price and service.
Tom was professional, on time and let me know what would be best for my home, providing multiple options with information and guidance, but no pressure. He and Bryce were on time for the install and got done faster than the estimated time and left my home clean after everything was installed and tested. Highly recommended!
Matt and his Crew were AWESOME! Provided topnotch service in all aspects. Highly recommend using The Good Guys :)!
Ryan was such a blessing in helping us so quickly! He came out on a Sunday evening and temporarily fixed the AC until he came out on Wednesday to replace the whole system. He didn't try to sell us any unnecessary equipment. He was helpful, honest and most trustworthy person I've worked with. I would highly recommend…
Matt Parsons and his crew were a great group of guys. They were prompt, courteous and did a fantastic job. All of them were very knowledgeable. Would hire them again in an instant and will be referring to friends and family!
Couldn’t have been better. I’ve already recommended them to several people.
Good Guys are the best, and they made the process so much easier for me! Purchasing a new AC unit and furnace is way out of my comfort zone because I have no knowledge about them other than I need them, but Eric answered all my questions and stepped me through the process to pick the best units to fit my needs.…
Amazing service, from first contact to finished installation about 5 hours when 7 other companies quoted us a few days. Actually felt they care it was 90 degrees outside and we had no AC. Incredible response on a holiday. Thanks Scott!!!
Your workers did a good job They were knowledgeable, professional, and nice Keep up the good work 😎👍👏
Our ten year old heat pump wasn’t keeping up with the hot weather this past weekend. The Good Guys came out late Saturday night to help us out. Unfortunately, we had a major component fail. Given the age of the system we decided to replace the unit, Good Guys offered us a number of reasonable options and did the…
Good Guys was recommended to me by a few friends and then I did my own research and saw all the 5 star reviews causing me to be a little skeptical. Then our AC went out and I went ahead and contacted Randy Turner with Good Guys. From the very first text, I cannot overstate how great Randy was. He was patient,…
Matt has been our tech for a couple years. He repaired us until we said no more; time to replace and so glad we did. Always honest. Thorough. Great follow up. Prices are fair. In love with our new ductless sunroom unit that makes it now a four season room. Get one folks!! You will love it.
They installed a new furnace and ac for me. They were on-time and did a fantastic job. Theyir prices were great too
Shane Anthony that was amazing service!!!!! The guys were very professional and answered all questions without issue (and I had a lot of questions for my husband). I had a consultation with Shane and within a couple days my AC is installed and cooling my house.They let me know when they were going to be at my house…
So impressed with Good Guys. Truly are "good guys" to work with.
Terry at Good Guys was fantastic to work with from start to finish. Was very knowledgeable about everything and was extremely professional throughout the whole process. Terry and Eric installed a new AC and furnace in my home and I couldn't be happier with their work. Stop researching and give them a call/book them online now.
I had a full new HVAC system installed by these guys and they were great! They showed up on time and completed the install in one day. My old home gave them a few unknown obstacles that they dealt with as professionals. All systems installed look very clean and by the book. I would recommend them again and I…
Good Guys installed an electric heat pump/ AC for us last summer. They were super easy to work with and were the first to respond in a very hot time. They were swamped but fit us in! Last week our furnace was not heating in the frigid cold, and again they came to the rescue- later at night, after asking if…
Matt and his team installed our new Heating and AC units. They did a fantastic job and I look forward to continued business with Good Guys!
The guys where great very nice very clean after the job was done would highly recommend them to anyone thanks again
It was completed by Tom Patterson in timely manner since there was no heat at first.He explained what was needed and cost. No pressure, he left it up to us to decide on a new system if we chose one. Very professional and not pushy at all. He didn’t even suggest a new system. We asked. And and he gave us prices and…
Good Guys have come out three times over the last year and a half. The first time, Ryan was able to recharge our ancient A/C system for a nominal fee and it ran for the rest of the summer. This summer, our A/C lost pressure again-he charged it again at our request--it ran until it lost pressure and it was time to…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
