How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty94−0.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREGood Guys Home Services
Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 2,581 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Good Guys Home Services for 8 kinds of job.
Good Guys Home Services for install thermostat
Clear ✕All 60 Google reviews tagged “Install thermostat”
Furnace - annual service. Mark called ahead, and was on time. He is always pleasant to work with and explains things to us very well. We also had Mark and his team install a dual system in our two story home when the summer heat hit our area, and they did an excellent job. The upstairs is now much more enjoyable…
Great summer tune up service! Timely and professional.
Ryan is very professional, arrived on time, worked efficiently, and he cleaned up the work area. He is personable and gave me good advice on getting a smart thermostat and explained how a heat pump works.
Needed new AC and furnace. Most affordable quote (by thousands!) and most hardworking people we've ever hired for this type of job. We've tried other well-known companies you see on TV and they always send a salesperson - Good Guys just sent their highly knowledgeable and experienced technician and we got everything…
Tom was honest and detailed where are Dial One and ARS were vague and deceptive. They communicated effectively and clearly. Work was done on time and within budget. They have an interest free payment plan as well! I rarely feel good when dealing with contractors but this entire process was painless and easy. If…
Jeff, my technician, was prompt and polite. He was such a professional and made sure absolutely everything was done to perfection. I would even say he went above and beyond to make the installation perfect.
Absolutely amazing customer service. My technician Ryan was amazing and explained everything step by step. I will absolutely continue using this company.
When you lose heat on a super cold weekend and find out you need to replace your entire system, there is no better person to use than Eric at Good Guys. What a great experience!
Griffin Hall from Good Guys came for routine maintenance on our furnace and discover a crack in the firebox. This is a dangerous problem that he visually displayed and gently talked about replacement or repair. We went with replacement. Griffin and a technician worked most of the day with minimal if no disruption to…
Josh and his partner did a great job installing our furnace and heat pump. Very professional and skilled worker. Will use if needed again!
They are fast, friendly, honest, and reliable.
Great Job! Thank You So Much! We use GoodGuys every year!
Super nice. Don’t over sell. Kept up with promises have had trouble getting rebate from electric company and they have been great trying to resolve the problem.
Great service and the best prices around!
Danny and Randy did an outstanding job on my new furnace install.. The price was very reasonable compared to other companies.. Great job Good guys..
Called at 7:00 pm and they came out next morning by 9:30. Honest, fixed what the other company had neglected, and very fair pricing. They made me a customer!
They are very responsive, knowledgeable and thorough and seem to really care that the customer is satisfied.
Travis Barger is the best. Couldn't have hoped for a better experience. Very knowledgeable, professional and outstanding attitude. Goes the extra mile with a genuine smile. I would recommend Travis and Tekhne to everyone. Very refreshing experience all around. Thank you very much 😊.
Very professional and on time!!
Matt responded to our request for service quickly and came out the next day. During the discussion of replacing our HVAC system, Matt was knowledgeable and answered all of our questions without upselling or pressuring us to make a decision quickly. He provided us a very reasonable quote and had our new system…
We have been through so many services and companies to help with our massive building, and it has been a struggle to find a dependable and quality level of service. Good Guys has come through and not only helped us significantly, they have become a trusted part of our maintenance team. We couldn't recommend them…
When I initially contacted Danny Glaze he was very prompt with setting up an appointment with us. He came out and gave us quotes on a furnace and heat pump. He explained everything in great detail and made suggestions that would best suit our needs. After choosing what we wanted, Danny and his crew scheduled the…
I recommend Eric for all your HVAC needs. He is professional, knowledgeable, efficient. He diagnosed my problem and will save me money in the long run. I highly recommend!
Very good experience! Ryan was super friendly, knowledgeable. More than willing to answer any and all questions that I had.
Could not recommend more highly!
Polite, professional, timely and didn’t break the wallet.
Great guys and very good at what they did. Very nice and explained everything that was going on. Professional and flat out great guys.
I love Good Guys. Have used them for 10 years and always receive the best service. Very courteous, thorough and prompt. I recommend then to everyone I know.
Good Guys (Willy B) installed my central humidifier and new thermostat. I am very pleased with the work, professionalism, and ease of making appointments. Willy is very responsive via text - we worked out an install date and time window and he made the appointment for me. He kept in touch with me about timing on…
Randy was very professional. Called us within minutes of needing an emergency service and showed up very soon after. We decided to get an all new furnace and AC, no pressure at all, our decision. He was very good at explaining our options and pros and cons of each. By the next day afternoon, we had an all new…
Half a year ago they come into my home and greatly improved the quality of our HVAC. Six months earlier a tech from another company installed a few furnace that was way too small for our house. Scott and Todd recognized that and helped ensure we had comfortable living on all our floors and helped us right size the…
My ancient furnace/AC system finally kicked the bucket on the coldest morning of the season, yet (16 degrees!). Good Guys was the first company I contacted and they were at my house within the hour to assess the issue. Three days later, they returned to replace the system. They were punctual, respectful, pricing was…
Willy Bentley of Good Guys is a really great contact if you want to get an HVAC installed. He is professional, knowledgeable, helps you save money where possible, and does the work within a short period of time after you meet with him for the bid! I will use him again and again. Very nice guy, too.
Aaron was very knowledgeable and explained everything in detail. I had a new A/C unit installed so can’t say on quality of product yet but was pleased with the price and service.
Matt and his Crew were AWESOME! Provided topnotch service in all aspects. Highly recommend using The Good Guys :)!
They were very thorough to address all the issues that my heat pump had. They had a quick response when my AC's capacitor needed replacing. Nearly a year since my initial issues, and it is all working great. Edit: They continue to provide great service!
Good Guys was recommended to me by a few friends and then I did my own research and saw all the 5 star reviews causing me to be a little skeptical. Then our AC went out and I went ahead and contacted Randy Turner with Good Guys. From the very first text, I cannot overstate how great Randy was. He was patient,…
They installed a new furnace and ac for me. They were on-time and did a fantastic job. Theyir prices were great too
Mike L. technical service for installing a smart thermostat was properly done. He was cordial, prompt, pleasant and interesting individual.
I had a full new HVAC system installed by these guys and they were great! They showed up on time and completed the install in one day. My old home gave them a few unknown obstacles that they dealt with as professionals. All systems installed look very clean and by the book. I would recommend them again and I…
Good Guys installed an electric heat pump/ AC for us last summer. They were super easy to work with and were the first to respond in a very hot time. They were swamped but fit us in! Last week our furnace was not heating in the frigid cold, and again they came to the rescue- later at night, after asking if…
It was a great experience. Very professional, showed up right on time, installed the WIFI thermostat in about an hour and walked us through all the steps, ensured we were satisfied. Also, the pricing was very reasonable. I would definitely use them again and recommend them to others.
Matt and his team installed our new Heating and AC units. They did a fantastic job and I look forward to continued business with Good Guys!
Mark was super professional and very knowledgeable. He did a great job explaining everything and I never felt like I was being upsold. I had a very old HVAC system that I knew would need to be replaced soon. Mark gave me tips on maintaining the current system until it was necessary to replace. When I finally had…
It was completed by Tom Patterson in timely manner since there was no heat at first.He explained what was needed and cost. No pressure, he left it up to us to decide on a new system if we chose one. Very professional and not pushy at all. He didn’t even suggest a new system. We asked. And and he gave us prices and…
I received a Google Nest Thermostat for Christmas. I thought it would be easy to install. No, not so easy. I called Good Guys and they sent out Josh the very next day. To make a long story short he did an excellent and professional job and showed my wife how to use it. He was very customer focused. He also tweaked…
Good Guys have come out three times over the last year and a half. The first time, Ryan was able to recharge our ancient A/C system for a nominal fee and it ran for the rest of the summer. This summer, our A/C lost pressure again-he charged it again at our request--it ran until it lost pressure and it was time to…
My husband and i bought our first house in December and nkt even a month later it started to fall a part. If it wasn't for ryan being so responsive, understanding, and helpful we wouldn't have made it through the winter or this summer. Even though our insurance was slow in the winter he was always on top of it,…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 319 | $37–$295 |
| HVAC system repair | 257 | $205–$933 |
| A/C system repair | 201 | $209–$786 |
| A/C system maintenance | 198 | $39–$393 |
| Heating system maintenance | 137 | $39–$251 |
| Install AC | 130 | $1.4k–$3.2k |
| Heating system installation | 128 | $1.4k–$2.8k |
| Heating system repair | 116 | $166–$1.2k |
