Junk removal service · Joplin, MO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%57+8.1Replies to reviews 7%36+2.5Craft & service penalty21−7.9Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#156 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★68 Google reviews · 8 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Gorilla Strong Junk Removal & Demolition at a glance
Customers frequently cite punctuality, clear communication, and reasonable pricing when describing services ranging from bulky item removal to full property cleanouts and demolition. Recurring themes highlight professional conduct, efficient cleanup, and responsive scheduling coordination. However, a low-star review notes a communication failure where repeated phone calls went unanswered, indicating that phone accessibility can be inconsistent despite generally positive feedback regarding other contact methods.
Google rating: 4.8 out of 5 from 68 reviews (96% five-star).
Reviews on this page: 68 Google reviews (63 with written comments, 2 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 11, 2026.
Service: Hazardous Material Removal Service serving Joplin, Missouri.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gorilla Strong Junk Removal & Demolition: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gorilla Strong Junk Removal & Demolition: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gorilla Strong Junk Removal & Demolition: 21/100 on this factor. Category median: 97.D
21
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gorilla Strong Junk Removal & Demolition: 57/100 on this factor. Category median: 100.C
57
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gorilla Strong Junk Removal & Demolition: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gorilla Strong Junk Removal & Demolition: 36/100 on this factor. Category median: 67.D
36
Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
4.8of 5
5 stars6596%
4 stars00%
3 stars00%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
99%praise
Praise13599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3324%
Speed & response2921%
Staff & attitude2821%
Quality & results2418%
Price & value118%
Communication97%
Honesty & trust21%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Would highly recommend his services if you need something disposed of out of your house.”
“The team was able to haul away & clean up the mess efficiently.”
“Armani was professional and communicative throughout the process.”
“The team was efficient, thorough, and professional throughout the entire process.”
“Their prices are very reasonable, and I really appreciate how they ask questions, send updates, and share pictures throughout the process.”
“Communication – Communication was timely and professional.”
“Friendly and dependable -- If you need a job completed, I would highly recommend!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gorilla Strong Junk Removal & Demolition for 6 kinds of job. Pick one to see what they paid and said.
KKristen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
If I could give more than 5 stars, I would! Armani was professional and communicative throughout the process. The team was able to haul away & clean up the mess efficiently. Friendly and dependable -- If you need a job completed, I would highly recommend!
MMICHAEL1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Armani is the real deal. Prompt response from initial inquiry from phone number message. Also prompt messages to coordinate pickup time. Needed a couch removed and he had all the right equipment and tools to get it out of the house. Got it out of there quickly. Reasonable rates as well. Would highly recommend…
VVirginia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Showed up on time. Very professional and courteous. I will use this company again to clean out my basement. I thought the cost was reasonable. Give them a try. I was very satisfied.
PPaula11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
He arrived on time.was very prompt and did a great job. I called him to remove a lot of brush from my backyard. He did a great job and hauled it all off, and it looks really nice. Very thorough
PPeggy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing service and price! If you need any large items removed from your property, definitely give them a call!! Thank you!!
MMaddie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Old fridge has been stuck in my backyard for 2 years and with just a quick chat we had pickup set up. Super quick and easy removal! Would recommend!!
If I could give more than 5 stars, I would! Armani was professional and communicative throughout the process. The team was able to haul away & clean up the mess efficiently. Friendly and dependable -- If you need a job completed, I would highly recommend!
Response from the owner · 3 weeks ago
Thank you for the awesome review, Kristen! It was a pleasure working with you. Our team takes a lot of pride in being prompt, professional, and thorough. We really appreciate your recommendation and support!
M
MICHAEL FEIVESON1 reviewiTotal number of Google reviews MICHAEL has written across all businesses on Google Maps, not just this one.
Armani is the real deal. Prompt response from initial inquiry from phone number message. Also prompt messages to coordinate pickup time. Needed a couch removed and he had all the right equipment and tools to get it out of the house. Got it out of there quickly. Reasonable rates as well. Would highly recommend his services if you need something disposed of out of your house.
S
Shawn Wells2 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Showed up on time. Very professional and courteous. I will use this company again to clean out my basement. I thought the cost was reasonable. Give them a try. I was very satisfied.
P
Paula Madden11 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
He arrived on time.was very prompt and did a great job. I called him to remove a lot of brush from my backyard. He did a great job and hauled it all off, and it looks really nice. Very thorough
P
Peggy Roach3 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
