Furniture maker · Pembroke Pines, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 10 carpentersiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★32 Google reviews · 20 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
GOTAY FINISH CARPENTRY CORP.Carpenters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GOTAY FINISH CARPENTRY CORP.: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GOTAY FINISH CARPENTRY CORP.: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GOTAY FINISH CARPENTRY CORP.: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GOTAY FINISH CARPENTRY CORP.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 32.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
5.0of 5
5 stars32100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 5 written reviews
100%praise
Praise5100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
3topics
Quality & results240%
Staff & attitude240%
Speed & response120%
What customers talk about
We read 5 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eduardo the owner was very professional and attentive to clients needs, did a wonderful job with our kitchen cabinets.”
“Excellent company, very professional, attentive and punctual delivery times, friendly, good service, in short, very pleased with the work done.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired GOTAY FINISH CARPENTRY CORP. for 8 kinds of job. Pick one to see what they paid and said.
GuidoLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Eduardo the owner was very professional and attentive to clients needs, did a wonderful job with our kitchen cabinets. Julio the installer was especially accommodating and a master in his craft. Yuri was also helpful and provided us with knowledge about materials and details of the process. Good job guys! Thank you!
Cabinet construction & installation+ Responsiveness+ Punctuality+ Quality
Saskya6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
La mejor compañia q puedes encontrar ya q el servicio es espectacular. Los muebles personalizados a tu gusto y con unos trabajadores con una experiencia del 100%. Gracias por todo Gotay
Cabinet construction & installation+ Responsiveness+ Punctuality+ Quality
Tania6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Excelente compañía muy profesionales , atención esmerada y puntualidad en los plazos de entrega, amabilidad, buen trato en fin muy c FELICIDADESomplacida con el trabajo realizado.
Shelving/rack construction & installation+ Responsiveness+ Punctuality+ Quality
Eduardo the owner was very professional and attentive to clients needs, did a wonderful job with our kitchen cabinets. Julio the installer was especially accommodating and a master in his craft. Yuri was also helpful and provided us with knowledge about materials and details of the process. Good job guys! Thank you!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Cabinet construction & installation
Response from the owner · 3 years ago
Thank you so much Guido for that amazing review, we are glad you had a great experience, that's what we are here for! Thank you for trusting our company.
Saskya Bravo6 reviewsiTotal number of Google reviews Saskya has written across all businesses on Google Maps, not just this one.
La mejor compañia q puedes encontrar ya q el servicio es espectacular. Los muebles personalizados a tu gusto y con unos trabajadores con una experiencia del 100%. Gracias por todo Gotay
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Cabinet construction & installation
Tania aguilera6 reviewsiTotal number of Google reviews Tania has written across all businesses on Google Maps, not just this one.
Excelente compañía muy profesionales , atención esmerada y puntualidad en los plazos de entrega, amabilidad, buen trato en fin muy c FELICIDADESomplacida con el trabajo realizado.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Shelving/rack construction & installation
yariel fernandez8 reviewsiTotal number of Google reviews yariel has written across all businesses on Google Maps, not just this one.
