Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate Gotham City Collision 4.9 out of 5 based on 656 reviews, with the owner responding to only 4% of them. Most customers praise the shop for professional communication, punctual repairs, and high-quality bodywork that leaves vehicles looking new. Positive feedback frequently mentions helpful staff and thorough cleaning upon delivery. However, a minority of low-star reviews criticize delayed completion times, lack of status updates, and instances where repairs failed or caused additional damage to the vehicle.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
656 Google reviews we collected
Phrases our text analysis found in 432 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 432 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gentlemen, I am very satisfied and grateful for the attention you gave us, and also for the excellent work you did repairing my vehicle.”
“I had my 2015 GMC Yukon XL Denali repaired here December 2023 after a collision damaged both sides of the truck.”
“They were courteous, informative, and their work is excellent.”
“I find it very disrespectful for Gotham City Collision to use my car.”
“Now that I have my Jeep back, it's easy to see why they're so highly recommended.”
“Avoid this disaster at all costs unless you enjoy being lied to, overcharged, and emotionally scarred.”
“They were outstanding for service, communication, courtesy and efficiency.”
“Great customer service & quick repair time :) Definitely would recommend.”
“Overall the process took longer but primarily due to supply chain delays - wish they had provided regular updates is the only minor issue but not majo…”
“…nt look great, and I felt like the team made the whole process easy, transparent and trustworthy.…”
“What a scam!”
“You may have to be a little bit persistent to get time on their schedule, but it is well worth it!”
“…Level 6 Google Local Guide, that Gotham City Collision is not at all worth it, unless you don't value money and are happy to fork out a fortune or hav…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Gotham City Collision for 8 kinds of job. Pick one to see what they paid and said.
Exceptional body shop. Fixed damage and returned car spotless inside and out. Team courteous and professional.
Their work is so amazing! Would highly recommend 10/10 to anyone. Ive said so many times "it looks like they swapped our card with a brand new car" Thank you Gotham Collision!
This company is absolutely wonderful. They fixed my car so well.. It looks and fell brand new. Thank you.
I pleasure dealing with Gotham city collision. They made the whole repairing process acceptable. They were courteous, informative, and their work is excellent. I would highly recommend their services
Señores estoy muy satisfecho y agradecido por las atenciones que nos brindaro,además por el excelente trabajo que hicieron en la reparación de mi vehículo,espero que continen con esas atenciones por siempre 💕 💕 💕
I recently had the unfortunate experience of being in a car accident. My insurance company provided a list of approved repair shops, and after researching reviews, Gotham City Auto Body stood out with the strongest reputation by far. Now that I have my Jeep back, it's easy to see why they're so highly recommended.…
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 177 | — |
| Painting | 114 | — |
| Tires | 17 | — |
| Steering & suspension repair | 16 | — |
| Wheel alignment | 13 | — |
| Electrical | 11 | — |
| Welding | 5 | — |
| Air conditioning | 4 | — |
4.9 ★★★★★ 656 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exceptional body shop. Fixed damage and returned car spotless inside and out. Team courteous and professional.
Car looks new again. Great job & very pleasant staff.
Shop is amazing.
Their work is so amazing! Would highly recommend 10/10 to anyone. Ive said so many times "it looks like they swapped our card with a brand new car" Thank you Gotham Collision!
Great team. Looks like they’re busy for a reason.
Great service
Excellent service and workmanship
Great customer service and my car looked like new when the repairs were done.
This company is absolutely wonderful. They fixed my car so well.. It looks and fell brand new. Thank you.
I pleasure dealing with Gotham city collision. They made the whole repairing process acceptable. They were courteous, informative, and their work is excellent. I would highly recommend their services
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
