Experts Reviews · Company report
Gotham City Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Gotham City Collision

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 656 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gotham City Collision is better than 89% of auto body shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gotham City Collision is better than 85% of auto body shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gotham City Collision is better than 93% of auto body shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gotham City Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gotham City Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gotham City Collision is better than 53% of auto body shops.C
53

Reviews for your job

Customers hired Gotham City Collision for 8 kinds of job.

Gotham City Collision for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.114
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 114 Google reviews tagged “Painting” · showing 20

George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Their work is so amazing! Would highly recommend 10/10 to anyone. Ive said so many times "it looks like they swapped our card with a brand new car" Thank you Gotham Collision!

Great pricePaintingBody & Trim
Kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service

Great pricePainting
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service and workmanship

Not surePaintingBody & Trim
Sabrina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This company is absolutely wonderful. They fixed my car so well.. It looks and fell brand new. Thank you.

Reasonable priceTiresSteering & suspension repairPainting
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Gotham City does great work. To say they are experts would be an understatement. My car came out of the shop looking brand new with seamlessly blended paint. You may have to be a little bit persistent to get time on their schedule, but it is well worth it!

Not surePainting
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service. Handled all the insurance paperwork morass. Got everything taken care earlier than estimated.

PaintingBody & Trim
Walter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I brought my car to be repaired back in Jan. My door and mirror were wrecked. The personnel at Gotham was super friendly, attentive and knowledgeable. When i got my car back, it was even better than before. Thanks Gotham!

PaintingBody & Trim
Sumeet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team went above and beyond. The car was basically like it was driven off the lot. Will definitely recommend GCC for everyone.

Great pricePaintingElectricalBody & Trim
Mackenzie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Could not recommend more highly—Every aspect of the experience at Gotham City was exceptional. From my communications with Val at reception to discussions with Jason about service, I was blown away by how courteous, professional and friendly everyone was. The text message progress updates also made it feel very…

Reasonable pricePaintingBody & Trim
JoelLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My car was without hope. It was destroyed and I thought they were going to declare it total loss. Not only did these guys have great prices, but they they made the car brand new. They took time to pay attention to detail and they texted me every step of the way to let me know what the updates were. They picked up…

Customer photo from Joel's reviewCustomer photo from Joel's reviewCustomer photo from Joel's reviewCustomer photo from Joel's review
Great pricePaintingBody & TrimWelding
KristopherLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

I am sorry to say I need to revise this review from a five star experience to a one star result. Within one year the top layer of paint on the front bumper started to split and delaminate. I went back and was told it likely came from someone else doing a repair I did not know about, which is impossible. After some…

Painting
Sae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My car was parked when a hit-and-run occurred, and my insurance company recommended that I bring it here. The repair took about three weeks, but when I came back to pick up my car, I was very impressed. Not only was the damage repaired perfectly so the car looked like new, but the interior had also been cleaned…

Not surePaintingBody & Trim
Candice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Gotham city collision took excellent care of my car while I was away on my vacation! They kept in touch with me throughout the whole process. I would recommend their service to friends and family.

Reasonable pricePaintingElectricalBody & Trim
cliff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

this shop was very very professional , my car was returned to me on the promised date....the job that they did came out great. I would highly recommend them.

Body & TrimPainting
TheresaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fast and friendly.

Great pricePaintingService not listed
WincycleLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Gotham handled this rather complicated repair beautifully. Their communication and customer service was fantastic. The 5 year old car looked new when they were finished. They now have a life long customer!

Steering & suspension repairPaintingBody & Trim
Warren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Juan and his team are 5 stars for the amazing and personal service they provide ON TOP of the highest quality work you would expect from them as experts in the auto body and collision field. They repaired and repainted my front hood after a minor collision, paint matching my 2012 IS F perfectly. I went back again…

Customer photo from Warren's review
PaintingBody & Trim
Natasha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My overall experience with Gotham City was amazing. The entire team was helpful throughout the whole process. Giovanni (manager) made sure the job got done in a timely manner and the work done would be nothing but the best. The customer service was exceptional. Val and Eddie always answered any questions I had when…

Reasonable pricePaintingBody & Trim
Maurice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shout out to Mo, Val, Eddie, Gio and the rest of the staff at Gotham City Collision. I just finished paying my car off and was hit by the parked car that was pulling into traffic not even a full week after. First thing I did was start worrying about everything lol. But the staff at Gotham helped with that and h guy…

Reasonable priceTiresPaintingBody & Trim
Victor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Im very satisfied with the customer service and the attention to detail of this body shop. I was devastated when my car sustained damage from an accident, and they were able to make it brand new again! They also did a fantastic job painting and installing a spoiler for my car. If I'm ever in an accident or want more…

Customer photo from Victor's review
Great pricePaintingBody & TrimService not listed

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 32%Overpriced 0%Not sure 17%

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