How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREGotham City Collision
New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 656 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Gotham City Collision for 8 kinds of job.
Gotham City Collision for painting
Clear ✕All 114 Google reviews tagged “Painting”
Their work is so amazing! Would highly recommend 10/10 to anyone. Ive said so many times "it looks like they swapped our card with a brand new car" Thank you Gotham Collision!
Great service
Excellent service and workmanship
This company is absolutely wonderful. They fixed my car so well.. It looks and fell brand new. Thank you.
Gotham City does great work. To say they are experts would be an understatement. My car came out of the shop looking brand new with seamlessly blended paint. You may have to be a little bit persistent to get time on their schedule, but it is well worth it!
Excellent service. Handled all the insurance paperwork morass. Got everything taken care earlier than estimated.
I brought my car to be repaired back in Jan. My door and mirror were wrecked. The personnel at Gotham was super friendly, attentive and knowledgeable. When i got my car back, it was even better than before. Thanks Gotham!
The team went above and beyond. The car was basically like it was driven off the lot. Will definitely recommend GCC for everyone.
Could not recommend more highly—Every aspect of the experience at Gotham City was exceptional. From my communications with Val at reception to discussions with Jason about service, I was blown away by how courteous, professional and friendly everyone was. The text message progress updates also made it feel very…
My car was without hope. It was destroyed and I thought they were going to declare it total loss. Not only did these guys have great prices, but they they made the car brand new. They took time to pay attention to detail and they texted me every step of the way to let me know what the updates were. They picked up…
I am sorry to say I need to revise this review from a five star experience to a one star result. Within one year the top layer of paint on the front bumper started to split and delaminate. I went back and was told it likely came from someone else doing a repair I did not know about, which is impossible. After some…
My car was parked when a hit-and-run occurred, and my insurance company recommended that I bring it here. The repair took about three weeks, but when I came back to pick up my car, I was very impressed. Not only was the damage repaired perfectly so the car looked like new, but the interior had also been cleaned…
Gotham city collision took excellent care of my car while I was away on my vacation! They kept in touch with me throughout the whole process. I would recommend their service to friends and family.
this shop was very very professional , my car was returned to me on the promised date....the job that they did came out great. I would highly recommend them.
Fast and friendly.
Gotham handled this rather complicated repair beautifully. Their communication and customer service was fantastic. The 5 year old car looked new when they were finished. They now have a life long customer!
Juan and his team are 5 stars for the amazing and personal service they provide ON TOP of the highest quality work you would expect from them as experts in the auto body and collision field. They repaired and repainted my front hood after a minor collision, paint matching my 2012 IS F perfectly. I went back again…
My overall experience with Gotham City was amazing. The entire team was helpful throughout the whole process. Giovanni (manager) made sure the job got done in a timely manner and the work done would be nothing but the best. The customer service was exceptional. Val and Eddie always answered any questions I had when…
Shout out to Mo, Val, Eddie, Gio and the rest of the staff at Gotham City Collision. I just finished paying my car off and was hit by the parked car that was pulling into traffic not even a full week after. First thing I did was start worrying about everything lol. But the staff at Gotham helped with that and h guy…
Im very satisfied with the customer service and the attention to detail of this body shop. I was devastated when my car sustained damage from an accident, and they were able to make it brand new again! They also did a fantastic job painting and installing a spoiler for my car. If I'm ever in an accident or want more…
Absolutely fantastic work and even better personnel. I highly recommend Gotham Collision.
After my recent car accident, I was stressed and unsure where to turn—but choosing Gotham City Collision was the best decision I could have made. From start to finish, their team was professional, communicative, and genuinely caring. They walked me through every step of the repair process, kept me updated, and…
Easily the best in the business. Best in NYC. Trustworthy, professional, great customer service! Communicative from start to finish. No need to shop around. You and your vehicle are in good hands with Gotham! Thank you to Eddie, Val and team!
Gotham City Collision West was incredibly professional, courteous, and did a phenomenal job repairing my car. The repairs were completed exactly when promised and they kept me up to date on everything. Eddie Kute was extremely helpful and personable and handled everything.
I had a great experience here! The staff were incredibly friendly and patient, explaining everything clearly and keeping me updated throughout the repair. The work on my car was done professionally and the results were excellent — it looks as good as new. The whole process was smooth and stress-free. Highly…
Excellent service
Nice and perfect job. Giovanni and Muhammad is very friendly. Really recommended it.
This is a Five Star company which I Highly recommend. The staff was very friendly, knowledgeable, and provided excellent customer service. After repairs my car look like new. The team did an excellent job and carried through everything they promised. I recommend you take your car there for any needed repairs… You will be glad that you did.
Excellent job , well done , very satisfied ! 😊
Very professional, communicative and easy to get to from Manhattan. The car looked as good as new.
Super friendly crew that kept me updated every step of the way. Bonus… the work done on the car looks like it just rolled off the lot!
Perfect work and Great customer service.
Just had a great experience having my car repaired. The whole team was kind and accommodating (even given my time constraints). They went above and beyond to have my car repaired even before the given date and the work was pristine
Excellent
The best body shop in city
The best body shop in NYC. Very professional and super fast repair process. The car looks brand new.
Best place in New York
Highly recommended. The repairs were done professionally and on time.
Great shop, from the customer service to the craftmanship, best collision repair service I have had, reasonable prices as well, not to many shops like this out there, glad they helped me out.
I needed some bumper/rear end scratch repairs done on my Jeep and it looks like nothing ever happened. The office was super organized, friendly, and communicative and made the whole process seamless. They also work directly with GEICO which made everything so much easier for me. Would definitely recommend!
A great well run body shop
Shop was highly recommended and my experience was such.
Extremely disappointed! Poor quality of work. Did not complete my bumper and instead just polished it and tried to hide the damage. I picked the car up at night so was not able to inspect it properly. Messed up my side mirror and refused to take any responsibility for it, instead only focused into wanting to file…
I have used these guys a couple of times as a cash pay customer. (not through insurance) I'm very happy and satisfied with the whole experience. Both times I dealt with Axel and got exactly the results I wanted. I'm quite particular about how I want things and notice small imperfections. Axel completely…
My Tesla was damaged and Gotham City Collision provided excellent care, repair work, and responsive customer service as my hood and bumper was replaced and painted. Would 100% return to the shop if work is ever needed again. Certified Tesla shop and worked hand in hand with my insurance.
I brought my Q5 to have it fixed 2 weeks ago because Gotham City Collision has a good review. Gotham City Collision was able to fix the front damage bumper and fender and they did a good job. I picked up my car on October 18 and since I have high expectations with Gotham City Collision, I only checked the fixed…
Super professional, great craftsmanship, quick turn around. Can't recommend them enough.
I have been unfortunate enough to have my cars repaired multiple times over the last year. After my first incident I've come back every time. The people are friendly, down to earth and the work is always exceptional. I hope the business continues to flourish.
We moved from Long Island City to Hoboken, NJ a couple years ago, yet we returned all the way back to Gotham City for recent repairs on our BMW X7. They are both (a) very good at their craft and (b) extremely friendly/easy to communicate with. Really believe Gotham City is the best shop in the area. We won’t go to any other shop - for us it’s Gotham City.
Outstanding job. Like new factory work. Would recommend to anyone who only wants the best.
Super easy to work with. They are very prompt, return calls (which I have found sadly unusual) and do excellent work.
Excellent work and service.thanks
Gotham City Collision damaged my car's throttle while performing body work. I drove my car, which was fully functioning, to Gotham City Collision for body work and when it was "ready" my car would not go over 5 mph and I found myself in traffic in a very dangerous situation. I left my car there, received no call…
Amazing place to bring your car.
My experience was absolutely amazing. Gotham collision took a stressful situation and made it … not stressful. The entire team was so helpful, efficient and communicative. I don’t write reviews often. Highly highly recommend !!!
Top notch service and workmanship. Great staff and communication.
Gotham City was All hands on the Vehicle they were all Professional they knew what the Vehicle needed.,and how much time it was going to take they gave me an estimated time And so it was. Excellent work that and I'm Happy with the work the vehicle received.
My car got hit parked on the street a few weeks ago and my entire front bumper/grill, quarter panel and light were pretty damaged. I brought my car to Gotham City Collision and was extremely happy with my choice of auto body shop! The service was beyond amazing. Chris and Laurie did a great job guiding me through…
Highly recommended! Very professional, great service, high quality work and faster than expected. My car was in a hit-and-run parking lot accident. These guys provided a seamless, worry-free experience. They repaired the damage to my door and had my car looking brand new again. They also send text updates and…
Second time here....and I will return again and again as needed Great service and very understanding professionals
Our Volvo XC90 was recently involved in an accident with an MTA Bus, causing damage to the front bumper and driver wheel well. It was our first auto accident and an overall upsetting experience, but fortunately we connected with the team at Gotham - they are fantastic in all regards. We are insured with Geico, and…
Great repair center, friendly and professional.
Was recommended by my insurance company. From the beginning the process was seamless Was kept aware of the progress step by step. Car was finished when they said it would be and beautifully done.
Everything was done beautifully and on time. The car looks great and everyone at Gotham city was super nice. Thank you Mike for all your help. You are a true gentleman.
GREAT PLACE!!! Really loved the whole experience!! Their willingness to work with you was like none other. We went shopping around for my gf hood to be painted and went to other spots before checking out Gotham and after talking to the owner Juan we knew this was the spot. As customers we felt appreciated and all…
They did an awesome job on my Hyundai Elantra! They are really friendly and the lady that works at the front desk....Damia....kept me so informed and made the whole experience painless. I highly recommend.
I used Gotham City after my car was side swiped and had a bunch of damage to my passenger side. The team was very professional and helpful throughout the entire process. They walked me through all the work and kept me updated. I highly recommend Chris and Mike who kept in contact with me after an unexpected issue…
The very first impression of the place very clean and organized which is proved to be True and top of that when I got my pick up truck back it was nicely cleaned up and the job was really nice if I ever have to go for bodywork most likely coming back Staff Wass friendly polite and helpful
Exceptional work.
Happy that I chose to bring my car to Gotham City Collision. My airbag was stolen and I needed it to be repaired among other things. Professional service since the initial phone call. Beautifully job done on my car and they offer warranty that’s an A+. I would totally recommend them to anyone.
Gotham City Collision did an amazing job with my Range Rover. Customer service was off the hook with courtesy and professionalism.
Exceptional service and professionalism. Awesome organization. They made my 2008 H2 Hummer look like brand new after an unfortunate accident. They made me whole again. Take a look at the pictures...photo 2 thru 6 those are the before photos
This is the second vehicle I brought to Gotham after being involved in an accident (rear ended this time). Juan is very knowledgeable in his field and very professional. Work came out flawless. Again thanks a lot and congrats on the Maspeth Location ( sent my friend there with a white e92 and he also loved the result)
I had an excellent experience with Gotham City Collision after being rear ended. My car looks new! They were courteous, efficient, and worked directly with my insurance company, which was a huge help. 5 stars!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 177 | — |
| Painting | 114 | — |
| Tires | 17 | — |
| Steering & suspension repair | 16 | — |
| Wheel alignment | 13 | — |
| Electrical | 11 | — |
| Welding | 5 | — |
| Air conditioning | 4 | — |
