Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts

Experts Reviews · Company report
Gotham City Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%53+3.7Craft & service penalty93−0.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Gotham City Collision

New York, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.9★ from 656 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gotham City Collision is better than 89% of auto body shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gotham City Collision is better than 85% of auto body shops.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gotham City Collision is better than 93% of auto body shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gotham City Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gotham City Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gotham City Collision is better than 53% of auto body shops.C
53

Reviews for your job

Customers hired Gotham City Collision for 8 kinds of job.

Gotham City Collision for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Wheel alignment”

DLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Car looks new again. Great job & very pleasant staff.

Not sureBody & TrimWheel alignment
Maurice1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shout out to Mo, Val, Eddie, Gio and the rest of the staff at Gotham City Collision. I just finished paying my car off and was hit by the parked car that was pulling into traffic not even a full week after. First thing I did was start worrying about everything lol. But the staff at Gotham helped with that and h guy…

Reasonable priceTiresPaintingBody & Trim
Anthony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After my recent car accident, I was stressed and unsure where to turn—but choosing Gotham City Collision was the best decision I could have made. From start to finish, their team was professional, communicative, and genuinely caring. They walked me through every step of the repair process, kept me updated, and…

Customer photo from Anthony's review
Great priceTiresSteering & suspension repairPainting
JorgeLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gotham City Collision has excellent customer service, they are glad to answer any questions before and after the repair process.

Body & TrimTiresWheel alignment
MonicaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very happy with all the services. They kept me updated on my repairs by text. They even detailed my Chevy before I picked up.

Body & TrimSteering & suspension repairWheel alignment
Talia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience was absolutely amazing. Gotham collision took a stressful situation and made it … not stressful. The entire team was so helpful, efficient and communicative. I don’t write reviews often. Highly highly recommend !!!

ElectricalPaintingTires+ Punctuality+ Quality+ Professionalism
doris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gotham City was All hands on the Vehicle they were all Professional they knew what the Vehicle needed.,and how much time it was going to take they gave me an estimated time And so it was. Excellent work that and I'm Happy with the work the vehicle received.

Air & cabin filter replacementBatteryBody & Trim+ Punctuality+ Quality+ Professionalism
Natasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used Gotham City after my car was side swiped and had a bunch of damage to my passenger side. The team was very professional and helpful throughout the entire process. They walked me through all the work and kept me updated. I highly recommend Chris and Mike who kept in contact with me after an unexpected issue…

Auto detailingPaintingWheel alignment+ Quality+ Professionalism
Carlos4 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingWheel alignment+ Punctuality+ Quality+ Professionalism
AngelLocal Guide · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryElectricalSteering & suspension repair
WilliamLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimWheel alignment+ Punctuality+ Quality+ Professionalism
eleanor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingSteering & suspension repair
mark5 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 32%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim177—
Painting114—
Tires17—
Steering & suspension repair16—
Wheel alignment13—
Electrical11—
Welding5—
Air conditioning4—

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