Ling Ling Live4 reviewsTotal number of Google reviews Ling has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTHEY ARE VERY RUDE HUNG UP ON ME THERE CUSTOMER SERVICE IS HORRIBLE!!! Don’t go here
Grace Nail
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%67+18.9Replies to reviews 8%73+6Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 89 nail salonsPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 119 Google reviews · 24 photos
93%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$79typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Grace Nail at a glance
Google reviewers rate Grace Nail 4.8 out of 5 based on 119 reviews, with the owner responding to 97% of them. Customers frequently praise the clean environment, friendly staff, and detailed work on manicures and pedicures, noting that services are worth the price. However, a minority of low-star reviews criticize rude customer service, charging for unrequested services, and specific instances of uneven nail shapes or excessive appointment durations.
- Google rating: 4.8 out of 5 from 119 reviews (93% five-star).
- Reviews on this page: 119 Google reviews (101 with written comments, 46 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: November 8, 2026.
- Service: Nail Salon serving Sacramento, California.
Data from Google, last updated November 10, 2026.
Score profile vs other nail salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grace Nail: 80/100 on this factor. Category median: 84.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grace Nail: 67/100 on this factor. Category median: 77.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grace Nail: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grace Nail: 73/100 on this factor. Category median: 66.B
73
Bar = this company · dark tick = category median.
Star ratings
119 Google reviews we collected
- 5 stars11193%
- 4 stars22%
- 3 stars00%
- 2 stars22%
- 1 star43%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
- Praise9993%
- Complaints77%
Price
What customers reported paying
$79+11% vs typical nail salons
Middle half of what 65 customers paid ($61–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results4240%
- Staff & attitude4139%
- Would recommend1312%
- Price & value44%
- Honesty & trust33%
- Communication22%
- Speed & response11%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Attention to detail and I loved how relaxing it was and you didn’t feel judged at all.”
“THEY ARE VERY RUDE HUNG UP ON ME THERE CUSTOMER SERVICE IS HORRIBLE!”
“Kelly is very attentive and pleasant to sit with came in tore up, Kelly made my hands and nails look lovely.”
“This is not the first time this has happened and once again I did not get upset and I did not yell or be rude.”
“Highly recommend to anyone looking for a fabulous pedicure!”
“More expensive but it’s worth it waiting for Massage.”
“You can truly tell that Kelly take pride her work and genuinely care about making her clients happy.”
“…to talk with the staff as they really took care of me as a customer, explaining different designs and giving input on what would make my nails stand o…”
“Fast service, friendly staff I loved my nails and pedicure done by Tiffany and Lee recommended place 😘😘 Thank you for your service .”
People customers mention
- Kim 7 reviews
- Kelly 6 reviews
- Nina 5 reviews
- Tiffany 5 reviews
- Anna 4 reviews
- Becky 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grace Nail for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Newzic5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Kelly is amazing! She is so sweet and detailed! I went to get my nails done here after a bad expierence at the nail salon just down the way which I won’t ever go back to. Attention to detail and I loved how relaxing it was and you didn’t feel judged at all. I will forever be coming back.
Paid $40–60Gel manicures
Bennetha13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Kelly is very attentive and pleasant to sit with came in tore up, Kelly made my hands and nails look lovely. Thank you Kelly
Paid $40–60Acrylic nails
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Have came multiple times for pedicure and manicure and they never fail me! Nina does an amazing job and never fails to make my nails look perfect! 🥰
Paid $40–60Pedicure
Adriana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
✨⭐⭐⭐⭐⭐ Amazing experience! ✨ Anna is an amazing nail artist! 💅🏼❤️ You can truly see the care, dedication, and attention to detail she puts into every set. My nails turned out absolutely beautiful—exactly how I wanted them! 😍✨ She is also very friendly, professional, and takes her time to make sure everything…
Paid $100–120
VolnetteLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ms Nina was AMAZING! Her personality was superb and she did such a great job!!! I am her newest permanent client!!! Thank you Nina for fixing up these tired hands!! I pray for you to Be blessed and prosperous always!!
Paid $120–140PedicureFrench manicures
Katerin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The work had nothing to do with what I asked for. I absolutely hated the work they did for me; I loved the team that was there before. I’d like to know where they are, because the work being done at that place now is horrible.
Paid $140–160Acrylic nailsPedicure
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 53 | $45–$73 |
| Manicure | 30 | $45–$73 |
| Acrylic nails | 17 | $50–$79 |
| Waxing | 8 | $25–$71 |
| Gel manicures | 6 | $50–$91 |
| Eyebrow waxing | 6 | — |
| French manicures | 3 | $50–$73 |
| Eyelash extensions | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 119 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Newzic G5 reviewsTotal number of Google reviews Newzic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKelly is amazing! She is so sweet and detailed! I went to get my nails done here after a bad expierence at the nail salon just down the way which I won’t ever go back to. Attention to detail and I loved how relaxing it was and you didn’t feel judged at all. I will forever be coming back.
- Price: $40–60
- Services: Gel manicures
- Service duration: 30–60 min
- Maintenance: Well-kept
Response from the owner · 5 days ago
Thank you so much for your wonderful review! We're thrilled that Kelly made you feel comfortable and welcomed while providing such attentive care. We're especially happy to hear that you enjoyed the relaxing atmosphere and loved your nails. Your trust and kind words mean so much to us, and we can't wait to welcome you back for another great experience!
Bennetha Dunn13 reviewsTotal number of Google reviews Bennetha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKelly is very attentive and pleasant to sit with came in tore up, Kelly made my hands and nails look lovely. Thank you Kelly
- Price: $40–60
- Services: Acrylic nails
- Service duration: 1–2 hr
- Maintenance: Well-kept
Response from the owner · 2 weeks ago
Thank you so much, Bennetha, for your wonderful review! We're delighted to hear that Kelly took such great care of you and made your hands and nails look beautiful. She truly enjoys making every client feel comfortable and confident. We appreciate your kind words and look forward to welcoming you back soon!
Thressi GeorgeLocal Guide · 22 reviewsTotal number of Google reviews Thressi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google🌟🌟🌟🌟🌟 Absolutely Fabulous Pedicure Experience! I had such a wonderful experience! The service was exceptional from beginning to end. Everything was done with so much care, attention to detail, and professionalism. My feet feel incredibly soft, refreshed, and pampered! The atmosphere was relaxing, and the entire experience felt like a little luxury treat for myself. You can truly tell that Kelly take pride her work and genuinely care about making her clients happy. I couldn’t be more pleased with the results! Highly recommend to anyone looking for a fabulous pedicure! I will definitely be coming back. Thank you Kelly for such amazing service! 💖✨
- Services: Pedicure
- Seasonal theme: Fall
- Busyness: Busy
- Atmosphere: Relaxing, Cozy
Response from the owner · 2 weeks ago
Thank you so much, Thressi, for your amazing review! We're thrilled that you had such a relaxing and pampering pedicure experience with Kelly. She takes great pride in her work, and we're so happy her attention to detail and care made your visit special. Your kind words and recommendation mean so much to our team. We can't wait to welcome you back for another wonderful experience!
Kristina Gali1 reviewTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo great! Ladies are so sweet and took their time!
- Price: $60–80
- Services: Pedicure
Response from the owner · 2 weeks ago
Thank you, Kristina, for your lovely review! We're so happy to hear that you enjoyed your pedicure and appreciated our team's kindness and attention to detail. We always want every guest to feel relaxed and well cared for. We truly appreciate your support and look forward to seeing you again!
Rosalva Rodriguez2 reviewsTotal number of Google reviews Rosalva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job friendly clean
Response from the owner · 2 weeks ago
Thank you so much, Rosalva, for your wonderful review! We're delighted to hear that you enjoyed our friendly service, clean environment, and quality work. Your satisfaction means so much to our team, and we look forward to welcoming you back soon!
Tamara Derouen2 reviewsTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMake sure to go to Kelly she do great job 👍
- Services: Acrylic nails
Response from the owner · 3 weeks ago
Thank you so much, Tamara, for your kind review and recommendation! We're delighted to hear that Kelly did such a great job on your acrylic nails. We'll be sure to share your wonderful feedback with her! We truly appreciate your support and look forward to welcoming you back for another great experience!
maria garcia1 reviewTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Disappointing Experience – Would Not Recommend! I went to this nail salon yesterday for a full set of acrylic almond-shaped nails, and unfortunately, it was one of the worst nail experiences I’ve had. It took 3 HOURS to do my nails, and after all that time, they came out horrible! The shape was uneven, the overall look was disappointing, and both of my index fingers were hurting really badly. I’m not someone who complains about prices, but I do expect honesty and good customer service. The nail technician did not tell me that almond-shaped nails would cost extra until AFTER she had already finished my nails. I was very upset because that should have been explained upfront, not sprung on me at the end. Even the technician seemed to know how bad my nails looked because she offered me a $10-off coupon and kept apologizing. I told her I would not be coming back because my nails hurt and looked ugly. By that point, it was already 8:45 PM, and after sitting there for three hours, I was exhausted and did not want to argue or spend any more time trying to get them fixed, so I just went home. Three hours for nails that look terrible and leave your fingers hurting is completely unacceptable. Customers pay for a service and deserve quality work, clear pricing, and nails they can actually be happy with. An apology and a $10 coupon do not make up for such a disappointing experience. I will not be returning, and I would advise others to make sure they confirm the full price upfront and carefully check the work before leaving. Very disappointed with the service and the results!
- Price: $60–80
- Services: Acrylic nails
- Service duration: 2–4 hr
Valerie Mayweather1 reviewTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe shop is very clean and the massage chairs operate well. Kellie is professional, courtesy and takes her time. I’ve been her client for a few years now. If you’re looking for a nice place for personal services, make an appointment with Kellie. ✌🏽
- Services: Pedicure, Manicure
- Busyness: A little busy
- Maintenance: Well-kept
Response from the owner · a month ago
Thank you so much, Valerie! We truly appreciate your loyalty and support over the years! We're delighted to hear that you enjoy our clean, comfortable salon and the care Kellie puts into every visit. She'll be so happy to know that her professionalism and attention to detail mean so much to you. Thank you for your wonderful recommendation, and we look forward to seeing you again soon!
Josiah Warren3 reviewsTotal number of Google reviews Josiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMina the Best🩷
- Price: $100–120
- Services: Acrylic nails
Response from the owner · a month ago
Thank you so much, Josiah! We're thrilled to hear that you had a great experience with Mina! She'll be so happy to receive your sweet compliment. We truly appreciate your support and look forward to welcoming you back for another beautiful set of nails! 🩷
Business details
- Address: 6023 Florin Rd Ste #300, Sacramento, CA 95823
- Phone: (916) 428-6000
- Website: gracenailsacramento.com
- Service area: Sacramento, CA