iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#270 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★1,288 Google reviews · 22 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
$958typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Graceful Moves Moving & Storage (Cypress Texas Moving Company) at a glance
Customers frequently praise the crew for punctuality, efficient handling of belongings, and clear communication throughout the moving process. Several reviewers note that the quoted prices remained accurate and that the team completed tasks quickly without unnecessary delays. However, a recurring criticism involves unresolved claims for damaged or missing items, with some customers reporting that the company failed to provide timely settlements or follow up on promised repairs after the move.
Google rating: 4.9 out of 5 from 1,288 reviews (95% five-star).
Reviews on this page: 1,287 Google reviews (1,159 with written comments, 191 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: November 1, 2026.
Service: Mover serving Missouri City, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 83/100 on this factor. Category median: 91.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 76/100 on this factor. Category median: 94.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Graceful Moves Moving & Storage (Cypress Texas Moving Company): 24/100 on this factor. Category median: 77.D
24
Bar = this company · dark tick = category median.
Star ratings
1,287 Google reviews we collected
4.9of 5
5 stars1,22495%
4 stars181%
3 stars40%
2 stars91%
1 star322%
Praise vs complaints
Phrases our text analysis found in 1,159 written reviews
97%praise
Praise2,26697%
Complaints803%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price12049%
Reasonable12250%
Overpriced10%
Not sure31%
$9580% vs typical movers
Middle half of what 209 customers paid ($556–$2.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67829%
Speed & response54023%
Would recommend43619%
Quality & results37916%
Price & value1346%
Communication1165%
Honesty & trust633%
What customers talk about
We read 1,159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were sweet, polite & professionals that we enjoyed so much and had great fun with.”
“But the fact that they never even try to communicate with me for the matter is very unprofessional.”
“They arrived on time, they were very professional and didn’t waste anytime getting to business!”
“One of their trucks had broken down, requiring them to rent a U-Haul, which contributed to significant delays.”
“I would recommend them to anyone, especially Seniors!”
“Based on what I experienced, I would not use Graceful Moves again and would not recommend them to others looking for a dependable moving company.”
“I really appreciated their attention to detail and willingness to go the extra mile to make everything run smoothly.”
“We added the insurance "just in case" something was damaged.”
“Also, my move was two hours from my original location so I appreciate the affordable rate that this company charged.”
“Great pricing for the move and they workers were always moving.”
“The entire process from the beginning to the end was very easy with excellent communication.”
“I've used this company for multiple moves, and I'm highly disappointed in their lack of communication and resolve of this issue.”
“If you’re looking for movers you can trust, this is the team to call.”
“This company is bordering on a being a scam, in my opinion.”
People customers mention
Movers64 reviews
Kevin56 reviews
Sam39 reviews
Kendall35 reviews
Ryan28 reviews
Ashton28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Graceful Moves Moving & Storage (Cypress Texas Moving Company) for 8 kinds of job. Pick one to see what they paid and said.
FFlora10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
The movers were professional and polite. I remember the name of the driver (Brian) and other one as well and they move with speed and not purposely taking their time to get more money out of you, like the previous movers I used. Thanks again guys and I wish you all the best on your endeavors.
Paid $500–1,000Reasonable priceLocal moving
CChristine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★
Team took great care of my belongings and loaded and unloaded all in one day. They were sweet, polite & professionals that we enjoyed so much and had great fun with.I would recommend them to anyone, especially Seniors!
NNatalie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
⭐⭐⭐⭐⭐
I cannot recommend this moving company enough! Moving can be so stressful, and having a team that truly cares makes all the difference. They were professional, hardworking, and so careful with our belongings. I really appreciated their attention to detail and willingness to go the extra mile to make…
Paid $500–1,000Great priceLocal moving
HHome1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The move with this company and their guys was flawless! They arrived on time, they were very professional and didn’t waste anytime getting to business! Id recommend them to anyone. Customer service was also on point. If you have any questions or discrepancies they are quick to resolve them with a conversation! 10…
Paid $500–1,000Great priceLocal moving
DDenise17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
D , Juan, Isaac and Alan were an amazing crew. They were super courteous and truly worked seamlessly together as a team. They were attentive to details and careful with all my belongings. Thank you!
Paid $1,500–2,000Great priceLocal moving
SShaylaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My movers worked so efficiently and fast. I had Ricardo and Gustavo and they were professional, punctual and made sure my items and furniture were secure and cared for. Also, my move was two hours from my original location so I appreciate the affordable rate that this company charged.
The movers were professional and polite. I remember the name of the driver (Brian) and other one as well and they move with speed and not purposely taking their time to get more money out of you, like the previous movers I used. Thanks again guys and I wish you all the best on your endeavors.
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
C
Christine Smith8 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Team took great care of my belongings and loaded and unloaded all in one day. They were sweet, polite & professionals that we enjoyed so much and had great fun with.I would recommend them to anyone, especially Seniors!
Price assessment: Great price
Price: $2,000–2,500
Services: Senior moving, Local moving
N
Natalie Smeby5 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I cannot recommend this moving company enough! Moving can be so stressful, and having a team that truly cares makes all the difference. They were professional, hardworking, and so careful with our belongings. I really appreciated their attention to detail and willingness to go the extra mile to make everything run smoothly.
Thank you for making such a big day feel so much easier! If you’re looking for movers you can trust, this is the team to call. I would absolutely use them again and recommend them to friends and family!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
H
Home Adress1 reviewiTotal number of Google reviews Home has written across all businesses on Google Maps, not just this one.
The move with this company and their guys was flawless! They arrived on time, they were very professional and didn’t waste anytime getting to business! Id recommend them to anyone. Customer service was also on point. If you have any questions or discrepancies they are quick to resolve them with a conversation! 10 out of 10 in my book! Xavier, Ryan & Jalen - Super Stellar Guys!!!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
D
Denise Strong17 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
D , Juan, Isaac and Alan were an amazing crew. They were super courteous and truly worked seamlessly together as a team. They were attentive to details and careful with all my belongings. Thank you!
Price assessment: Great price
Price: $1,500–2,000
Services: Local moving
S
Shayla KuykendallLocal Guide · 18 reviewsiTotal number of Google reviews Shayla has written across all businesses on Google Maps, not just this one.
My movers worked so efficiently and fast. I had Ricardo and Gustavo and they were professional, punctual and made sure my items and furniture were secure and cared for. Also, my move was two hours from my original location so I appreciate the affordable rate that this company charged.
Price assessment: Great price
Price: $500–1,000
Services: Local moving, Furniture disassembly, In-state moving, Furniture assembly
A
Andre James10 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
First time booking service. No hey we’re exceptional. Very prompt, professional, and detailed oriented. My property was handed with care and concern.shout out to Deon and Keon , young motivated men with great spirits and personality. Thanks for moving me with care . Great asset to your brand. I will refer…blessings..Mr Andre James
C
Cynthia RollinsLocal Guide · 30 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
VERY DISAPPOINTED with Graceful Moves. We hired them Aug 4th. We added the insurance "just in case" something was damaged. Well several pieces were damaged. I submitted a claim August 18th, and still waiting for my settlement check. I have been in contact with 6 executives and my claim still has not been resolved. Do not use Graceful Moves. I have also posted on my neighborhood site, and also Better Business Bureau. So sad it had to go this far.
Cynthia Rollins
H
Haseeb Jamy4 reviewsiTotal number of Google reviews Haseeb has written across all businesses on Google Maps, not just this one.
This was my second time using Graceful Moves and I was very satisfied this time just like the first. Aaron and Alan were punctual, professional, and courteous. They handled my items with care and worked efficiently. Their teamwork was impressive. The entire process from the beginning to the end was very easy with excellent communication. I highly recommend Graceful Moves for a smooth, well-organized move.
