Carpet cleaning service · Sacramento, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★156 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Grand Slam Carpet Care five stars based on 156 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, professional communication, and fair pricing for carpet, upholstery, and rug cleaning services. Recurring themes include thorough stain removal, efficient two-person teams, and helpful preparation for home sales or last-minute bookings. No common criticisms appear in the provided excerpts, which consistently describe positive experiences and high satisfaction with the results.
Google rating: 5.0 out of 5 from 156 reviews (100% five-star).
Reviews on this page: 156 Google reviews (147 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
Grand Slam Carpet CareRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Slam Carpet Care: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Slam Carpet Care: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grand Slam Carpet Care: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grand Slam Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Slam Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
5.0of 5
5 stars156100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 147 written reviews
100%praise
Praise377100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4776%
Reasonable1321%
Overpriced00%
Not sure23%
$214-17% vs typical rug cleaning
Middle half of what 42 customers paid ($170–$315) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8723%
Staff & attitude8021%
Would recommend7720%
Speed & response5414%
Price & value328%
Communication257%
Honesty & trust226%
What customers talk about
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just had an amazing experience with Grand Slam---they were knowledgeable, professional, fair, and trustworthy.”
“Thank you so much for accommodating me last minute, being punctual, professional and with great communication!”
“I’ll definitely be using Grand Slam Carpet Care again in the future and highly recommend them.”
“Addison was very responsive, friendly, communicative and professional.”
“Hired Addison from Grand Slam Carpet Care for the 3-room carpet cleaning special and upgraded to a deep cleaning for a reasonable price.”
“Addison was incredibly thorough and took the time to explain what to expect before getting started, including that some wear and tear from age wouldn’…”
“This company is great, does great work, great discounts and prices, pleasent young well mannered honest owner that is working for a living.”
People customers mention
Addison36 reviews
Cleaning4 reviews
Harrison4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grand Slam Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
MaeLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Thank you so much for accommodating me last minute, being punctual, professional and with great communication! Thank you for making the carpets beautifully clean. Lastly thank you for tolerating my spastic stressed out self in the midst of a murphy's law move!
May god bless you!!
Paid $200–250Great priceGeneral carpet cleaning
Allan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Self starting young man and owner. super polite, did a great job. Would recommend Em to anyone?
Paid $150–200General carpet cleaning
Kelsey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hired Addison from Grand Slam Carpet Care for the 3-room carpet cleaning special and upgraded to a deep cleaning for a reasonable price. Addison was very responsive, friendly, communicative and professional. I appreciate the thoughtfulness taken by using guards to ensure the equipment cords did not scuff the walls…
Paid $200–250Great priceGeneral carpet cleaning
Dale11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Just had an amazing experience with Grand Slam---they were knowledgeable, professional, fair, and trustworthy. The are superb workers w/ modern, updated equipment, and wonderfully conscientious people. I'm very happy with the service I received . . .
Russell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grand slam was very professional and knowledgeable. I would definitely use them again.
Ani8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have to say the BEST work ever!! Friendly customer service, fast and so efficient, they literally save me after my grand son got in to my makeup bag!
Highly recommended!!
Thank you so much for accommodating me last minute, being punctual, professional and with great communication! Thank you for making the carpets beautifully clean. Lastly thank you for tolerating my spastic stressed out self in the midst of a murphy's law move!
May god bless you!!
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning
Response from the owner · 2 days ago
Hi Mae, thank you so much for choosing us and taking the time to leave such a wonderful review. We are so glad you loved the service and that we could help make your move a little easier. Looking forward to serving you again! ~Grand Slam Carpet Care
Allan Mclaren4 reviewsiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
Self starting young man and owner. super polite, did a great job. Would recommend Em to anyone?
Price: $150–200
Services: General carpet cleaning
Response from the owner · a week ago
Hi Allan, thank you so much for choosing us and sharing your review. We are thrilled to hear that you were pleased with our service. Looking forward to working with you again! ~Grand Slam Carpet Care
Kelsey Reyne4 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Hired Addison from Grand Slam Carpet Care for the 3-room carpet cleaning special and upgraded to a deep cleaning for a reasonable price. Addison was very responsive, friendly, communicative and professional. I appreciate the thoughtfulness taken by using guards to ensure the equipment cords did not scuff the walls while the service was completed. The service took under 2 hours. My carpets feel fresh and look wonderful! Thank you!
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning
Response from the owner · a week ago
Hi Kelsey, thank you for trusting us with your home and taking the time to leave this feedback. We are so glad you loved the results and had a great experience with our team. Hope to see you again soon! ~Grand Slam Carpet Care
Julianne Humphrey7 reviewsiTotal number of Google reviews Julianne has written across all businesses on Google Maps, not just this one.
Addison did an amazing job cleaning our carpets. The carpets hadn’t been deep cleaned in at least four years (maybe longer) and had picked up a lot of pet stains over time. Addison was incredibly thorough and took the time to explain what to expect before getting started, including that some wear and tear from age wouldn’t be completely fixable. I really appreciated his honesty. The results were great. All of the pet stains were cleaned up, and the carpet looks fantastic. I’ll definitely be using Grand Slam Carpet Care again in the future and highly recommend them.
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 weeks ago
Hi Julianne, thank you so much for taking the time to leave us a five-star review and for recommending our business! We are thrilled to hear that you had a great experience and loved the results of our service. Looking forward to working with you again in the future! ~Grand Slam Carpet Care
Anabella Seay1 reviewiTotal number of Google reviews Anabella has written across all businesses on Google Maps, not just this one.
Several companies have come to clean my carpet before but they never did a good job. Addison and his friend came today to clean it and they left it like new. They were polite and very professional. I will call them next time.
Services: General carpet cleaning
Response from the owner · 4 weeks ago
Hi Anabella, thank you so much for taking the time to leave us a 5-star review! We are so glad to hear that you were happy with the results and had a great experience with our team. Looking forward to serving you again! ~Grand Slam Carpet Care
Chantal Crews10 reviewsiTotal number of Google reviews Chantal has written across all businesses on Google Maps, not just this one.
Just had an amazing experience with Grand Slam---they were knowledgeable, professional, fair, and trustworthy. The are superb workers w/ modern, updated equipment, and wonderfully conscientious people. I'm very happy with the service I received . . .
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Hi Dale, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with us and were happy with our work. Looking forward to serving you again! ~Grand Slam Carpet Care
Russell Rodrigue1 reviewiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Grand slam was very professional and knowledgeable. I would definitely use them again.
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning
Response from the owner · a month ago
Hi Russell, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our team and were happy with our service. Looking forward to serving you again! ~ Grand Slam Carpet Care
Alyssa Takimoto5 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Addison did a great job with the carpet cleaning! The whole process was easy, fast, and hassle-free. The carpets look great, and I really appreciate the quick and professional service. Would definitely recommend!
Response from the owner · a month ago
Hi Alyssa, we really appreciate your fantastic feedback and 5-star rating! It means a lot to know that you had such a seamless experience and are happy with how your carpets turned out. Hoping to work with you again in the future! ~ Grand Slam Carpet Care
J Lamont11 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
This company is great, does great work, great discounts and prices, pleasent young well mannered honest owner that is working for a living.
Services: General carpet cleaning
Response from the owner · a month ago
Hi J, thank you so much for leaving us a 5-star review! We are so glad to hear that you had a great experience and were pleased with our service. Looking forward to serving you again! ~Grand Slam Carpet Care
