Roofing contractor · McLendon-Chisholm, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%88+23Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 63 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★135 Google reviews · 18 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
$2.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's clear communication, punctuality, and assistance with insurance claims for roof repairs, replacements, and gutter work. Reviewers note that staff often provide honest assessments, sometimes identifying non-roofing issues without charging fees, and maintain responsiveness through the project. One criticism involves a crew ignoring no solicitation signs and leaving trash on a property, though the owner responded to the complaint.
Google rating: 4.9 out of 5 from 135 reviews (99% five-star).
Reviews on this page: 135 Google reviews (126 with written comments, 7 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 9, 2026.
Service: Roof Cleaning Company serving McLendon-Chisholm, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Graves Roofing and Restoration: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Graves Roofing and Restoration: 88/100 on this factor. Category median: 97.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Graves Roofing and Restoration: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Graves Roofing and Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Graves Roofing and Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
135 Google reviews we collected
4.9of 5
5 stars13399%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
97%praise
Praise26597%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price867%
Reasonable433%
Overpriced00%
Not sure00%
$2.8k-73% vs typical roof cleaning
Middle half of what 4 customers paid ($1.2k–$5.7k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5821%
Would recommend5520%
Staff & attitude4617%
Speed & response4416%
Honesty & trust3212%
Communication249%
Price & value145%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dale and his crew did an amazing job revamping a deteriorated roof of a house that I had just bought.”
“Getting bids from roofing companies as a female was horrible.”
“I would recommend him to anyone with any roof related work or questions!”
“Will not recommend this company to anyone.”
“He is very friendly and communicative and takes the time to explain the repairs.”
“We had a small leak and Dale found the issue and quickly fixed it and other potential issues that needed sealant.”
“…uilt a truly family-oriented business, and they are some of the most genuine, hardworking and community-minded people you could ever hope to do busine…”
“We had hail damage and Blair walked us through the process and Graves did a great job.”
“Brian and his helper showed up when he said he would, and they fixed it for a fair price.”
People customers mention
Brandon10 reviews
Westphal9 reviews
Brian6 reviews
Rockwall5 reviews
Dorman4 reviews
Bryan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Graves Roofing and Restoration for 7 kinds of job. Pick one to see what they paid and said.
RRyan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dale and his crew did an amazing job revamping a deteriorated roof of a house that I had just bought. He is very friendly and communicative and takes the time to explain the repairs. I would recommend him to anyone with any roof related work or questions!
Paid $1–5,000Great priceRoof repair for storm & wind damageRoof repair
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt Dorman was spectacular! His customer service, knowledge, prompt scheduling, and outcome of my new roof was impeccable and something that truly surprised me! I love my roof and Graves roofing is definitely the place to call. Thank you Matt for all of your help through this process. I can’t tell you how much of a difference you have made!
GGeorge7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Matthew is so awesome he worked hard with my insurance company, he made sure I got the roof I wanted my wife is very happy with the color that was exactly what she wanted. Most of all he loves christ as do I Godspeed to you and your family Matthew.
Paid $1–5,000Great priceRoof repair for storm & wind damage
Llinda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Purchased home recently and needed to have roof inspected and gutters cleaned. Graves Roofing came out and did a great job describing what was good, what needed fixing, and bdid a good job on roof. They were very friendly, knowledgable and quick to respond.
Dale and his crew did an amazing job revamping a deteriorated roof of a house that I had just bought. He is very friendly and communicative and takes the time to explain the repairs. I would recommend him to anyone with any roof related work or questions!
Price assessment: Great price
Price: $1–5,000
Services: Roof repair for storm & wind damage, Roof repair
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Ryan! We're thrilled to hear that you had a great experience with Dale and the team. Your satisfaction is our top priority, and we appreciate your recommendation!
T
Tricia Brewer8 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Dale was excellent! Educated us on some of the loopholes that builders sometimes use in roof finishing. We had a small leak and Dale found the issue and quickly fixed it and other potential issues that needed sealant.
Response from the owner · 3 weeks ago
Thank you, Tricia, for your kind words! We’re glad Dale was able to identify the source of the leak, explain the issue clearly, and take care of other areas that needed attention. At Graves Roofing & Restoration, we’re committed to thorough roof inspections and quality roof repair. We truly appreciate your trust!
T
Terri Barrett2 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
After our last storm I called Graves Roofing to come and inspect my roof. Luckily, we only had cosmetic damage to the main roof . However, our shed had many missing shingles and they were able to replace them in a timely manner as to not cause further damage. They were professional and reassuring throughout the process. Thank you so much. I highly recommend this crew.
Price assessment: Reasonable price
Services: Roof repair for storm & wind damage, Roof repair
Response from the owner · 3 weeks ago
Thank you for your kind words, Terri! We're glad we could assist you with your roof and shed after the storm. Your recommendation means a lot to us, and we appreciate the opportunity to help!
B
Barry Clinger5 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
We had hail damage and Blair walked us through the process and Graves did a great job. Our insurance company was difficult but Graves got it done and Blair was with us every step of the way. Thanks guys - the roof and gutters look great!
Price assessment: Reasonable price
Services: Roof repair for storm & wind damage
Response from the owner · 3 weeks ago
We’re thrilled to hear that Blair and the team were able to assist you through the process and get your roof and gutters looking great! We appreciate your trust in us, Barry. Thanks for the feedback!
D
Doris RichardsLocal Guide · 112 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Graves Roofing & Restoration is one of those companies that reminds you why doing business locally matters.
They do great work and offer so much more than just roofing, but what really sets them apart is the people behind the company. Bryan and Lauryn have built a truly family-oriented business, and they are some of the most genuine, hardworking and community-minded people you could ever hope to do business with.
They don’t just own a business in our community—they live here, work here, support other local businesses and continually give back to the community around them.
Great company, great work, and even better people. We are proud to know them, proud to recommend them, and would absolutely give Graves Roofing & Restoration five stars.
Price assessment: Great price
Services: Roof inspection
Response from the owner · a month ago
Thank you, Doris, for your heartfelt review! We truly appreciate your kind words about Graves Roofing & Restoration and our commitment to serving our community. Our team is grateful for the opportunity to provide quality roofing services while building lasting relationships with our customers. Your support and recommendation mean so much to us!
J
Jennifer Ratliff7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Matt Dorman was spectacular! His customer service, knowledge, prompt scheduling, and outcome of my new roof was impeccable and something that truly surprised me! I love my roof and Graves roofing is definitely the place to call. Thank you Matt for all of your help through this process. I can’t tell you how much of a difference you have made!
Price assessment: Great price
Price: $10,000–15,000
Services: Roof inspection, Roof installation
Response from the owner · a month ago
Thank you so much for the fantastic review, Jennifer! We are thrilled to hear that Matt Dorman provided spectacular customer service and seamless scheduling for your roof replacement. At Graves Roofing & Restoration, taking the stress out of getting a new roof for homeowners is always our top priority. We truly appreciate your business and hope you love your beautiful new roof for years to come!
M
Maurice Gamble11 reviewsiTotal number of Google reviews Maurice has written across all businesses on Google Maps, not just this one.
I called Graves Roofing & Restoration due to a section in my roof was leaking. Dale Dodson was my point of contact. Dale came out to the house. Inspected the roof. Gave me his assessment on why the area was leaking and provided the solution to fix the roof. Outstanding service! Dale is easy to talk with, Knowledgeable and very professional! Graves Roofing & Restoration should consider themselves fortunate to have a great employee.
Response from the owner · 3 months ago
Thank you so much for your wonderful feedback, Maurice! We're thrilled to hear about your positive experience with Dale. He truly is an asset to our team, and we're glad he could assist you with your roofing needs. If you need anything else in the future, please don’t hesitate to reach out!
G
George Johnson7 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Matthew is so awesome he worked hard with my insurance company, he made sure I got the roof I wanted my wife is very happy with the color that was exactly what she wanted. Most of all he loves christ as do I Godspeed to you and your family Matthew.
Price assessment: Great price
Price: $1–5,000
Services: Roof repair for storm & wind damage
Response from the owner · 4 months ago
Thank you so much for your kind words, George! I'm grateful to have been able to help you and your wife find the perfect roof. Your faith means a lot, and I wish you and your family all the best!
M
Mike Rothman2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
They did a great job and kept me informed every step of the way. Matt Dorman did a fantastic job managing my project. Clear communication, quality work, and friendly service is what you will get with Graves Roofing.
Services: Roof repair for storm & wind damage
Response from the owner · 4 months ago
Thank you so much for your kind words, Mike! We're thrilled to hear that Matt and the team provided you with the quality service we strive for. Your satisfaction means everything to us!
E
Eric Black1 reviewiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Graves Roofing and Restoration was recommended to us by an insulation contractor several years ago for some roof repair. When it became necessary to replace the whole roof this winter, we called Bryan Graves again. We enlarged the project to include new siding, soffits, and gutters. Graves also painted the exterior of the house and restained our fence. We also replaced our windows through their other company, New View Windows. Bryan Graves and Brandon Westphal provided excellent customer service through all aspects of the project. Customer care is a top reason I would recommend them to others.
Response from the owner · 4 months ago
Thank you, Eric, for your kind words! We’re glad Bryan Graves and Brandon Westphal provided excellent service with your roof replacement, gutter installation, and siding work. At Graves Roofing & Restoration, we take pride in delivering professional, reliable, and comprehensive roofing and restoration solutions. We appreciate your trust and recommendation!
