Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts

Experts Reviews · Company report
Graves Roofing and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%88+23Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Graves Roofing and Restoration

McLendon-Chisholm, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 63 roof cleaning · 4.9★ from 135 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Graves Roofing and Restoration is better than 94% of roof cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Graves Roofing and Restoration is better than 88% of roof cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Graves Roofing and Restoration is better than —% of roof cleaning.–
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Reviews for your job

Customers hired Graves Roofing and Restoration for 7 kinds of job.

Graves Roofing and Restoration for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$10,000–15,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$11k–$18k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Roof installation”

Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt Dorman was spectacular! His customer service, knowledge, prompt scheduling, and outcome of my new roof was impeccable and something that truly surprised me! I love my roof and Graves roofing is definitely the place to call. Thank you Matt for all of your help through this process. I can’t tell you how much of a difference you have made!

Paid $10,000–15,000Great priceRoof inspectionRoof installation
kACIE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brandon Westphal with Graves roofing was fantastic! I had an excellent experience with Brandon from start to finish. He was punctual, professional, honest, knowledgeable and worked so hard! He made the whole process so stress free for me! He fought for me to get my claim paid for and got me everything the hail…

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
RobLocal Guide · 149 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would definitely recommend this company to friends and family. Locally and family owned. Reputable, honest and great quality.

Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
charlotte3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company to work with! Brandon was so helpful and was with me from beginning to end of the process. Good cleanup ! No issues and great service!

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Lorrie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently had to have our roof replaced. After meeting with several other companies, Brandon Westphal with Gaves Roofing came to our home. He was by far the most professional, personable, knowledgeable, and the most reasonably priced for the quality of the products. He kept us informed throughout the process and…

Gutter installationRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
JeffreyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had three roofers come out an inspect our home for hail damage and picked Graves because of Brandon Westphal. He took more time with us than any of our roofers and explained everything to us very well. He even grabbed my son's tennis ball out of the gutter and tossed it down to him just to be kind (none of the…

Attic venting repairsGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Audrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bryan Graves was an amazing help to me when dealing with my insurance company and getting our new roof installed. He has held my hand every step of the way, been super responsive, and the roof looks awesome. After a terrible experience with a public adjuster, I will recommend everyone I know to go with Graves Roofing from now on.

Roof damage repairRoof inspectionRoof installation+ Responsiveness+ Professionalism
Janene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Graves not only did a great job replacing our roof with quality materials and workmanship, they cared about leaving no mess behind.😀

Roof installation+ Responsiveness+ Punctuality+ Quality

Price

$2.8k-73% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage20$1.1k–$12k
Roof repair12$927–$16k
Roof inspection10—
Roof installation8$11k–$18k
Gutter installation7—
Roof damage repair4—
Gutter repairs3—

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