Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts

Experts Reviews · Company report
Graves Roofing and Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%88+23Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Graves Roofing and Restoration

McLendon-Chisholm, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 63 roof cleaning · 4.9★ from 135 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Graves Roofing and Restoration is better than 94% of roof cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Graves Roofing and Restoration is better than 88% of roof cleaning.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Graves Roofing and Restoration is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Graves Roofing and Restoration is better than —% of roof cleaning.–
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Reviews for your job

Customers hired Graves Roofing and Restoration for 7 kinds of job.

Graves Roofing and Restoration for roof repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–5,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$927–$16k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Roof repair”

Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dale and his crew did an amazing job revamping a deteriorated roof of a house that I had just bought. He is very friendly and communicative and takes the time to explain the repairs. I would recommend him to anyone with any roof related work or questions!

Paid $1–5,000Great priceRoof repair for storm & wind damageRoof repair
Terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

After our last storm I called Graves Roofing to come and inspect my roof. Luckily, we only had cosmetic damage to the main roof . However, our shed had many missing shingles and they were able to replace them in a timely manner as to not cause further damage. They were professional and reassuring throughout the…

Reasonable priceRoof repair for storm & wind damageRoof repair
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matt was super responsive during a heavy rainstorm when a leak started on our tile roof that was installed by another company. He had John out within 24 hours to quickly identify a problem from the original installer. Next day their crew was promptly out to fix it before another storm rolled in! No more leaks and…

Roof inspectionRoof repair
Phillip4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

If you live in Richardson like I do use Matt Dorman at Graves Roofing Richardson Office and get a fantastic experience!!!

Great priceRoof repair
kACIE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brandon Westphal with Graves roofing was fantastic! I had an excellent experience with Brandon from start to finish. He was punctual, professional, honest, knowledgeable and worked so hard! He made the whole process so stress free for me! He fought for me to get my claim paid for and got me everything the hail…

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Purchased home recently and needed to have roof inspected and gutters cleaned. Graves Roofing came out and did a great job describing what was good, what needed fixing, and bdid a good job on roof. They were very friendly, knowledgable and quick to respond.

Paid $2,000–4,000Reasonable priceRoof inspectionRoof repairGutter cleaning
DG7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brandon helped me out with my roof. Really appreciate his honesty and time to educate me on the best way to handle my roofing issue.

Roof repair for storm & wind damageGutter installationRoof repair
RobLocal Guide · 149 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would definitely recommend this company to friends and family. Locally and family owned. Reputable, honest and great quality.

Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
JeffreyLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had three roofers come out an inspect our home for hail damage and picked Graves because of Brandon Westphal. He took more time with us than any of our roofers and explained everything to us very well. He even grabbed my son's tennis ball out of the gutter and tossed it down to him just to be kind (none of the…

Attic venting repairsGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Kenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We recently had some major wind damage and called up Bryan Graves and had him come by and take a look. Was able to locate the damage and didn't just go to "you need a new roof", as many others would do. He inspected the whole roof, patched up where the shingles blew off and even sealed up the roof jacks, flashings…

Customer photo from Kenny's reviewCustomer photo from Kenny's reviewCustomer photo from Kenny's reviewCustomer photo from Kenny's review
Roof inspectionRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
M.Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dealing with QBE (our insurance company)has been such a hassle. We started with a roofing company that gave up on us because of QBE, giving us the round around for, 8 months. Brandon from Graves roofing has worked hard and didn’t give up on our home couldn't thank him enough, we were approved for new roof with a…

Roof inspectionRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We're extremely happy with Graves. They provide professional work and great customer service.

Attic ventingGutter installationRoof repair+ Responsiveness+ Quality+ Professionalism

Price

$2.8k-73% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Roof repair for storm & wind damage20$1.1k–$12k
Roof repair12$927–$16k
Roof inspection10—
Roof installation8$11k–$18k
Gutter installation7—
Roof damage repair4—
Gutter repairs3—

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