Oil change service · Atlanta, GA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty94−0.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
4.8★★★★★1,780 Google reviews · 24 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Atlanta location 4.8 out of 5 based on 1780 reviews, with the owner responding to 74% of them. Customers frequently praise the staff for professional communication, efficient service, and honest advice regarding vehicle maintenance needs like oil changes and emissions tests. However, lower-rated reviews cite concerns about shortening oil change intervals on service stickers, perceived high pricing, and isolated instances of poor customer interaction or vehicle damage.
Google rating: 4.8 out of 5 from 1,780 reviews (94% five-star).
Reviews on this page: 1,780 Google reviews (1,308 with written comments, 21 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: November 8, 2026.
Service: Oil Change Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Grease MonkeyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grease Monkey: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grease Monkey: 83/100 on this factor. Category median: 77.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grease Monkey: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grease Monkey: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grease Monkey: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grease Monkey: 84/100 on this factor. Category median: 79.A
84
Bar = this company · dark tick = category median.
Star ratings
1,780 Google reviews we collected
4.8of 5
5 stars1,67094%
4 stars312%
3 stars171%
2 stars121%
1 star503%
Praise vs complaints
Phrases our text analysis found in 1,308 written reviews
97%praise
Praise1,94597%
Complaints583%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price13740%
Reasonable18153%
Overpriced113%
Not sure134%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude67834%
Speed & response52626%
Quality & results38919%
Would recommend1407%
Price & value1085%
Honesty & trust995%
Communication633%
What customers talk about
We read 1,308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Today Cody was so thorough and professional that I was impressed.”
“The guy working below yelled up to alert them that the oil change was complete.”
“Cody who helped me out was super nice, efficient, knowledgeable helpful and didn’t try to scheme me into paying for something additional (like most Au…”
“Great service and provided me with detailed information about on services I should consider to up keep my vehicle.”
“Two cars damaged because of negligence and laziness.”
“James runs a cery tight ship and all the other employees are so nice and helpful, definitely recommend this location!”
“If customer service is important to you, I would not recommend this location.”
“The price for a battery replacement was also fair and reasonable.”
“I asked, why it was so expensive for just an oil change and they said that I had told them that I wanted the filter changed.”
“we trust them with everything and trust their judgment and recommendations.”
“The manager lied and told me they don’t service fords”
“Cody handled most of my service, was extremely professional, explained every step of the service and his recommendations (without high-pressure tactic…”
“When I arrived, I sat in my car for about 10 minutes and was completely ignored.”
People customers mention
Cody44 reviews
Yasmin29 reviews
James24 reviews
Jamel13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grease Monkey for 8 kinds of job. Pick one to see what they paid and said.
Jose1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Cody and his help were exceptional no doubt. I’ve been changing my oil at that Roswell Rd location for a while. Today Cody was so thorough and professional that I was impressed. Great grease monkey representation
Reasonable priceOil change
Wilder2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cody who helped me out was super nice, efficient, knowledgeable helpful and didn’t try to scheme me into paying for something additional (like most Autobody shops). Have had this experience with him multiple times. The price for a battery replacement was also fair and reasonable.
Reasonable priceBattery
Yeonwoo6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nick was really nice. I came in for oil change and tire rotations, but advised against tire rotation given my tire conditions for safety reasons. I thought it was very nice of him to tell me that. I also had a stuck filter, so I suppose it was nice getting help with it.
Not sureOil change
Bryan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fantastic service. Cody was very helpful and professional and added a ton of value with his expertise and advice.
Gay6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. I went for an oil change and was taken care of very professionally and efficiently. Intend to continue using Grease monkey in the future.
Wes4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The guy that helped me is great. I felt like he had my best interest in mind. I highly recommend this location.
Cody and his help were exceptional no doubt. I’ve been changing my oil at that Roswell Rd location for a while. Today Cody was so thorough and professional that I was impressed. Great grease monkey representation
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 months ago
Thanks for the review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Shelley Duhon3 reviewsiTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Hi Shelley, thank you for shouting out Cody and Nick for their exceptional customer service. We appreciate your support and look forward to seeing you again!
Hamilton Smith10 reviewsiTotal number of Google reviews Hamilton has written across all businesses on Google Maps, not just this one.
Hello Ashlee, thanks for taking the time to leave a review! We're happy you enjoyed your experience with us. Stop by anytime you need future maintenance!
John Ritorto10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Services: Air & cabin filter replacement, Auto engine diagnostic, Oil change
Service duration: 0–30 min
Response from the owner · 5 days ago
Hi John, we're glad to know you had an awesome experience with our team! We appreciate you taking the time to leave us this feedback. We hope to see you soon!
Wilder Person2 reviewsiTotal number of Google reviews Wilder has written across all businesses on Google Maps, not just this one.
Cody who helped me out was super nice, efficient, knowledgeable helpful and didn’t try to scheme me into paying for something additional (like most Autobody shops). Have had this experience with him multiple times. The price for a battery replacement was also fair and reasonable.
Price assessment: Reasonable price
Services: Battery
Service duration: 0–30 min
Response from the owner · 6 days ago
Hi, we're delighted to know that our team provided you with an excellent experience. Ensuring top-quality service is our priority, and we're glad to have met your expectations. We can't wait to welcome you back for your next visit!
Yeonwoo6 reviewsiTotal number of Google reviews Yeonwoo has written across all businesses on Google Maps, not just this one.
Nick was really nice. I came in for oil change and tire rotations, but advised against tire rotation given my tire conditions for safety reasons. I thought it was very nice of him to tell me that. I also had a stuck filter, so I suppose it was nice getting help with it.
Price assessment: Not sure
Services: Oil change
Service duration: 0–30 min
Response from the owner · a week ago
Hello Yeonwoo, thanks for stopping by! We truly appreciate our technicians being proactive about your tire safety. Stop back in anytime your car needs service!
Bryan Webb3 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Fantastic service. Cody was very helpful and professional and added a ton of value with his expertise and advice.
Response from the owner · a week ago
Hi Bryan, thanks for sharing your experience! We're thrilled Cody delivered fantastic, helpful expertise and added great value to your visit. Drop by whenever you need auto care again!
Gay Colyer6 reviewsiTotal number of Google reviews Gay has written across all businesses on Google Maps, not just this one.
Excellent service. I went for an oil change and was taken care of very professionally and efficiently. Intend to continue using Grease monkey in the future.
Response from the owner · a week ago
Hi Gay, thank you for your professional and efficient review! Continuing to earn your trust for future oil changes is our pleasure, and we can’t wait to welcome you back.
Amy Bohn5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit, Amy. If you have further needs or questions, please reach out!
