iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%97+13.7Replies to reviews 7%74+5.2Craft & service penalty83−1.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 29 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★120 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company's punctuality, professional communication, and careful handling of plants and property during installation and maintenance projects. Recurring themes include positive experiences with design consultations and consistent cleanup after work is completed. However, some reviewers report significant difficulties with office scheduling, missed appointments, and poor communication regarding project errors or service area limitations.
Google rating: 4.9 out of 5 from 120 reviews (94% five-star).
Reviews on this page: 120 Google reviews (103 with written comments, 10 with photos).
Owner responses: the business replied to 78% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Great Lakes Landscape DesignArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Great Lakes Landscape Design: 90/100 on this factor. Category median: 90.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Great Lakes Landscape Design: 85/100 on this factor. Category median: 86.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Great Lakes Landscape Design: 83/100 on this factor. Category median: 98.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Great Lakes Landscape Design: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Great Lakes Landscape Design: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Great Lakes Landscape Design: 74/100 on this factor. Category median: 77.B
74
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.9of 5
5 stars11394%
4 stars33%
3 stars11%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
97%praise
Praise14097%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price924%
Reasonable2876%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5135%
Staff & attitude3625%
Speed & response1913%
Would recommend1913%
Communication96%
Honesty & trust64%
Price & value53%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bryan, TEO, and Pete did a great job replanting/moving our peonies yesterday!”
“Vicente is a professional and did an excellent job.”
“The crew arrived on time, worked efficiently and paid attention to every detail.”
“Management communicates whenever there will be a delay due to rain or other disruption.”
“I will recommend Great Lakes to all my friends and neighbors.”
“…lent in consulting (+ managing) on the project along with consistent communication and updates leading up to the work.…”
“They are reliable, consistent, responsive and professional.”
“They are professional, thorough and competitively priced.”
People customers mention
Vicente7 reviews
Jeremy5 reviews
Almanza5 reviews
Carlos4 reviews
Hector4 reviews
Marcos4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Great Lakes Landscape Design for 8 kinds of job. Pick one to see what they paid and said.
MMichaelLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Generally very good, need to stay on top of them over time.
Bryan, TEO, and Pete did a great job replanting/moving our peonies yesterday!
BBruce15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Vicente is a professional and did an excellent job. He upgraded my garden and it looks great.
Reasonable priceWalkway landscaping
HHeidi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Had a great experience. The crew (Hector, German, Jorge and Carlos) did a fantastic job and even helped us place and reuse the sod that was cut and removed for our new landscaping. They were careful around our yard and cleaned up after themselves. The plants and trees arrived in great condition and were handled…
LLalibra10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sherwood Forest Detroit
We love our new entry. Professional team, Hector and Vicente were amazing
CChristine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The crew did a great job installing our new landscape design in our front yard. The result is stunning! Jorge Angel and Vega were meticulous about prepping the beds and placing the plants. My thanks to them. I will recommend Great Lakes to all my friends and neighbors.
JJR5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Juan and Hector are total pro's 5 stars and 10/10 would recommend. These guys were perfect and left our property in perfect condition. -CRDN Berkley Mi.
Generally very good, need to stay on top of them over time.
Bryan, TEO, and Pete did a great job replanting/moving our peonies yesterday!
Response from the owner · a day ago
Thanks for the review, Michael! It’s great to hear that Bryan, TEO, and Pete got those peonies safely relocated for you. We take your note on long-term consistency to heart, as providing reliable service over time is top priority for us. Thanks again for trusting us with your garden!
B
Bruce Bacon15 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Vicente is a professional and did an excellent job. He upgraded my garden and it looks great.
Price assessment: Reasonable price
Services: Walkway landscaping
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Bruce! We’re thrilled to hear that you’re happy with your garden upgrade and the finished result.
Vicente takes great pride in his work, and we’ll be sure to share your kind words with him and the team. We truly appreciate you choosing Great Lakes Landscape Design and trusting us with your property. Enjoy your refreshed outdoor space!
H
Heidi Flateau8 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Had a great experience. The crew (Hector, German, Jorge and Carlos) did a fantastic job and even helped us place and reuse the sod that was cut and removed for our new landscaping. They were careful around our yard and cleaned up after themselves. The plants and trees arrived in great condition and were handled with care. The estimating and design experience with Jeremy was very helpful. My questions were answered and my requests were executed. We received exactly what we asked for. We highly recommend Great Lakes!
Thank you so much for the thoughtful review, Heidi! We’re thrilled to hear you had such a positive experience from the design process through installation.
We’ll be sure to share your kind words with Jeremy, Hector, German, Jorge, and Carlos. We’re especially glad the crew was able to carefully reuse your existing sod, protect your property, and make sure your new plants and trees were handled with care. Attention to those details is incredibly important to our team.
Thank you for trusting Great Lakes Landscape Design to bring your vision to life. Knowing you received exactly what you were hoping for is the best compliment we could receive. We truly appreciate your recommendation and hope you enjoy your new landscape for many years to come!
L
Lalibra10 reviewsiTotal number of Google reviews Lalibra has written across all businesses on Google Maps, not just this one.
Sherwood Forest Detroit
We love our new entry. Professional team, Hector and Vicente were amazing
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Lalibra!
We’re thrilled to hear how much you love your new entry. Hector and Vicente are true professionals who take tremendous pride in their craft, and we’ll be sure to pass along your kind words to them both.
Enjoy your transformed entrance, and thank you for choosing Great Lakes Landscape Design!
C
Christine Kerry2 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
The crew did a great job installing our new landscape design in our front yard. The result is stunning! Jorge Angel and Vega were meticulous about prepping the beds and placing the plants. My thanks to them. I will recommend Great Lakes to all my friends and neighbors.
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Christine! We’re thrilled to hear that you love your new front yard landscape and the stunning transformation.
Jorge, Angel, and Vega take great pride in their craftsmanship and attention to detail, so we’ll be sure to share your kind words with them. From careful bed preparation to thoughtful plant placement, it’s wonderful to know their dedication showed in the finished result.
Your recommendation to friends and neighbors is one of the greatest compliments we can receive. Thank you for trusting Great Lakes Landscape Design with your home—we hope you enjoy your beautiful new landscape for many years to come!
J
JR Faranso5 reviewsiTotal number of Google reviews JR has written across all businesses on Google Maps, not just this one.
Juan and Hector are total pro's 5 stars and 10/10 would recommend. These guys were perfect and left our property in perfect condition. -CRDN Berkley Mi.
Thank you so much for the fantastic review, JR!
We're thrilled to hear that Juan and Hector provided such an outstanding experience. They take great pride in their work, and it's wonderful to know their professionalism, attention to detail, and commitment to leaving your property in perfect condition made such a positive impression.
Your recommendation means a great deal to us. Thank you for trusting Great Lakes Landscape Design with your project, and we look forward to serving you again in the future!
S
Shanna Scordo7 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star review, Shanna!
We truly appreciate your kind words. Thank you for choosing Great Lakes Landscape Design. We look forward to working with you again and helping you enjoy your outdoor spaces for years to come!
R
Regina Takai3 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Thank you so much for your 5-star review, Regina!
We're thrilled to hear that Vicente and the team did an amazing job on your garden landscaping. We'll be sure to pass along your kind words—they'll truly appreciate the recognition.
Thank you for trusting Great Lakes Landscape Design with your project. It was a pleasure working with you, and we look forward to helping you with your landscaping needs for years to come!
M
Munim MohibiLocal Guide · 34 reviewsiTotal number of Google reviews Munim has written across all businesses on Google Maps, not just this one.
Juan Almanza and the crew did a great job installing our arborvitae, excavating and redoing our window well, and installing our flow well! Joey Robison helped bring our vision to life with his guidance throughout the design process and helped keep the project on track! We're grateful for their hard work and are happy with the results.
Thank you so much for your thoughtful review, Munim! We're delighted to hear that you're happy with the results of your project.
We'll be sure to share your kind words with Juan Almanza and the crew. From installing your arborvitae to rebuilding the window well and installing the flow well, they take great pride in delivering quality workmanship and attention to detail. We're also glad Joey Robinson was able to help bring your vision to life and guide the project from design through completion.
Thank you for trusting Great Lakes Landscape Design with your home. It was a pleasure working with you, and we hope you enjoy your new landscape for many years to come!
C
CJ Meeks5 reviewsiTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
The guys were extremely professional and polite! They went above and beyond to do a great job and clean up after their incredible work! Would recommend 10/10 over and over again!
Price assessment: Great price
Services: Stone landscaping, Landscape design construction, Gardening services, Landscape installations, Yard designs, Green landscaping, Grading & resloping, Yard landscaping, Lawn care, Retaining wall design, Tree landscaping, Garden landscaping, Retaining walls
Response from the owner · 2 months ago
Thank you so much for the fantastic review, CJ! We're thrilled to hear that you had such a positive experience with our team.
Providing professional service, quality craftsmanship, and leaving every job site spotless are all things we take great pride in, so it's wonderful to know our crew went above and beyond for you. Your recommendation means the world to us!
Thank you for choosing Great Lakes Landscape Design. We truly appreciate your trust and look forward to helping you with any future landscape projects.
