Pest control service · Atlanta, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%98+13.9Replies to reviews 7%80+5.7Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#248 of 373 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★540 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Green Queen offers pest control and lawn services in Atlanta, receiving a 4.9 rating from 540 reviews. Customers frequently praise the company for punctual technicians, clear communication regarding arrival times, and the use of pet-safe, low-chemical products. While most feedback highlights thorough treatments and responsive customer service, some low-star reviews cite issues with service effectiveness for specific pests, technicians not adhering to requested application boundaries, and occasional difficulties reaching management for unresolved problems.
Google rating: 4.9 out of 5 from 540 reviews (95% five-star).
Reviews on this page: 540 Google reviews (445 with written comments, 3 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: November 10, 2026.
Service: Pest Control Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Green QueenPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Green Queen: 91/100 on this factor. Category median: 94.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Green Queen: 89/100 on this factor. Category median: 93.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Green Queen: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Green Queen: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Green Queen: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Green Queen: 80/100 on this factor. Category median: 96.A
80
Bar = this company · dark tick = category median.
Star ratings
540 Google reviews we collected
4.9of 5
5 stars51395%
4 stars153%
3 stars20%
2 stars31%
1 star71%
Praise vs complaints
Phrases our text analysis found in 445 written reviews
97%praise
Praise69397%
Complaints183%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1011%
Reasonable7788%
Overpriced00%
Not sure11%
$110+1% vs typical pest control services
Middle half of what 28 customers paid ($83–$139) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23132%
Quality & results17725%
Speed & response10515%
Would recommend8612%
Communication8011%
Honesty & trust183%
Price & value142%
What customers talk about
We read 445 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It’s also nice to have peace of mind that we won’t be harming the surrounding ecosystem and any pets roaming around!”
“Great service, good flexibility and low or no (your choice) chemicals.”
“…osquito, also carpenter bees and still in the same place for 860 dls, worst customer service ever, never answer and never return the phone call to you…”
“Ricky at green queen was responsive via text to all my questions and problem areas i was worried about.”
“It even took months for a manager/someone higher up to pay attention to my ant issues.”
“Would highly recommend Green Queen as the company uses non-toxic products.”
“This was my first year using Green Queen and never again (as I see ants crawling on my desk).”
“Gio the technician is great with courteous communication and friendly service.”
“…and still in the same place for 860 dls, worst customer service ever, never answer and never return the phone call to you.…”
“Reliable, fairly priced, and deliver on their promises.”
“The service was quick, very effective, and at a reasonable price.”
“Is just no respect with the clients that is paying a service and by the way very expensive.”
People customers mention
Rob24 reviews
Devin14 reviews
Ricky13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Green Queen for 8 kinds of job. Pick one to see what they paid and said.
Alexandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ricky is the absolute best! I look forward to his texts, knowing that he's on his way to take care of us. He is courteous, thorough, and responsive. Thanks, Ricky and Green Queen for all you do!
Paid $140–160Reasonable priceGeneral pest inspection
Pamela12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Home is bug free and Ricky attends to any special requests. He always does a great job for us! Highly recommend.
Paid $40–60Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
LapuKali082 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
The service was quick, very effective, and at a reasonable price. Good does great work with the service.
Paid $40–60Reasonable priceMosquito extermination
Deborah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We were very happy to find Green Queen mosquito service after our previous company retired. (Whew, the replacement for the previous was awful). Green Queen has been excellent- we started with them over a year ago & are happy. So nice to be able to use our yard! And not get bit up going for the mail!
Paid $60–80Reasonable priceMosquito extermination
BOLA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Thanks Rob! We appreciate your professionalism and dedication to your work. Thanks for doing by a great job today during our quarterly service.
Paid $120–140Great priceGeneral pest inspection
Clay6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Rob is fantastic. On top of hard working he is very knowledgeable and communicative. His patience with all of my questions is greatly appreciated.
Great service, good flexibility and low or no (your choice) chemicals.
Price assessment: Reasonable price
Services: General pest inspection, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Cockroaches
Response from the owner · a week ago
Hi, Js. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!
Greg Richeson16 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Ricky is the absolute best! I look forward to his texts, knowing that he's on his way to take care of us. He is courteous, thorough, and responsive. Thanks, Ricky and Green Queen for all you do!
Price assessment: Reasonable price
Price: $140–160
Services: General pest inspection
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 3 weeks ago
Hi, Alexandra. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!
Jacob Rider5 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Ricky, Chandler and the rest of the green queen team have has helped us out tremendously. We survived the summer with nearly no insects. It’s also nice to have peace of mind that we won’t be harming the surrounding ecosystem and any pets roaming around!
Response from the owner · Edited a month ago
Hi, Jacob. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.
Pamela Vance12 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Ricky at green queen was responsive via text to all my questions and problem areas i was worried about. Following up with what was done and tips. Appreciate it!
Response from the owner · 2 months ago
Hi, Erika. You've made our day! We are thrilled that you shared such positive feedback with us!
Libby Ward7 reviewsiTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
I use Green Queen for pest control and exterior yard services including my lawn. I feel safe using their products with health issues. Thankful for their company.
Price assessment: Reasonable price
Services: Mosquito extermination, Ant extermination
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bee extermination, Cockroach extermination, Hornet & wasp extermination, Mosquito extermination, General pest inspection, Spider extermination
Response from the owner · 5 years ago
Thank you so much Ansley!!
Erica Turner3 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
