Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
Customers frequently praise the punctuality, professionalism, and thoroughness of the technicians, noting that staff members often explain treatment plans in detail and address specific concerns about rodents and other pests. Recurring themes include helpful communication, efficient service delivery, and knowledgeable advice on preventing future infestations. However, some low-star reviews highlight issues with pricing transparency, aggressive owner conduct during disputes, and isolated instances of incomplete work such as improper mesh installation.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
528 Google reviews we collected
Phrases our text analysis found in 502 written reviews
Price verdicts customers left with their Google review
Middle half of what 25 customers paid ($72–$194) · gold mark = category median.
How often each topic comes up in the written reviews
We read 502 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional, courteous, and knowledgeable.”
“I spoke with Dan and he was extremely rude and unprofessional.”
“Excellent service, very informative, timely, and efficient.”
“They were very knowledgeable and did their job so efficiently.”
“Nice to know they have a female tech that helped me out with my pest control she is extremely sweet I definitely recommend her”
“If I could separate the Owner's review from the tech "H" I would (she gets 5 stars).”
“Tiana was great she explained everythingI asked her aboutwith my pest needs I trulyappreciateher taking the time to answerall my questions she is great”
“She’s friendly, personable, professional, and has a genuinely positive attitude.”
“Fair pricing.”
“He relies on the TECH to tell the customer of a price increase because he can't send letters to all of his customers (postage too expensive).”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Monitor Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Tiana was great she explained everythingI asked her aboutwith my pest needs I trulyappreciateher taking the time to answerall my questions she is great
Marie was a little shy I guess due to still being in training but her and Tiana explained everything throughly and even rescheduled my follow up appointment before leaving. The information they gave me about the spiders was very helpful but concerning due to the fact that I was basically informed that they are some tenants now 😅 🙃
Marie and Tiana did a great job today. They asked all of the right questions about our property. Those ladies handled everything with care. They offered advise and gave me tips on how to best keep unwanted pests away. Thanks, ladies!!!!
Wayne was fantastic! He took his time and was extremely thorough. We identified problems and team worked on solutions.
Amazing sweet kind young lady super professional she was the one who called me to set up my appointment then she was the one helping techs on her phone as well she is definitely a multi task woman she said politely it was one of her techs calling I told her take the call she worked well helping her techs an all…
Tiana told me if I don't say she is amazing she would come find me lol. She is great at her job super kind an told me things I could do on my own so I normally don't leave reviews but she deserves hers today or she might come find me
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 7 | $58–$128 |
| Hornet & wasp extermination | 6 | $93–$282 |
| Home inspection | 5 | $58–$164 |
| Cockroach extermination | 5 | $76–$246 |
| Ant extermination | 4 | $76–$214 |
| Termite inspection | 3 | $79–$323 |
| Spider extermination | 3 | $76–$164 |
| Bug & insect extermination | 3 | $58–$133 |
4.9 ★★★★★ 528 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service, very informative, timely, and efficient.
Thank you for the review.
Wayne came out today and did a great job! Hopefully the little buggers stay away!
Thank you for the review.
Wayne, our pest control technician, was outstanding! He was very professional, courteous, and knowledgeable. He took the time to address our concerns, provided excellent service, and made sure everything was taken care of. We truly appreciate his hard work and dedication. Thank you, Wayne, for your outstanding service. I will be requesting Wayne for services from now on
Thank you for the review
Tiana is awesome! I had the pleasure of meeting Tiana while she was visiting our shop. She’s friendly, personable, professional, and has a genuinely positive attitude. You can tell she takes pride in how she represents herself and her company. Definitely appreciate people with that kind of energy!
Thank you for the review.
Tiana was great she explained everythingI asked her aboutwith my pest needs I trulyappreciateher taking the time to answerall my questions she is great
Thank you for the review.
Tiana is amazing. Thank you for the experience.
Thank you for the review.
Great customer service Tiana is amazing very helpful 👌 👏
Thank you for the review.
Tiana was exceptionally knowledgeable, courteous and thorough in her investigation of my rodent issue. Highly recommend her services. However, the proceeding work to perform closures on foundation access holes was shoddily completed. The tech left rodent feces inside the kitchen cabinet in which he was to close piping fixtures. The mesh installed left 1/2in gaps in which a small mouse could access and the closure of the outside foundation opening was less than neatly secured leaving an unsightly finished application. Overall, what started as a professional approach left much to be desired in the finished work.
Thank you for the review.
Carter service was exceptional. He went over and beyond to make sure I understood the treatment plan. All my concerns were addressed. Very knowledgeable and professional. Thank you Carter!
Thank you for the review.
Markies the technician was extremely courteous and professional. Would definitely recommend him to anyone! Thanks for coming out!
Thank you for the review.
Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts
