Pest control service · Atlanta, GA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#212 of 373 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★1,321 Google reviews · 18 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$133typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Specter Pest Control 4.9 out of 5 based on 1321 reviews, with the owner responding to all feedback. Positive comments highlight punctual, knowledgeable technicians who communicate effectively, explain treatments, and offer price matching. Common complaints involve scheduling failures, such as missed appointments or lack of communication regarding delays, along with concerns about billing practices and unresolved pest issues after initial visits.
Google rating: 4.9 out of 5 from 1,321 reviews (98% five-star).
Reviews on this page: 1,321 Google reviews (1,000 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 9, 2026.
Service: Pest Control Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Specter Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Specter Pest Control: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Specter Pest Control: 87/100 on this factor. Category median: 93.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Specter Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Specter Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Specter Pest Control: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
1,321 Google reviews we collected
4.9of 5
5 stars1,29398%
4 stars20%
3 stars00%
2 stars00%
1 star262%
Praise vs complaints
Phrases our text analysis found in 1,000 written reviews
99%praise
Praise1,67699%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price22834%
Reasonable39158%
Overpriced112%
Not sure487%
$133+23% vs typical pest control services
Middle half of what 482 customers paid ($106–$188) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude59735%
Quality & results43325%
Speed & response24715%
Communication22713%
Would recommend1448%
Honesty & trust302%
Price & value211%
What customers talk about
We read 1,000 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Samir was calm and professional while dealing with an African Yellow Jacket nest under my shed.”
“Did an excellent job explaining the process and notice things I weren’t aware of.”
“After service was done infestation of insects was awful asked for a reservist and it was denied.”
“…ere more than willing to price match and beat any competitors pricing fast service which was next day the technician was super friendly and very profe…”
“Appointment for 10:30-12 window, called multiple times after no show a told be there before 4.”
“He explained everything in detail, was thorough and very personable.”
“…but each random person that comes sprays different things amd do not communicate between the company or one another about things that were discussed o…”
“…uestions that we may have had and gave us tips on how to move forward highly recommend the service…”
“Avoid this company and don’t trust all these bogus 5 star reviews”
“I highly recommend Spectre to anyone looking for reliable pest control!”
“This company tried to scam me, agreed to six treatments one every 2 months, first visit was great, sprayed inside and outside, then not even 3 weeks g…”
“…n a fixed income, I'm especially happy & relieved to know there's an Affordable company like Specter to help folks like me struggling with the current…”
“The name "Spectre" is fitting: their work is invisible, but their predatory billing and lack of ethics are terrifying.”
People customers mention
Rory20 reviews
Jason18 reviews
Samir16 reviews
Lorenzo15 reviews
Lane14 reviews
Devon11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Specter Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Constance8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Very Knowledgeable. Did an excellent job explaining the process and notice things I weren’t aware of. Took his time made suggestions for future analysis. Thank you for a job well done.
jennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Samir was calm and professional while dealing with an African Yellow Jacket nest under my shed.
Paid $200+Reasonable priceHornet & wasp extermination
JasonLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Samir was great! Very friendly and helpful and ready to answer all our questions. Thanks Samir!
Paid $120–140Reasonable priceHome inspection
JoshLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
First phone call was very easy and told them about all the other people I had called and they were more than willing to price match and beat any competitors pricing fast service which was next day the technician was super friendly and very professional and answered any questions that we may have had and gave us tips…
Paid $140–160Great priceHome inspectionHornet & wasp exterminationTermite inspection
Janice1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Brandon was prompt and efficient. Nice, respectable young man. He listened to and responded to all my questions.
Paid $80–100Not sureHome inspection
Tiffany3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
SAMIR was the BEST !! Very professional & informative.. The way he represented the company was outstanding he made me feel confident in choosing Spector from the others I companies called!!!!..now we just need to see the results!!!! Thank you Samir for the service & knowledge
Paid $100–120Great priceHome inspectionSpider exterminationGeneral pest inspection
Very Knowledgeable. Did an excellent job explaining the process and notice things I weren’t aware of. Took his time made suggestions for future analysis. Thank you for a job well done.
Price assessment: Reasonable price
Price: $180–200
Services: Bug & insect extermination
Response from the owner · 2 months ago
Your satisfaction means so much to us! Thank you for trusting our family business to keep your home pest-free and safe.
jennifer Miller4 reviewsiTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
First phone call was very easy and told them about all the other people I had called and they were more than willing to price match and beat any competitors pricing fast service which was next day the technician was super friendly and very professional and answered any questions that we may have had and gave us tips on how to move forward highly recommend the service
Price assessment: Great price
Price: $140–160
Services: Home inspection, Hornet & wasp extermination, Termite inspection, Spider extermination, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 3 weeks ago
We’re so grateful for your review! Knowing you feel safe and satisfied with our services means everything to us!
Janice Coleman1 reviewiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
