Pest control service · Atlanta, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#213 of 373 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★401 Google reviews · 22 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professionalism, and thoroughness of the technicians who handle wildlife removal and pest control services. Reviews highlight clear communication, detailed explanations of the work performed, and fair pricing for tasks such as trapping and exclusion. However, some low-star reviews describe billing issues, including unauthorized charges and invoices for services not rendered. Additional criticism notes that the high costs did not always resolve the underlying pest problems, leading to repeated visits.
Google rating: 4.9 out of 5 from 401 reviews (97% five-star).
Reviews on this page: 401 Google reviews (334 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 7, 2026.
Service: Pest Control Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Solutions Wildlife Removal: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Solutions Wildlife Removal: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Solutions Wildlife Removal: 89/100 on this factor. Category median: 96.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Solutions Wildlife Removal: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Solutions Wildlife Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Solutions Wildlife Removal: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
401 Google reviews we collected
4.9of 5
5 stars38797%
4 stars61%
3 stars10%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 334 written reviews
99%praise
Praise69699%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price37%
Reasonable3276%
Overpriced12%
Not sure614%
$282+160% vs typical pest control services
Middle half of what 29 customers paid ($125–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20028%
Quality & results13119%
Speed & response12518%
Would recommend10815%
Communication649%
Price & value426%
Honesty & trust345%
What customers talk about
We read 334 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jake is always punctual, friendly and professional.”
“Once again Smart Solutions exceeded my expectations.”
“Have a horrible problem with copper heads and finally found a person up to the task.”
“Arrived on time and got the job done quickly and efficiently.”
“I recommend them enthusiastically and without reservation.”
“I do not recommend many companies, but this one I can recommend without hesitation.”
“Jake did a great job explaining all my options with woodpecker removal and pest control.”
“Smart Solutions was very professional and helped with the current emergency problem and gave a free quote for what it would cost for preventative measures.”
“Paid $289 that same day for the inspection/estimate.”
“Nicholas has consistently been professional, dependable, courteous, and genuinely pleasant to deal with.”
People customers mention
Jay16 reviews
Kevin14 reviews
Tanner11 reviews
Ryan11 reviews
David11 reviews
Tim9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smart Solutions Wildlife Removal for 8 kinds of job. Pick one to see what they paid and said.
Himavanth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Jake did a great job explaining all my options with woodpecker removal and pest control.
S3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ryan is very professional. Friendly and polite. Arrived on time and got the job done quickly and efficiently. I highly recommend him.
Cathy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very professional. Jake is very pleasant & extremely thorough. Wonderful service. Always on-time & extremely efficient.
Paid $120–140Reasonable priceGeneral pest inspection
Marie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very thorough
Very professional
I recommend them enthusiastically and without reservation.
Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Daniel10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ryan professionally examined my entire home inside and out. Did a fantastic job. I am looking forward to his work next week.
Paid $200+Reasonable priceService not listed
AbigailLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sekain has been great to work with. He’s very friendly, knowledgeable and professional! He was able to come out quickly to assess our issue. The office has been helpful with scheduling all further services needed. We are hoping to be critter free! I would refer a friend to this company!
Once again Smart Solutions exceeded my expectations. Jake is always punctual, friendly and professional.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Rodent extermination
Response from the owner · 2 years ago
Thank you Betsey! all of our technicians have been with us for years. They work very well together to take care of our customers and give them the highest level of service.
Himavanth Rao5 reviewsiTotal number of Google reviews Himavanth has written across all businesses on Google Maps, not just this one.
Jake did a great job explaining all my options with woodpecker removal and pest control.
Price assessment: Reasonable price
Price: $200+
Services: General wildlife removal
Pest type: Other
Response from the owner · 4 days ago
Thank you for your kind words! We're delighted to hear that Jake provided you with thorough explanations regarding woodpecker removal and pest control options. Your feedback means a lot to us!
S D3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Ryan is very professional. Friendly and polite. Arrived on time and got the job done quickly and efficiently. I highly recommend him.
Price assessment: Great price
Price: $200+
Services: Rodent extermination, General wildlife removal
Response from the owner · 5 months ago
Thank you for the kind review, S D. We're thrilled Ryan was professional, friendly, and punctual, and that he completed the job quickly and efficiently. We appreciate your feedback and look forward to serving you again.
Wendy MurphyLocal Guide · 20 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Stefano is always so polite. He answers questions quickly and with knowledge. Thanks for the quick work!
Price assessment: Reasonable price
Services: Cockroach extermination
Response from the owner · a year ago
Thank you for your kind words, Wendy! We're glad to hear that Stefano provided you with quick and knowledgeable service. Your appreciation motivates us to continue delivering the best experience possible. We look forward to serving you again in the future!
Marilyn BabijLocal Guide · 34 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Tanner is always on time and smiling. He is polite and professional in his work . I have requested him to come to my home all the time. I highly recommend Smart Solutions.
Response from the owner · a year ago
Thank you for your kind words, Marilyn! We're thrilled to hear about your positive experience with Tanner. Your recommendation means a lot to us, and we're glad to have you as a valued customer!
Cathy Puccini10 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic review, Marie! We're delighted to hear you found our service thorough and professional. Your enthusiastic recommendation means a lot to us. We appreciate your support!
Fabiano Veiga RibeiroLocal Guide · 49 reviewsiTotal number of Google reviews Fabiano has written across all businesses on Google Maps, not just this one.
Realizado um bom trabalho com eficiência e pontualidade
Response from the owner · 4 weeks ago
Hello,
We're sorry we missed you the other day. We had intentions of cleaning the attic, as stated on the ticket, but we were not able to get in touch with anyone or get inside of the home. We have you set for the 16th to come back and clean. We've been providing an excellent service and just seem to be having a miscommunication here!
Endmost Bowl8 reviewsiTotal number of Google reviews Endmost has written across all businesses on Google Maps, not just this one.
Smart Solutions was very professional and helped with the current emergency problem and gave a free quote for what it would cost for preventative measures. The employee who helped me, Jake, was outstanding; Jake was kind while also being very informative by telling me everything he noticed!
Price assessment: Not sure
Services: General pest inspection, General wildlife removal
Pest type: Rodents
Response from the owner · 2 weeks ago
Thank you for sharing your experience! We’re delighted to hear that Jake provided you with professional and informative service during your emergency. It's great to know that you found the free quote helpful for preventative pest control measures. Your feedback is much appreciated!
David BunchLocal Guide · 13 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I have been extremely pleased with Smart Solutions Wildlife and Pest Control, and Nicholas is a perfect example of why.
Nicholas has consistently been professional, dependable, courteous, and genuinely pleasant to deal with. He is a very nice young man who clearly takes pride not only in doing his job well, but also in the way he treats his customers.
Today was another great example. Before beginning the scheduled treatment, Nicholas took a moment to check in with me and make sure everything was going well and that I didn’t have any concerns he needed to know about. It was a simple gesture of courtesy and attentiveness, but those are exactly the little things that distinguish exceptional customer service from simply completing a job.
Just as importantly, the service has produced excellent results. I have not had a problem with carpenter bees since I started using Smart Solutions, and especially since Nicholas has been treating my deck. Carpenter bees had been a concern around the deck in the past, so having that problem under control has made a real difference and is one of the reasons I have so much confidence in both Nicholas and the company.
Nicholas never makes me feel like I am just another stop on a schedule. He takes the time to listen, is always friendly and respectful, and makes it clear that customer satisfaction matters to him. That kind of attitude reflects very well on the entire company.
Over the years, I have learned that a company’s reputation is ultimately built by the people who represent it directly to its customers. Nicholas represents Smart Solutions exceptionally well. His professionalism, attitude, and genuine courtesy are exactly the qualities that turn a satisfied customer into a loyal one.
Smart Solutions has earned my confidence, and Nicholas deserves special recognition for the consistently excellent way he represents the company.
Five stars without hesitation. I highly recommend Smart Solutions Wildlife and Pest Control.
Response from the owner · 4 weeks ago
Thank you for your wonderful feedback, David! It's fantastic to hear about your positive experiences with Nicholas and the exceptional service he provides. His professionalism and attentiveness truly make a difference, and we're glad to know that your carpenter bee issue has been resolved. Your satisfaction is important to us, and we appreciate you recognizing the effort our team puts into each visit. Your support means a lot!
