HVAC contractor · Pacific, WA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★266 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the company 5 out of 5 based on 266 reviews, with the owner responding to 85% of them. Customers frequently cite prompt same-day service, clear communication regarding arrival times, and reasonable pricing for repairs and installations of heat pumps, furnaces, and water heaters. Technicians are noted for professional conduct, including cleaning up after work and accurately diagnosing issues without unnecessary upselling. One low-star review mentions a specific issue arising after an annual maintenance visit, though the majority of feedback highlights reliability and helpful staff.
Google rating: 5.0 out of 5 from 266 reviews (99% five-star).
Reviews on this page: 266 Google reviews (244 with written comments, 28 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 27, 2026.
Service: Heat Pump Installation Service serving Pacific, Washington.
Data from Google, last updated October 29, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greener Cleaner Heating & Air: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greener Cleaner Heating & Air: 97/100 on this factor. Category median: 90.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greener Cleaner Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greener Cleaner Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greener Cleaner Heating & Air: 78/100 on this factor. Category median: 63.B
78
Bar = this company · dark tick = category median.
Star ratings
266 Google reviews we collected
5.0of 5
5 stars26399%
4 stars21%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 244 written reviews
100%praise
Praise587100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2352%
Reasonable1943%
Overpriced00%
Not sure25%
$1.2k+171% vs typical heat pump installation services
Middle half of what 33 customers paid ($426–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12421%
Speed & response10618%
Quality & results9716%
Would recommend9616%
Price & value6511%
Communication5810%
Honesty & trust437%
What customers talk about
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve had a bunch of issues over the course of the last year and they are responsive and helpful each time.”
“The company responded promptly and arrived the same day with a quick fix, went the extra mile, and cleaned up afterwards.”
“He and his team are so hardworking and deliver quality results.”
“They are now my go-to for all things that go wrong in my home.”
“The cost was reasonable and in line with another estimate I got.”
“Good communication so I knew when Jacob would be arriving and he provided a quick diagnosis.”
“Greener Cleaner is a trustworthy business that offers outstanding service and high quality work.”
People customers mention
Robert56 reviews
Zach9 reviews
Cleaners3 reviews
Zack3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greener Cleaner Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
JJuliaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Robert is amazing! He and his team are so hardworking and deliver quality results. His scheduler was very prompt in getting back to me. He came out the same day with his crew, accurately diagnosed why my Senville heat pump wasn't outputting heat (broken flare and leaking refrigerant), and fixed it during the…
Paid $1,000–1,200Reasonable price
MMei-Ling1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Good communication so I knew when Jacob would be arriving and he provided a quick diagnosis.
Paid $1–200Great price
BBrian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jason and Alex installed a new gas furnace and thermostat for me today. They were professional, helpful and everything went smoothly. I'd happily hire them again.
Paid $2,000+Reasonable price
DDiane11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Greener Cleaner is a trustworthy business that offers outstanding service and high quality work. The attention to detail inspires confidence. The company handles both of my homes.
Paid $1,000–1,200Reasonable priceA/C system maintenanceHeating system maintenance
JJanee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great communication, fast efficient, system works great. Would highly recommend going with this business.
Paid $2,000+Great price
JJaquelin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our AC stopped working just before a heat wave. They were able to come out the next business day, let us know we'd need a new unit and then returned the following day to install the new one. Financing was easy and communication was clear.
Cody with Greener Cleaner saved the day. The company responded promptly and arrived the same day with a quick fix, went the extra mile, and cleaned up afterwards. Very nice guy! Thanks again and I’ll be happy to recommend your company!
Response from the owner · a day ago
Hi, Jean
Thank you so much for the kind review and recommendation! We’re glad Cody could come to the rescue with prompt, same-day service and get things taken care of.
L
Lauren Winer6 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I’ve had a bunch of issues over the course of the last year and they are responsive and helpful each time. They are now my go-to for all things that go wrong in my home.
Price assessment: Reasonable price
Response from the owner · a day ago
Hi, Lauren
Thank you so much for your continued trust in Greener Cleaner Heating & Air! We know home issues can be stressful, and we’re happy to be a reliable team you can count on when things go wrong.
J
Julia TranLocal Guide · 11 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Robert is amazing! He and his team are so hardworking and deliver quality results. His scheduler was very prompt in getting back to me. He came out the same day with his crew, accurately diagnosed why my Senville heat pump wasn't outputting heat (broken flare and leaking refrigerant), and fixed it during the timeframe he said he would the same evening until 7 something. The cost was reasonable and in line with another estimate I got. He even offered two different approaches to fixing it in case one was better for my budget and risk tolerance. And he gave me a company mug afterwards! I hope his business continues to thrive.
Price assessment: Reasonable price
Price: $1,000–1,200
Response from the owner · 2 days ago
Hi, Julia
Thank you so much for the thoughtful review and kind words! We’re thrilled Robert and the team could diagnose and repair your heat pump the same day while providing options that fit your budget and comfort level.
J
JohnLocal Guide · 22 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Hi, John
Thank you for your feedback! We’re glad you were happy with our prompt response and quality work. We truly appreciate your business and support!
H
hannah homebrew2 reviewsiTotal number of Google reviews hannah has written across all businesses on Google Maps, not just this one.
Good communication so I knew when Jacob would be arriving and he provided a quick diagnosis.
Price assessment: Great price
Price: $1–200
Response from the owner · a day ago
Hi, Mei-Ling
Thank you for the great feedback! We’re glad Jacob communicated clearly about his arrival time and was able to quickly diagnose the issue.
D
Dully da don1 reviewiTotal number of Google reviews Dully has written across all businesses on Google Maps, not just this one.
Jason and Alex installed a new gas furnace and thermostat for me today. They were professional, helpful and everything went smoothly. I'd happily hire them again.
Price assessment: Reasonable price
Price: $2,000+
Response from the owner · a week ago
Thank you, Brian! We're glad to hear that Jason and Alex provided professional and helpful service during your installation. Your willingness to hire them again means a lot to us!
D
Diane Isonaka11 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Greener Cleaner is a trustworthy business that offers outstanding service and high quality work. The attention to detail inspires confidence. The company handles both of my homes.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: A/C system maintenance, Heating system maintenance
Response from the owner · a year ago
Thank you so much Diane for your kind words! I’m glad our attention to detail and service have earned your trust. It’s an honor to take care of both of your homes, and we look forward to keeping your systems running smoothly for years to come.
– Robert, Owner of Greener Cleaner Heating & Air
J
Janee Vasquez6 reviewsiTotal number of Google reviews Janee has written across all businesses on Google Maps, not just this one.
