Pest control service · Surprise, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★4,804 Google reviews · 24 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$63typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for its punctuality, professional communication, and effective pest and weed control services. Reviews highlight that technicians are often friendly, thorough, and respectful of specific instructions regarding property treatment. However, some lower-rated feedback indicates inconsistencies in service quality, with complaints about technicians ignoring specific no-spray zones, failing to provide appointment notices, or leaving without confirming completion.
Google rating: 4.9 out of 5 from 4,804 reviews (94% five-star).
Reviews on this page: 4,803 Google reviews (3,328 with written comments, 24 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 8, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Greenleaf Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenleaf Pest Control: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenleaf Pest Control: 83/100 on this factor. Category median: 92.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenleaf Pest Control: 93/100 on this factor. Category median: 97.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenleaf Pest Control: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenleaf Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greenleaf Pest Control: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
4,803 Google reviews we collected
4.9of 5
5 stars4,50694%
4 stars1253%
3 stars381%
2 stars331%
1 star1012%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise3,61398%
Complaints562%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price42628%
Reasonable95364%
Overpriced322%
Not sure886%
$63-28% vs typical termite control services
Middle half of what 1014 customers paid ($48–$96) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,38838%
Quality & results1,03428%
Speed & response50614%
Communication36110%
Would recommend2236%
Price & value943%
Honesty & trust632%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their service was professional, thorough, and reliable.”
“This conduct was both irresponsible and unprofessional.”
“The service was exceptional and the technician did a great job.”
“They will also manage to call you at the worst times, and you can’t do anything to your account (such as cancel) without calling them for whatever lame reason.”
“…termites and was also considerate and knowledgeable Good Service and on time…”
“Awesome service from company and person that came over and did a excellent job spraying and explaining what they were gonna do”
“I was on hold at the same time they called me saying the tech was there but I did not answer the door.”
“I would definitely recommend Greenleaf Pest Control to anyone looking for dependable pest control services!”
“Everyone is nice and seem easy to work with but their product isn’t worth the price and I would not recommend”
“Thanks to Roger with his accurate information about my house he accessed to give a fast, fair price to us when I called to inquire about services.”
“Too expensive for not great service.”
“With any large cost, the wife and I talked about and ultimately decided to trust the reviews and seeing how quickly they reached out made the difference.”
“You lied and pretended to spray my place not one wet a”
People customers mention
Andrew26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greenleaf Pest Control for 8 kinds of job. Pick one to see what they paid and said.
KKarenLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
The service was exceptional and the technician did a great job. He answered all my questions . I am very happy with the service I have received from this company. I will gladly refer anyone to them. Thanks again
Karen Mitchell
AAnita14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★
He was great did a great job, returned boxes for mice/rats were they were. Spray it inside the house spray. It outside made sure that I was happy with everything. Excellent service.
Paid $60–80Reasonable price
Mmaria11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★
Awesome service from company and person that came over and did a excellent job spraying and explaining what they were gonna do
Paid $100–120Reasonable priceHome inspection
TTara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great service 😊thanks so much and being able to do the service on Saturday when I was off work ❤️ would use again and recommend to my neighbors
Paid $200+Great priceTermite extermination
JJeffery5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
Ralph the technician call me to let me know he was on his way to my house to do the work on my home
Paid $200+Reasonable priceTermite extermination
KKaren7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I've had Greenleaf now for over 2 years... I used to have an ant problem in the hotter months... nothing I used would get rid of them! Greenleaf has been successful at doing what I couldn't... and ALL from the outside! ps: I also have a 'weed control' service with them for $10 more/month... in total, I spend…
Thank you so much for the five-star review, Judy! We're happy to hear that our technician made such a pleasant impression during your visit. That kind of feedback means a lot to our team, and we look forward to seeing you at your next appointment.
P
philip lommen3 reviewsiTotal number of Google reviews philip has written across all businesses on Google Maps, not just this one.
I instructed your employee not to spray the garden areas and the tomato’s but he did anyway! Call me about canceling our service.
Previous employees stopped by to say they were done -this guy just left.
Response from the owner · a year ago
Thanks, Philip! We appreciate your support and look forward to providing excellent service!
K
Karen Lee MitchellLocal Guide · 66 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
The service was exceptional and the technician did a great job. He answered all my questions . I am very happy with the service I have received from this company. I will gladly refer anyone to them. Thanks again
Karen Mitchell
Price assessment: Reasonable price
Price: $80–100
Services: Home inspection, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Ant extermination
Pest type: Ants, Termites, Spiders
Response from the owner · 13 hours ago
Thank you so much for the five-star review, Karen. We're happy to hear that our technician took the time to answer all your questions and that you're pleased with the service. Your willingness to refer friends and family means the world to us. We look forward to seeing you at your next appointment.
A
Anita SaMarco14 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
He was great did a great job, returned boxes for mice/rats were they were. Spray it inside the house spray. It outside made sure that I was happy with everything. Excellent service.
Price assessment: Reasonable price
Price: $60–80
Pest type: Ants, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · a month ago
Thank you so much for the five-star review, Anita! We're happy our technician took care of everything you needed, from setting up the boxes to spraying outside for those insects from the rain. That kind of attention to detail is exactly what we're here for. We look forward to seeing you at your next service appointment.
R
Ronan3 reviewsiTotal number of Google reviews Ronan has written across all businesses on Google Maps, not just this one.
Carter did a fantastic job and took great care to treat our new home. Very happy with the service we’ve received.
Response from the owner · 13 hours ago
Thank you for the five-star review, Ronan! We're happy to hear that Carter took such great care with your new home. That kind of attention to detail is exactly what we aim for with every service. We appreciate your business and look forward to your next appointment.
M
maria romero11 reviewsiTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
No me gustó porque cobran sin hacer su trabajo, hablas y según ellos dicen que vienen y lo hacen por fuera pregunté a los vecinos y nunca los vieron, según se debían $165 dlls ya dimos $110dlls y todavía debemos $110dlls y sin hacer su trabajo no dejan ningún papel o algo de que vinieron que dizque por mensaje por correo electronico que yo no recibí, según se lo enviaron a mi hija y porque no me enviaron un txt por teléfono? porque no hablaron por teléfono? Por la razón de que quieren estar cobrando sin hacer bien su trabajo, llama uno para saber la fecha y salen con la estupidez de que aun no tienen la fecha, quise cancelar y me salieron que me iban a cobrar por cortar el contrato que yo no recuerdo haber hecho ni firmado, pero en fin espero se termine y jamás volver a necesitar de sus servicio son un verdadero fiasco.....👎👎👎
Response from the owner · 13 hours ago
Carmen, I'm sorry to hear about your experience with us. We take your concerns about billing, service completion, and communication very seriously, and these issues do not reflect the standard we aim for. Please give us a call at (602) 613-8214 and ask to speak with a manager. We want to address what happened and work toward a resolution with you directly.
D
Diane JohnsonLocal Guide · 76 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Technician showed up to spray yard and exterior of home for bugs . . I appreciate the quality of communications with this company.
Price assessment: Reasonable price
Services: General pest inspection
Pest type: Other
Response from the owner · 2 months ago
Thank you so much for the four-star review, Diane! We're really glad our technician was thorough with the yard and exterior treatment, and we appreciate you pointing out how much the office support meant to you. Clear communication is something we take seriously, and it sounds like we got that right. What would it take to earn that fifth star on your next visit? Give us a call at (602) 613-8214 and let us know, or we look forward to hearing from you at your next appointment.
T
Tara Reynolds6 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Great service 😊thanks so much and being able to do the service on Saturday when I was off work ❤️ would use again and recommend to my neighbors
Price assessment: Great price
Price: $200+
Services: Termite extermination
Pest type: Termites
Response from the owner · 13 hours ago
Thank you so much for the five-star review, Tara! We're happy we could fit you in on Saturday and make it convenient for your schedule. That kind of flexibility is important to us, and we're glad it worked out. We look forward to seeing you at your next appointment and appreciate your business.
