PACKING SERVICES · LITTLE ROCK, AR
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%48+16.8Reliability 15%45+6.8Craft & service 20%20+4Value 10%9+0.9Momentum 8%2+0.2Track record 7%42+2.9Accountability 5%58+2.9Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%48+16.8Reliability 15%45+6.8Craft & service 20%20+4Value 10%9+0.9Momentum 8%2+0.2Track record 7%42+2.9Accountability 5%58+2.9Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCOREGregory's Moving and Delivery
Better than 20% of packing services · #24 of 30
4.9★237 Google reviewsGoogle star rating as shown on Google Maps.
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 2.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Recent priced reviews
★★★★★ Lisa · a month ago
I was referred to Gregory's from another moving company when they were not able to accommodate me on short notice. I needed a heavy item moved from an auction and only had 24 hours to make arrangements. The owner Matt moved things around to fit me in. The auctioneer raved how professional and efficient Bryan and…
Paid $1–500
vs category
Blue = Gregory's, grey = packing services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 50%Reasonable 0%Overpriced 50%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%48+16.8Reliability 15%45+6.8Craft & service 20%20+4Value 10%9+0.9Momentum 8%2+0.2Track record 7%42+2.9Accountability 5%58+2.9Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
48
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
45
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
20
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
9
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
2
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
42
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
58
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+27 / −1
Professionalism
+37 / −1
Responsiveness
+30 / −0
Punctuality
+5 / −0
Value
+24 / −1
